What model Tivo are you using? also, is it a new box, subscribed to Tivo Service?
With the little information you provided, its hard to determine a proper solution.
Original S1 (Recycle Heaven)
Series 2 (PLS, sold)
TiVo HD (XL, PLS, "652")
Juliet Basic (4XL, PLS)
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to start streaming on Roamio/Bolt!