VOD Error Code ERR-2

[dhoward]

I know how you feel about contacting Comcast but I have to admit that in this case they are providing me with excellent service. I cannot complain. They seem very serious about fixing this problem. I would appreciate it if you could keep this thread updated with your experience as I will do with my own.

[dhoward]

Newton have you heard anything back. Comcast keeps telling me they are working on it but no solution as of yet. Tivo claims the same thing. Something must have them worried.

[Jman55]

I have the same problem. Err-2
Spoke to TiVo and they have no idea.
I've been getting the run around from Comcast.
No one seems to understand the problem.

One interesting point is that I live in Newton,ma

[dhoward]

Here is the latest information from Tivo:

"Glad to know that Comcast is still keeping contact. We're working with them to supply any information or data they need from us, but at this time, we believe the root cause is something on their end, so there isn't anything TiVo can directly do to get it restored. We are supporting Comcast in any way we can.

I last heard from my contact late last week and he was still investigating the issue. I don't have an ETA, but I know both teams are focused on restoring functionality as soon as possible."

[dhoward]

Comcast has fixed the problem. The cable card Unit ID Number was incorrect. Probably had been mis-entered in the original CC install. I know we all criticize the cable company support but in this case they went all out to find and fix this problem. Maybe this thread will help others. I hope so. This was a good ending.

[steve614]

I question why it took so long. You'd think by now, the cable card pairing would be the first thing the cable company checks.

[compnurd]

Wasn't having the pairing checked several times suggested?

[dhoward]

It was checked but still was missed. I really don't care why it took so long. Both Comcast and Tivo were both involved and kept me in the loop. Tivo tech support just emailed me to confirm I was all set. So, they knew Comcast was still working on it. It was a good response from both companies and I for one appreciate it. They could have ignored it and this should help the other two posters in this thread who have a similar problem.