I have been trying to pair a cable card for a couple of days here. Comcast sent out a tech today even who was unable to fully pair it. The issue may be due to the TiVo box, a premiere elite, having been paired previously with a different cablecard. We finally managed to get the two settings on the conditional access screen to read:
Con: Yes EBCP: Yes. Val: ? 0x00
I called Comcast and attempted four different times to get it paired. No luck. They sent out a tech who went through two additional cards. But no matter what they tried on the a Comcast side they could not get the "Val" to read as "V".
I now get most channels, but no premium ones.
Can anyone tell me what the "Val" setting is and what controls it on the comcast database side? The comcast tech pushing the data seemed to suggest the problem was with the TiVo box...which had previously worked flawlessly.
I guess I have to now have the supervisor bring out another handful of cards to try them...but I know it's just really a matter of Comcast not caring/wanting to support TiVo devices enough to train their people on how to fix these situations.
I can't believe that TiVo hasn't coordinated the installation and configuration of cablecards better with Comcast. It really creates a really horrible customer experience.