Originally Posted by u1drwhy
[*]Tivo restricts Roamio functionality(except for the HD antenna option) to two providers: Comcast and Verizon. They therefore assume some responsibility for working with and influencing these providers to resolve issues like this on behalf of their customers.
Host Id and Data ID
If the Host and Data Ids were wrong the card could not pair...period. You wouldn't be getting live TV in this event. This fact won't stop Xfinity On Demand support from asking for the Host and Data ID's anyway, so navigate to Settings & Messages > Settings > Remote CableCARD, & Devices > CableCARD Decoder > CableCARD options(for Installers) > CableCARD Menu > CableCARD Pairing....and knock yourself out. This isn't your problem.
Remove and/or replace the Cablecard
No, Tivo...no! If Live TV and every other service works, why would you tell customers to do this? Removing the card can change the Host and/or Data IDs. Replacing the card is a nightmare of mammoth proportions causing customers to have to go back to Comcast, stand inline, get another card, and then re-initialize Tivo and Comcast service. That's just mean!
Billing and rate codes aka. Auth codes
Tivo forums are rife with changing billing codes as a magic bullet. If Xfinity On Demand never worked for you ever...ok, let them screw around with changing the codes as much as they want. They'll pretend to change the code, cryptically adding something like:"Tivo Premier". Btw this is a tier code, NOT a code that stands for the Premier box specifically. They'll send a CCV (Cable Card Activation) signal to pair the card, and they'll send an INIT to burn in the new rate codes...blah de blah. Useless steps for the most part.
Again, the behavior that most of us experience is intermittent: sometimes Xfinity On Demand works, other times not. They changed my billing codes several times over the course of one week. Changing billing codes never worked for me, and it doesn't work for most people. If changing the billing codes worked for anyone reading this, then I call upon Tivo to pin Comcast down: Could this actually be a billing code issue and, if so, what's up with the freakin' billing codes, Comcast?
I'm sorry you're having problems, but there are many things wrong with your statement. Basically all the info I left in my quote above is incorrect.
Roamio functionality is not restricted to Verizon/Comcast and never has been. It works for any cable system that is required to have cablecards (Uverse, Dish, Directv are not; pretty much everybody else is).
Having an unpaired cablecard does NOT mean you do not get live-tv. It only means that you do not get copy-protected shows like HBO (and On-Demand), Lots of folks run unpaired cable cards, sometimes knowingly, most times not. I've run for years unpaired, and am running a TV unpaired now (and not able to access On-Demand on that TV.)
Removing the card will never change the HostId, and won't change the DataId unless you take some other action (like trying a different cablecard).
It's a fact of life that Comcast has problems pairing cablecards - that many of their cablecards are set up in their system incorrectly and can't be paired until their setup is corrected. Very few Comcast reps know enough to do this. If you can't get a cablecard paired because of that, replacing it is much easier than finding the knowledgeable Comcast rep.
The billing code absolutely is required in most franchises. Note it is attached to the account, not a cablecard, and so is very often difficult to change (some Comcast reps do not have the authority to change things in the billing system but don't realize it.) It has been the only problem for numerous folks here, who were already running with paired cablecards. So it was a magic bullet for them. But it's only one thing of several that need to be working, so it won't solve the problem for everybody, and obviously not for you. I don't understand why you think it should.
Comcast in your area is having problems getting their on-demand software setup to work. Not too much TiVo can do to help - it works for most franchises.