Its new to the Tivo because it has not "seen" within 28 days.
The current Tivo software is either 20.3.8 or 20.4.1, not 24.1 and it seems 20.4.1 was not perfected before its preliminary release and some have reverted back to 20.3.8.
New Tivos will update to the current software on about the 4th Tivo Service connection. Whenever there is an update, there will not be any guide data or anything else included in the current connection. After the restart, another connection should receive more guide data.
Original S1 (Recycle Heaven)
Series 2 (PLS, sold)
TiVo HD (XL, PLS, "652")
Juliet Basic (4XL, PLS)
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to start streaming on Roamio/Bolt!