So I am wondering how that TiVo will stay in business.
Purchased a Roamio this week and turned-in my TWC Cisco DVR--because the interface and the quality were terrible.
After getting the device set-up on TWC, only 3 of the 4 tuners worked--so a multiple set of calls to support started.
CASE #1: 130904-008911
Our representative [Stu] told us that the DVR needed to be replaced and it would be better and easier for them to replace it than taking it back to Best Buy, where purchased.
After a lot of problems even getting to that diagnostic, Stu told us to, "Wait a little while, take a walk and get a cup of coffee" and all would work out. Wow Stu, great advice for a piece of technology!
The results were to get a replacement shipped out but the catch was we had to call back in twenty minutes to get the shipping unit TiVo Service Number replaced in the account, but he could not do it as it required just a quick call back into the system to accomplish this.
So in twenty minutes (actually we waited about an hour) we called back.
CASE #2: 130904-010930
So Dan tells us it takes four hours not twenty minutes and that we need to call back to get the quick-switch taken care of.
(4 hours and 30 minutes later)
Guess what, we get Dan again! What luck!
But also guess what, we have to call back in several hours (8PM MT) to make sure that it goes through.
Hey Dan, get us a supervisor on the line please.
Well the supervisor stated that they would take care of EVERYTHING! Just let him get another supervisor that would be there on Thursday to take care of the switch-over and all will be well.
TWO DAYS LATER
Call back and in same form and fashion the DVR says it has no service--they kick-off a remote connection, again and again.
And now I have to wait 24 - 48 hours for everything to make it through the system.
Guess What, this is the biggest piece of junk I have ever dealt with from a support, service and hardware perspective.
Wow, just wow!
Reviews are going up on Best Buy, Amazon and other sites to warn against the huge colossal waste of technology and time!
Along the way I was promised calls back from Supervisors and the masses, but have I gotten ONE call back--NO!
If any TiVo representative is monitoring this forum, please use the case numbers posted and call us at the number on the account. We would like to get some attention to our issue.