TiVo Support = Useless
Mr X: I am unable to control my Samsung Sound Bar with the TiVo Remote for volume and mute functions.
Mr X: I've tried the codes provided by the online setup process but none seem to work with the HW-E550
Mr X: So I purchased a GloRemote
James: I'd be happy to assist you with those questions. Unfortunately our remotes do not function with sound bars.
Mr X: I tried to "teach" it the volume up/down mute functions, but that doesn't work either
Mr X: My other TV has a TiVo Slide remote which learned this function simply and easily
Mr X: So what's wrong with the GloRemote?
James: It doesn't work with a sound bar.
Mr X: correct. Why?
James: Our remotes do not support sound bars.
Mr X: It's a learning remote that doesn't seem to live up to the name
James: It will learn functionality from a television remote or a receiver's remove for volume, just not a sound bar.
Mr X: That's not true. There are others in the community forum who are using their GloRemotes with their sound bars just fine. It's just an Infrared signal. It's doesn't know the difference between a Sound Bar and a TV!
Mr X: Besides, you just told me that your remotes don't work with Sound Bars, while my TiVo Slide has no problems controlling the Sound Bar
James: I understand that you read that on the forums. However, our remotes do not support sound bars.