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Old 08-29-2013, 07:44 AM   #1
krpaulac
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Guided Set-up Issues

Hello - I'm hoping some more experienced TiVo users can help me...


I purchased a TiVO Premiere DVR back in October. I received a cable card from my cable provider at that time; however, it was never activated. I only used the TiVo for Netflix and Hulu. I went through the Guided Set-up with my old zip code but was never able to watch TV since the cable card was never activated.

I moved a few months ago and just yesterday got a new cable card from my new cable provider. They activated the card and I was able to see all of the stations; however, some of the channels didn't match up with the description of the channel.

Guided Set-up was initiated again and I got all the way to the section that loads the program information but it got stuck on the "Preparing" section for a very extended period of time. I tried it several times and the longest wait period was for about 2 1/2 hours. I called TiVo support and their solution was to either purchase a new wireless adapter (get N because I had G) or switch out the TiVo box. The TiVo box is brand new and I purchased it from their site, so I'm thinking that isn't the problem.

Does anybody have any other advice aside from purchasing new equipment or do you think this is the best route?

Thank you!
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Old 08-29-2013, 08:36 AM   #2
CoxInPHX
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What are you using for a Router?
Make & Model#

If a wired Ethernet connection is not possible, I would recommend an "N" wireless router and "N" wireless bridge or media/gaming adapter.

Is there anyway to connect the Premiere directly with an Ethernet cable? Even temporarily to test?
50' Ethernet Cable - $5.75 - http://www.amazon.com/Ethernet-Cable...dp/B0016897GS/

You might want to try:
Clear program information & To Do List:
http://support.tivo.com/app/answers/detail/a_id/1267
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Old 08-29-2013, 10:55 AM   #3
mdscott
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Quote:
Originally Posted by CoxInPHX View Post
You might want to try:
Clear program information & To Do List:
http://support.tivo.com/app/answers/detail/a_id/1267
Once you have initiated Guided Setup until it completes any reboot brings you back to Guided Setup.

Since the DVR has been in use there could be a a lot of "prepping" housekeeping to be done. You might try giving it a long time -- overnight even.

michael
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Old 08-29-2013, 12:14 PM   #4
Teeps
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Quote:
Originally Posted by CoxInPHX View Post

If a wired Ethernet connection is not possible, I would recommend an "N" wireless router and "N" wireless bridge or media/gaming adapter.

Is there anyway to connect the Premiere directly with an Ethernet cable? Even temporarily to test?
Either are excellent choices.
I would go with hard wire solution to at least get TiVo to finish guided setup.
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