Hi all, I hope this is an acceptable place to post this, I see there is an Australia/NZ section, but it appears to be pretty dead.
Telecom here in NZ were giving Tivos away recently with a promo. I bought a Tivo 320 (model # TCD663320) off a person who had received one, but had no need for it. It is brand new.
I set it up, scanned for channels etc and it ran perfectly for three days (apart from not picking up one channel that it should have, but that was a minor niggle). Then the other day, I turned the TV on and there was just a gray screen, nothing else, and the Tivo was unresponsive to the remote.
I had a look online, but there seemed to be a lot of differing opinion on forums etc about what the issue could be, and what to do about it. Left it unplugged overnight, same issue. When it's powered on, there is the welcome screen (sometimes that lasts a few seconds, other times up to a minute) then the grey screen.
I now can't get hold of the guy I bought the Tivo off, and Telecom and Tivo NZ don't want to hear about it as I don't have proof of purchase, even thought the Tivo is brand new.
From what I read here, it seems the issue is probably either a faulty tuner, or a faulty hard drive.
I setup the UHF aerial myself, there is a run of brand new dual shield RG6 from the aerial to a wall jack, (about 25 - 30 meters) then using the cable that came with the Tivo to go from the wall jack to the f-connector input on the Tivo.
There shouldn't be any issues with cabling/interference.
I'm a bit miffed, obviously there is some risk buying 'second hand' goods, but as this was brand new, the box hadn't even been opened, I would have thought that Tivo NZ would look at checking it out under warranty.
I can get hold of a replacement drive for $75, which would be OK, if I knew that was going to fix the issue.
What is your guys thoughts on this issue?
Looking forward to any replies.