TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Coffee House - TiVo Discussion
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 08-02-2014, 01:27 PM   #91
epstewart
Registered User
 
Join Date: Mar 2003
Posts: 644
Quote:
Originally Posted by moyekj View Post
I haven't used the Amazon app since having the sticky CC problem and haven't had the issue again either. So there was something about Amazon app causing the problem. Since then the Amazon app has updated at least once, but I haven't yet run it to see if the problem is still present.
Kevin,

My Amazon app actually has CC switched off, and it stays off. Netflix: CC keeps reverting to on, possibly because the global accessibility setting likewise constantly reverts to on after I force-quit Settings or reboot my iPad. I have yet to find any sequence of actions that will cause the TiVo app to let me turn off CC, ever. You seem to have found such a magic procedure. Can you recollect what it was? Thanks.

__________________
Eric Stewart
Catonsville, MD
==========
Bolt 1TB
Roamio Plus 1TB
TiVo Mini
R.I.P.:
TiVo Series3
TiVo HD (x2)
TiVo Premiere III (x2)
epstewart is offline   Reply With Quote
Old 08-02-2014, 02:13 PM   #92
moyekj
Registered User
 
Join Date: Jan 2006
Location: Mission Viejo, CA
Posts: 11,008
Quote:
Originally Posted by epstewart View Post
Kevin,
You seem to have found such a magic procedure. Can you recollect what it was? Thanks.
There wasn't any magic for me, it's simply toggling the global setting on, then back off again. i.e.
Make sure any video applications are all the way closed.
For this toggle:
Settings-General-Accessibility-Subtitles & Captioning-Closed Captions + SDH
If it's off, toggle on, then off again.
If it's on, toggle off, on, off.

__________________
Roamio Pro, Elite, Premiere
Cox - Motorola CableCards & TAs
Slingbox 350 via TiVo Mini & TiVo Stream for remote viewing

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
moyekj is offline   Reply With Quote
Old 08-02-2014, 03:54 PM   #93
epstewart
Registered User
 
Join Date: Mar 2003
Posts: 644
Quote:
Originally Posted by moyekj View Post
There wasn't any magic for me, it's simply toggling the global setting on, then back off again. i.e.
Make sure any video applications are all the way closed.
For this toggle:
Settings-General-Accessibility-Subtitles & Captioning-Closed Captions + SDH
If it's off, toggle on, then off again.
If it's on, toggle off, on, off.
I had no luck with that. I closed the TiVo app and every single other app, and not just the video apps, either, by repeatedly using the well-known upward swipe technique after pressing the Home button twice. Then I went to Settings: Accessibility: Closed Captions + SDH and found the switch was at that time off. So I toggled it on and then off again. Then I opened a video stream in the TiVo app but was still not permitted to turn off CC. I next repeated the whole procedure after rebooting the iPad. The only difference was that this time the global CC setting had magically turned itself back on again. So I toggled it off, on, and off again. But the TiVo app still would not give me permission to turn off CC. Maybe the fact that, post-reboot, the global setting springs back to on is a clue? Anyway, now I'm totally at a loss ...

__________________
Eric Stewart
Catonsville, MD
==========
Bolt 1TB
Roamio Plus 1TB
TiVo Mini
R.I.P.:
TiVo Series3
TiVo HD (x2)
TiVo Premiere III (x2)
epstewart is offline   Reply With Quote
Old 11-01-2014, 01:23 PM   #94
spaldingclan
Registered User
 
Join Date: Aug 2012
Posts: 388
any one have the old version of the tivo app? I'd love to be able to download something before versin 3.4 as my jailbroken ipad no longer streams

spaldingclan is offline   Reply With Quote
Old 11-22-2014, 06:18 PM   #95
PaulS
Registered User
 
Join Date: Sep 2002
Location: Southern NH
Posts: 671
Quote:
Originally Posted by moyekj View Post
Looks like it, but only if I touch captions in the Amazon app. Doesn't matter if I have captions off when I exit and close Amazon app, when I return to TiVo app the CC bug is there.
But whenever I got to settings it shows that it is off, so however Amazon is screwing with the global setting the System Settings screens don't know about it. Plus TiVo seems to be only app that can't toggle the setting once the bug is triggered.
I also had the "CC always on" issue when streaming from my standalone Stream. Toggling CC during playback didn't resolve the issue. Removing my installation of VLC from my iPhone also didn't resolve the issue. My system wide setting for Closed Captioning in Settings was off. I toggled it (off->on->off), and now its FIXED. No more CC during playback!

One additional side benefit is that I had notice in-home streaming playback had been blurry when the CC was happening. Now, with CC off, playback is back to being nice and crisp and clear. Double win! Thanks guys!

PaulS is offline   Reply With Quote
Old 09-21-2015, 06:57 PM   #96
gregt911
Registered User
 
Join Date: Sep 2015
Posts: 1
ipad app was fine until i just upgraded to ios9

accessibility is turned off in ios and the cc button on the tivo app is off. toggling has no effect

i have no other video services installed (other than ipad std apps).

i've toggled ios accessibility, restarted the ipad, reset settings on the ipad, uninstalled and reinstalled the tivo app. closed captioning will not turn off when viewing 'my shows' from our tivo roamio plus.

new to forums, how do we know if tivo has acknowledged this as a bug so we can stop fiddling around until they come up with a root cause solution?

tia

gregt911 is offline   Reply With Quote
Old 09-21-2015, 09:28 PM   #97
moyekj
Registered User
 
Join Date: Jan 2006
Location: Mission Viejo, CA
Posts: 11,008
FWIW I haven't yet seen the CC always on bug with iOS 9 and latest TiVo app, so I don't thing it's a universal problem.

P.S. This is NOT a TiVo run forum, so if you're looking for TiVo official acknowledgment of anything it's not going to be here.

__________________
Roamio Pro, Elite, Premiere
Cox - Motorola CableCards & TAs
Slingbox 350 via TiVo Mini & TiVo Stream for remote viewing

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
moyekj is offline   Reply With Quote
Old 09-22-2015, 08:13 AM   #98
epstewart
Registered User
 
Join Date: Mar 2003
Posts: 644
Quote:
Originally Posted by moyekj View Post
FWIW I haven't yet seen the CC always on bug with iOS 9 and latest TiVo app, so I don't thing it's a universal problem.

P.S. This is NOT a TiVo run forum, so if you're looking for TiVo official acknowledgment of anything it's not going to be here.
On my iPad running iOS 9 I do see the CC always on bug with latest TiVo app. If I turn off the CC + SDH option in accessibility, the TiVo app does let me switch off the CC button ... But the captions still appear!

__________________
Eric Stewart
Catonsville, MD
==========
Bolt 1TB
Roamio Plus 1TB
TiVo Mini
R.I.P.:
TiVo Series3
TiVo HD (x2)
TiVo Premiere III (x2)
epstewart is offline   Reply With Quote
Old 09-22-2015, 12:40 PM   #99
morac
Cat God
 
morac's Avatar
 
Join Date: Mar 2003
Location: NJ
Posts: 8,756
Quote:
Originally Posted by epstewart View Post
On my iPad running iOS 9 I do see the CC always on bug with latest TiVo app. If I turn off the CC + SDH option in accessibility, the TiVo app does let me switch off the CC button ... But the captions still appear!
I had the same problem with CC displaying no matter if the CC button was on or off. I'm not sure which of the following fixed it, but I did the following:
  1. Opened Amazon app and played a video and toggled CC on and off.
  2. Opened Netflix app and played a video and toggled CC on and off.

After doing that, the CC toggle in the TiVo app worked correctly.

morac is offline   Reply With Quote
Thanks For This Post:
Old 09-22-2015, 01:58 PM   #100
epstewart
Registered User
 
Join Date: Mar 2003
Posts: 644
Quote:
Originally Posted by morac View Post
I had the same problem with CC displaying no matter if the CC button was on or off. I'm not sure which of the following fixed it, but I did the following:
  1. Opened Amazon app and played a video and toggled CC on and off.
  2. Opened Netflix app and played a video and toggled CC on and off.

After doing that, the CC toggle in the TiVo app worked correctly.
Yes! That worked! I should mention that before manipulating the Amazon and Netflix apps in that way, I made sure Closed Captions + SDH was off in Settings: General: Accessibility. Once I did all that, the CC toggle in the TiVo app worked fine!

__________________
Eric Stewart
Catonsville, MD
==========
Bolt 1TB
Roamio Plus 1TB
TiVo Mini
R.I.P.:
TiVo Series3
TiVo HD (x2)
TiVo Premiere III (x2)
epstewart is offline   Reply With Quote
Old 09-22-2015, 04:23 PM   #101
moyekj
Registered User
 
Join Date: Jan 2006
Location: Mission Viejo, CA
Posts: 11,008
So it's basically the same old problem, since back when I actually used Amazon and Netflix on my iPad I had same issues as outlined further back in this thread. Now I don't use Amazon or Netflix anymore on the iPad. Still think it's a TiVo iOS app bug, but one of those obscure ones that will never get fixed.

__________________
Roamio Pro, Elite, Premiere
Cox - Motorola CableCards & TAs
Slingbox 350 via TiVo Mini & TiVo Stream for remote viewing

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
moyekj is offline   Reply With Quote
Old 09-24-2015, 01:45 AM   #102
matneh
Registered User
 
Join Date: Jul 2005
Posts: 11
Quote:
Originally Posted by morac View Post
I had the same problem with CC displaying no matter if the CC button was on or off. I'm not sure which of the following fixed it, but I did the following:
  1. Opened Amazon app and played a video and toggled CC on and off.
  2. Opened Netflix app and played a video and toggled CC on and off.

After doing that, the CC toggle in the TiVo app worked correctly.
Wow, I never would have thought of this. I had the Amazon app installed but not the Netflix app.

1) Toggled the CC setting in Settings: TiVo app stuck on captions
2) Toggled the CC setting in Amazon App: TiVo app stuck on captions
3) Installed, logged in, and then toggled the CC setting in Netflix App: TiVo app captions finally gone.

Weird!!! But thanks!!!

matneh is offline   Reply With Quote
Old 10-01-2015, 01:57 AM   #103
jfharrison
Registered User
 
Join Date: Dec 2006
Posts: 90
My cc is still permanently active. iPad 2 iOS 9.0.2, Tivo 3.6.1
My closed caption settings is off, I've slid it on/off/on/off several times. I just did a hard reset, it remains off and the Tivo stream still shows captions.

I don't have and never used Amazon app or Netflix. So that solution does not seem to be an option for me.

Where & how can this be reported to Tivo?

jfharrison is offline   Reply With Quote
Old 10-01-2015, 07:05 AM   #104
HerronScott
Registered User
 
Join Date: Jan 2002
Location: Staunton, VA
Posts: 2,575
Quote:
Originally Posted by jfharrison View Post
I don't have and never used Amazon app or Netflix. So that solution does not seem to be an option for me.

Where & how can this be reported to Tivo?
Call support and open a case.

Also to get around this try installing Amazon or Netflix and toggling the setting without having an account. I'm guessing their might be another app on your tablet that has close caption settings?

Scott

__________________

Roamio Pro - 3TB - All-in
S3 HD - 2TB - Lifetime (son's)
S3 OLED - 2TB - Lifetime
S3 OLED - 2TB - Lifetime
S1 Phillips - 120GB - Lifetime trnsfrd to S3
S1 Sony - 30GB - Lifetime trnsfrd to S3
HerronScott is offline   Reply With Quote
Old 10-01-2015, 10:07 AM   #105
windracer
joined the 10k club
 
windracer's Avatar
 
Join Date: Jan 2003
Location: St. Pete, FL
Posts: 11,552
I just ran into the stuck CC problem on my iPhone 6 Plus for the first time (after upgrading to iOS 9.0.2) last night. Using the Amazon toggle trick hasn't worked, the captions are still stuck on.

__________________
849~Bolt (TA); 848~Roamio Plus (TA, MoCA); 2xA92~Mini
S/old: 840~S5, 748~XL4, 746~S4, 658~HDXL, 648~OLED S3, 565~TX20, 230~S2, 140~S2

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
|
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
windracer is offline   Reply With Quote
Old 10-01-2015, 02:10 PM   #106
jfharrison
Registered User
 
Join Date: Dec 2006
Posts: 90
Quote:
Originally Posted by HerronScott View Post
I'm guessing their might be another app on your tablet that has close caption settings?
Scott
A reasonable assumption. I previously looked high & low for such an app but it does not seem to exist. There is a Video app that is referenced in older posts but that app does not have the settings that were mentioned in the older posts. The only other thing I can think of is the ABC News app and I removed it a very long time ago.

I don't watch stuff often on my iPad so I can't be sure when this showed up, either after iOS 9 or recent Tivo app update.

jfharrison is offline   Reply With Quote
Old 10-01-2015, 10:28 PM   #107
jfharrison
Registered User
 
Join Date: Dec 2006
Posts: 90
I contacted Tivo support. Their reply:

Thank you for contacting TiVo Customer Support. I would be glad to help you with closed captioning.

Closed captioning being stuck on is an issue Apple is aware of and working on. Once they have that fix we will work on sending that out with them.

jfharrison is offline   Reply With Quote
Old 10-05-2015, 03:18 PM   #108
hlx
Registered User
 
Join Date: Oct 2008
Posts: 2
Workaround that worked for me was to turn off automatic close captions in the apple video app.

hlx is offline   Reply With Quote
Old 10-05-2015, 04:35 PM   #109
mpnret
Registered User
 
Join Date: Dec 2012
Posts: 134
Quote:
Originally Posted by hlx View Post
Workaround that worked for me was to turn off automatic close captions in the apple video app.
I tried a lot of previous suggestions without any luck but finally this one worked for me. I clicked on the default videos app on the ipad and there was nothing there to play. I had to download a free tv show from the itunes store to get to the CC setting. Once set to off in this app it was also off in the TiVo app.
I previously tried the xfinity to go app which was the only other video app on my ipad. That app would toggle on and off the CC option without any problem but it had no effect on the TiVo app. This looks like a TiVo app issue to me.

mpnret is offline   Reply With Quote
Thanks For This Post:
Old 10-06-2015, 01:06 PM   #110
fobia79
Registered User
 
Join Date: Jun 2010
Posts: 18
Quote:
Originally Posted by hlx View Post
Workaround that worked for me was to turn off automatic close captions in the apple video app.
Thanks. This worked for me.

fobia79 is offline   Reply With Quote
Old 10-09-2015, 01:13 AM   #111
jfharrison
Registered User
 
Join Date: Dec 2006
Posts: 90
Quote:
Originally Posted by mpnret View Post
I tried a lot of previous suggestions without any luck but finally this one worked for me. I clicked on the default videos app on the ipad and there was nothing there to play. I had to download a free tv show from the itunes store to get to the CC setting. Once set to off in this app it was also off in the TiVo app.
Thanks, I've never used the video app and like you it was blank. After downloading a free tv show I did as you described and all is good now.

It's a real shame Apple didn't put this control in the settings rather than the app.

jfharrison is offline   Reply With Quote
Old 10-09-2015, 07:05 AM   #112
windracer
joined the 10k club
 
windracer's Avatar
 
Join Date: Jan 2003
Location: St. Pete, FL
Posts: 11,552
Quote:
Originally Posted by mpnret View Post
I had to download a free tv show from the itunes store to get to the CC setting. Once set to off in this app it was also off in the TiVo app.
Thank you! I had tried the other workarounds too but downloading a free show so I could turn off the captions in the Videos app finally worked.

__________________
849~Bolt (TA); 848~Roamio Plus (TA, MoCA); 2xA92~Mini
S/old: 840~S5, 748~XL4, 746~S4, 658~HDXL, 648~OLED S3, 565~TX20, 230~S2, 140~S2

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
|
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
windracer is offline   Reply With Quote
Thanks For This Post:
Old 10-27-2015, 11:34 PM   #113
unclemark
Registered User
 
Join Date: Oct 2015
Posts: 3
Thank you, thank you, thank you. That was driving me absolutely crazy. I reset my iPad and it was still happening. Sorry TiVo! Sometimes unclemark gets a little crazy.

unclemark is offline   Reply With Quote
Reply
Forum Jump







Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Advertisements





TiVo Community
Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media


(C) 2016 DBNet - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 10:30 AM.
Page generated in 0.21994901 seconds (73.86% PHP - 26.14% MySQL) with 19 queries