This usually happens when they add a Tivo but forgot to activate the transfers/downloads on the tivo.com my account, under DVR Preferences.
Original S1 (Recycle Heaven)
Series 2 (PLS, sold)
TiVo HD (XL, PLS, "652")
Juliet Basic (4XL, PLS)
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!