What model Tivo are you using? also, is it a new box, subscribed to Tivo Service?
With the little information you provided, its hard to determine a proper solution.
Original S1 (Recycle Heaven)
Series 2 (PLS, sold)
TiVo HD (XL, PLS, "652")
Juliet Basic (4XL, PLS)
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!