TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > DirecTV TiVo Powered PVRs & Receivers
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 10-22-2012, 08:52 AM   #1
SteveTrek
Registered User
 
SteveTrek's Avatar
 
Join Date: Aug 2003
Location: Moorpark, CA.
Posts: 65
customer retention phone number?

Hi all. Does anyone have DirecTv's customer retention number? I'm tired of the game they are playing with Time Warner over the new Laker channel. If DTV cannot provide the programming I want. I'm leaving. Been a DTV customer for 14 years. Too bad it came to this.
__________________
HR-21
HR-23
(2) HR-24's
Unfortunately I no longer have my DTivos in service
SteveTrek is offline   Reply With Quote
Old 10-22-2012, 10:36 AM   #2
stevel
Dumb Blond
 
stevel's Avatar
 
Join Date: Aug 2000
Location: Nashua, NH
Posts: 24,322
TC CLUB MEMBER
From what I understand, there is no longer a direct number for Retention. Simply call the regular number and say you want to cancel. Be prepared to follow through.
__________________
Steve
stevel is offline   Reply With Quote
Old 10-22-2012, 02:35 PM   #3
joed32
Registered User
 
Join Date: Jul 2005
Posts: 318
I don't think that calling Retention will get you the Laker's, they're negotiating and if they agree on a price they'll carry it. If not you will have to switch to Time Warner because they have no agreement with any other service , They are asking too much so no one has bought it yet.
joed32 is offline   Reply With Quote
Old 10-22-2012, 10:08 PM   #4
SteveTrek
Registered User
 
SteveTrek's Avatar
 
Join Date: Aug 2003
Location: Moorpark, CA.
Posts: 65
Of course it wont get me the Lakers. I also am quite aware they are in negotiations. However, I can add my voice to the multitude of LA Fans troubled with this issue, to let DirecTV know that there is a consequence for dragging their feet. Time Warner want's something on the order of $3.89/customer to allow DTV to carry their network. I spend something on the order of $170/month for 4 HD DVRs, + NFL Sunday Ticket Max. If I must... I'll pay the $4/month for the channel. Hey, DTV, make a profit, charge me $5/month. What's another $4/month on $170 (please don't quote me the percentage ). The point being that I'm not trying to "get the Lakers" because one lone voice will not do that. If more people voiced their concern, maybe they would move a little faster.

BTW... When I call the standard line, the first line of operators are useless. If it's not written on the paper in front of them, they have no clue how to respond to you.



Quote:
Originally Posted by joed32 View Post
I don't think that calling Retention will get you the Laker's, they're negotiating and if they agree on a price they'll carry it. If not you will have to switch to Time Warner because they have no agreement with any other service , They are asking too much so no one has bought it yet.

__________________
HR-21
HR-23
(2) HR-24's
Unfortunately I no longer have my DTivos in service
SteveTrek is offline   Reply With Quote
Old 10-23-2012, 08:04 AM   #5
TonyTheTiger
Pro Troll Magnet
 
TonyTheTiger's Avatar
 
Join Date: Dec 2006
Posts: 11,991
When you call the 1-800-DIRECTV number, you should get a lady asking what you want. Just say 'cancel my service' a couple times and you will be directed to retention.

Be nice. It's not the fault of the person you're speaking to. You never know what you'll get offered to stay with them and, if it's not enough, you can still tell them you want to quit at the end.
__________________
"YOU! YES YOU! STAND STILL, LADDIE"
"How can you have any pudding if you don't eat your meat?"
TonyTheTiger is offline   Reply With Quote
Old 10-24-2012, 06:29 AM   #6
sjberra
Registered User
 
Join Date: May 2005
Posts: 711
Quote:
Originally Posted by TonyTheTiger View Post
When you call the 1-800-DIRECTV number, you should get a lady asking what you want. Just say 'cancel my service' a couple times and you will be directed to retention.

Be nice. It's not the fault of the person you're speaking to. You never know what you'll get offered to stay with them and, if it's not enough, you can still tell them you want to quit at the end.
Be carefull with throwing the "cancel my service" around, you might just get what you don;t want
sjberra is offline   Reply With Quote
Old 10-24-2012, 07:16 AM   #7
TonyTheTiger
Pro Troll Magnet
 
TonyTheTiger's Avatar
 
Join Date: Dec 2006
Posts: 11,991
Perhaps I wasn't clear. I suggest using it to get to retention, not when you actually speak to a live person.

I always use the line "I'm thinking about switching to XXX because it's a) cheaper or b) offers more value", etc. I would not recommend telling them you wish to cancel unless you are prepared to accept it and move to another provider.
__________________
"YOU! YES YOU! STAND STILL, LADDIE"
"How can you have any pudding if you don't eat your meat?"
TonyTheTiger is offline   Reply With Quote
Reply
Forum Jump




Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 08:01 AM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |