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Old 03-11-2013, 07:52 PM   #1
rjom
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Join Date: Feb 2004
Posts: 110
Cable Card issue after upgrade

Just upgraded the Hard Drive on Series 3. Everything works fine except there is a cable card issue for just the premium channels. All other channels are working. Comcast can not figure it out. Says it is a Tivo problem (of course). I know they can do something over the phone. They are having trouble with the card numbers. Have to send a technician (will cost me). Any ideas re what I can tell them to do over the phone? The tech will be here and will call up someone who will tell him what to do. Then charge me.

I have given them all the numbers that pop up on the screen. They say none of them work for them.

Thanks.
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Old 03-12-2013, 02:30 PM   #2
mlippert
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Join Date: Apr 2010
Location: Massachusetts
Posts: 55
Sounds to me like the cable card became unpaired, and just needs to be re-paired. The problem is the inept Comcast phone support. Are you getting the "unauthorized" screen on the Tivo for the premium channels? (which I think would indicate the unpaired state of the cable card)

Anecdotally, I've find the after hours support of my cable company (RCN) to be much more competent than those I encounter during regular business hours. You might try calling on a weekend or late at night.
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Old 03-13-2013, 05:16 AM   #3
rjom
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Yes, that is what happened. The Comcast customer support, which I usually find helpful and responsive, was clueless about cablecards. I always cringe when I have a CC issue with Comcast. They went to advanced support, who fixed the pairing right away. But a technician had to come and do what I could have over the phone. Just read numbers.
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Old 03-13-2013, 08:17 PM   #4
Snake Plissken
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Quote:
Originally Posted by rjom View Post
Yes, that is what happened. The Comcast customer support, which I usually find helpful and responsive, was clueless about cablecards. I always cringe when I have a CC issue with Comcast. They went to advanced support, who fixed the pairing right away. But a technician had to come and do what I could have over the phone. Just read numbers.
They always insist you need a tech to come on site. It's not required and if you hold firm they will pair the card with you.
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