So I have been desperate to get my Tivo Premiere back up and running for 2 days now. But problems are only getting worse and neither Cablevision nor Tivo (though Tivo was at least more friendly) support feel like they are helping just yet.
Problems started a few days ago though not positive as I haven't watched much TV this week.
I noticed a couple recordings had a lot of digital artifacting.
Then I noticed a couple channels could not tune in at all.
And some of the channels that could not tune in were basic broadcast channels such as NBC and Fox.
It seemed like I was slowly losing more channels. Though most of my basic cable channels still were coming in fine (though maybe some digital artifacting on a few.
I called cablevision. They gave up pretty easy and want to send a tech out. I don't think its an issue of the quality of the line. Only a few weeks ago they tested my line quality at their request for some still unexplained reason. (Tech simply replaced the one radio shack splitter I had with one he brought).
Anyway they cannot send a tech for almost a full week. I asked if I could try exchanging the cablecard myself at one of their stores to see if that fixed anything.
I installed the new card, powered back on the Tivo.
Tivo said it was "updating the cablecard decoder firmware".
I never got guided setup so I could call cablevision to bind the cablecard. It remained stuck on an endless cycle of screens for the firmware upgrade for over an hour.
During that time I caught a few errors that briefly flashed -
failed to load //app/cvtupdate
I caught a similar error for slightly different file/directory name.
I called cablevision. They said the card must be bad, get another one.
Ran back to the store. New card has the same problem.
Called cablevision again. According to them the Tivo must be "bad" but I'm not buying it.
I called Tivo. They had me try reseating the card while it was powered on. I feel like I can almost get into the cablecard installer menu to get the binding information for the CC; but it always goes back to the decoder firmware update screen.
Anyone have anything to add? If its at all useful this week I believe the cable system in my area is migrating to all digital. Might that have affected anything?
I've brought it up to both cablevision and tivo but they just brushed it aside.
Any help or advice would be much appreciated