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Old 12-31-2012, 07:19 PM   #1
Don D
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Amazon movie problem - any ideas?

We just rented The Lorax from Amazon on Demand. It was probably 3/4 downloaded and my kids were about 15 min into it when it froze. We tried patience and then all appropriate buttons before giving up and rebooting the box. After the reboot... The Lorax is no longer in the Now Playing list. The blue light is on. But in the To Do list it says the transfer will start after the last transfer completes. We've been like this for about 30 min now. Very frustrating. My 6 year old says "this is probably why the movie only got two and a half stars."

Any suggestions? Or do I run out to RedBox to get the movie?
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Old 12-31-2012, 10:03 PM   #2
mblloyd
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Call Amazon
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Old 01-01-2013, 10:42 AM   #3
MikeAndrews
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You can do an online chat with the Amazon rep. It helps if you look in "Your Orders" for the order number.They'll give you a credit for the movie.
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Old 01-01-2013, 12:41 PM   #4
sushikitten
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If your kids are like mine, just buy it. I think we've watched it 43 times last month.
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Old 01-06-2013, 10:05 PM   #5
Don D
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Finally finished downloading

Movie finished downloading on Jan 2... about 48 hours too late for New Year's Eve. So much for "On Demand" but at least the blue light is now off!
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Old 01-07-2013, 08:04 AM   #6
aaronwt
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Have Amazon call you and they will credit you. That is not a typical experience with downloading content from Amazon.
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