Two weeks ago:
I am a long time TiVo user. I currently have several DirecTivos in service (HR10-250) and an HD-Tivo (series 3 w/cable card). I just purchased a new Premier Elite TiVo and installed it Friday. After getting all the updates I installed an M-card cablecard and paired it to the new TiVo. Everything is working, except the TiVo keeps locking up. Live TV is frozen on the screen and the remote does nothing (on screen or on the front panel) and I have to unplug the Tivo to recover. Sometimes the box is idle, sometimes it was recording one or more shows when it hosed.
Maybe a bad spot on the hard drive?
It is plugged into the same UPS as the HD TiVo that works fine, plugged into the same Ethernet switch and via a splitter to the same Comcast cable feed. The old HD works while this one keeps freezing.
I was planning activating it with lifetime service, but that maybe I need to try to get this TiVo replaced?
I think 4 freezes in 2 days (or 2 1/2 days, actually). Each time was when the Tivo was not being watched - locked on live TV of whatever channel(s) it was on sometime when the set was off. I guess could leave it on the local weather channel with a constant clock - then I would know when it froze each time...
The power should be good, this is plugged in to the same circuit as the older HD Tivo which works flawlessly. I can try plugging it direct.
I would have to re-do guided setup to test without the cable card. Since you get no guide data w/o a cablecard I don't have it set up to do clear QAM now. I could get a replacement CC from Comcast and re-pair, I suppose.
No expander is connected.
I swapped the Ethernet and coax between the two TiVo units and it made no difference.
I think the online vendor is going to send me a replacement Elite, that should eliminate the box itself :-)
Cable signal quality:
All 4 tuners are using QAM 256 modulation.
Tuner Strength SNR RSU RSC
0 95 38 5183 3723
1 89 35 6651 212
2 89 35 6128 677
3 87 34 6624 162
I have have the new Elite next to my older HD Tivo. I swapped the coax between the two boxes and the RSC and RSU on the Elite stayed high. I rebooted and re-tuned both - RS? 0's and strength 100 on the old HD and high RSU and RSC on the new Elite. I checked the HD before the swap and reboot (and checked it the other night) and it runs mostly 100% and 0's on channels I checked. I tuned the same channels on both boxes to compare.
Note that the Elite errors are not climbing (when the box is working)- just first tune errors that Elite and XL4 boxes seem to get.
I now have a 2nd new Elite at the house - a replacement. I have not paired the m-card with it yet, but I am seeing high error counts on this one as well.
Could the m-card be the problem?
I left the cable card out and scanned for clear QAM channels and no freeze the first two nights. Once I finally got the software update and got trial service I installed the m-card and had a freeze the first night. I pulled the card and went back to clear QAM - two freezes in less than 24 hours. I re-ran the power to another outlet - no change.
More bad news, the 2nd Elite has locked up twice sitting on clear QAM channels- no cable card. I ran the power to another outlet and it did not help. I left the Ethernet disconnected this time. Again, the HD Tivo and the cable DVR are fine. This 2nd Elite seems to lock up even quicker than the original - in fewer hours.
Any other ideas? Did they send me two bad Elites? Should just return the 2nd one and forget about 4 tuners? The cable box UI is terrible, but DVR never freezes...