We have XFinity from Forsyth, GA and in general have had a great experience with the service and the 3 TiVo machines that use it (1 series 2 with cable settop box, 1 series 3 with dual cable-card, 1 premier with dual cable-card). We just received a "channel line-up change" message and tivo dropped 20-30 HD channels from our line-up. The channels are there on the channel list and I can re-add them (they are working fine), but content won't download for them (meaning no TiVo'ing anything on them).
Called TiVo and they said that the Tribune Media Services database had been updated recently with those channels dropped. They said Comcast would have to re-update the national database before they could do anything. Called Comcast and the 800# support has no idea what to do and kept wanting to just forward me around the company. They have no idea who owns the responsibility for updating the database...
Anyone having or had this problem in the past? ...and what can I do to get my problem resolved???
Thanks in advance,