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Old 01-24-2014, 11:28 PM   #1
alanpgh
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Smile Tivo Service Up / Down Status Indicator

This is very helpful, especially if you get a C133 or 133 error:
http://www.isitdownrightnow.com/tivo.com.html

Please feel free to comment.

Thanks,
Alan
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Old 01-26-2014, 02:15 PM   #2
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Quote:
Originally Posted by alanpgh View Post
This is very helpful, especially if you get a C133 or 133 error:
http://www.isitdownrightnow.com/tivo.com.html

Please feel free to comment.

Thanks,
Alan
If what I've been seeing is true, then this is actually not so helpful.

I still have my older TiVo HD and have confirmed multiple times that it's able to get to the TiVo service when my Premiere is experiencing a C133 and failing to contact the service. I've seen several threads around here suggesting it might be due to using TiVo's wireless N adapter with the latest software. Some have replaced theirs with other brands of Ethernet bridge, or with an actual Ethernet wire, and gotten a resolution. If this is indeed the source of these maddening C133 errors, then knowing that TiVo's service is up does nothing more than increase our anger at TiVo for not (1) acknowledging the problem and (2) getting a solution out ASAP.
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Old 01-26-2014, 06:13 PM   #3
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I am NOT sure this tells you anything about the server for the TiVo service. The website server and the server for everything that runs your TiVo I believe are different pieces of hardware.

Any one able to comment for certain?

My wish is for a simple TiVo Service UP/Down indicator on their website.
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Old 01-26-2014, 07:27 PM   #4
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I'm still getting perky C133 errors relatively often.

I'm thinking of seeing is an Airport Express will help extend the range of my Time Capsule / Network.

Any comments are appreciated.

Thanks,
Alan

(I also posted this one one of the C133 threads.)
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Old 01-26-2014, 11:29 PM   #5
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What's needed is a way to find out if the "mothership" is down for particular TiVo models and/or particular areas of the country.

Just ask anyone who's been through the past few falls with both a Series 1 and a later model in the house.
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Old 01-26-2014, 11:47 PM   #6
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Great Idea!

Margeret (from Tivo), can you make this or something similar happen?

Thanks!

Alan
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Old 01-27-2014, 03:38 PM   #7
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I wonder if a simple ping to the IP of the Tivo mothership would work for this. If so it should be possible to take the result from the ping (succeed or fail) and use that data in an if argument. So put together the IP's for the premiere ping those IP's and if they fail print the message to the screen that the Premiere server is down. Unfortunately I do not know how to use the result of a ping in computer programming but perhaps someone could put something together in c++ or possibly Java. Although we would still need to know the IP's perhaps Margaret can help with that.
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Old 01-27-2014, 08:28 PM   #8
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It's not just "is the server that sends out guide data up?", it's "what does it do when it finds out it's talking to a -insert series and model number here-?", since the answer seems to vary at certain times depending on which series is trying to get serviced.
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Old 01-27-2014, 08:39 PM   #9
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Margret from Tivo... Please help us with this one.
There is a straightforward solution, but best if Tivo provides an easy solution.

Thanks,
Alan
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Old 01-27-2014, 11:41 PM   #10
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Originally Posted by alanpgh View Post
Margret from Tivo... Please help us with this one.
There is a straightforward solution, but best if Tivo provides an easy solution.

Thanks,
Alan

You might want to email her. Doubtful she'll see this.
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Old 01-29-2014, 10:34 AM   #11
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99% of the time it is my router. I just reboot the router and everything is magically healed. Just on a few occassions had it obviously been the Tivo servers.
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Old 01-29-2014, 12:07 PM   #12
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You might want to email her. Doubtful she'll see this.
Actually, she already indicated that this is something she is championing through Tivo. An email may help her support internally, as who knows if they would follow up on her suggestion.
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Old 01-29-2014, 03:26 PM   #13
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Can someone please post her email address?

Thanks!
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Old 01-29-2014, 04:24 PM   #14
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Can someone please post her email address?

Thanks!


margret@tivo.com
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Old 01-29-2014, 07:07 PM   #15
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cherry ghost,

You may want to edit to split her email address out into words... like she usually does.

https://twitter.com/tivodesign/statu...38797264838656
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Old 01-29-2014, 09:05 PM   #16
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I will likely write to her. if I do, I will post here.

Others might also want to write to her. We need a campaign here.
That will help the overall cause and help her, if we do this in a positive and constructive way.

Thanks Everyone!

Alan
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Old 01-29-2014, 10:58 PM   #17
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Others might also want to write to her. We need a campaign here.
Not only do I not see the need for a campaign, I don't even see the need for the feature!

Yes, I understand curiosity, but there are many other things I want TiVo to be working on rather than satisfying curiosity, like reducing the dependency for some actions on their servers being up. The practical import for most folks is going to be zero.
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Old 01-29-2014, 11:00 PM   #18
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I'm not going to start a campaign.

Just getting her email/twitter in case I need to send something.
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Old 01-29-2014, 11:04 PM   #19
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Actually, the Twitter address for Margaret Schmidt, TiVo VP Desing/Engineering will be very helpful for many of us:
https://twitter.com/tivodesign/statu...38797264838656

Now I am following Margaret on Twitter.

Thanks for providing this!
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Old 01-29-2014, 11:29 PM   #20
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Originally Posted by alanpgh View Post
Actually, the Twitter address for Margaret Schmidt, TiVo VP Desing/Engineering will be very helpful for many of us:
https://twitter.com/tivodesign/statu...38797264838656

Now I am following Margaret on Twitter.

Thanks for providing this!

Her Twitter and email are in her signature

http://www.tivocommunity.com/tivo-vb...r.php?u=198507
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Old 01-29-2014, 11:41 PM   #21
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Thanks for sending her signature.

Already emailed her, and she responded right away.

She suggested that it is best to have a direct Ethernet connection instead of Wireless. I know many of us might not be able to have a direct connection, but i do appreciate Margret's fast response!
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Old 01-31-2014, 11:04 PM   #22
alanpgh
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I added an Apple Airport Express, and set up as a range extender near my TiVo Premiere XL.
So far, so good. No C133 problems for over a day.

I will see how this holds up over the longer term. Looks promising.
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