Would that I had direct access to the supervisor with whom I met once at the local TWC office but I don't. I do have good rapport with one of the counter women at the local office. I am going to try to get her to get me a number for him and barring that my plan is to write a note to him and have her pass it to him when he's in the office.
Even the phone # for the local office usually has me talking to someone in the Philippines.
I wish I had the special direct # of the CableCard/TA hotline that the techs use that would allow me to "jump the queue" rather than be on hold forever.
So what do you think of the fact that my TA rebooted at the exact same time as it did 2 days before?