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Old 01-24-2014, 09:41 AM   #91
pshivers
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Join Date: Nov 2013
Location: Alhambra, CA
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Quote:
Originally Posted by wecnews View Post
Comcast showed up today with theirů "one more thing"

they made me a part of their beta test group for the 1.5.3. fp1101

They updated my cable card to work on this firmware and boom problems solved.

No attenuator nothing.

I have all 6 tuners and so farů knocking on wood all working channels.

they will be checking with me regularly for progress reports on any problems with the box.

Seems problem was totally cable card related.

we'll see if everything stays working from here on out with the new firmware.
Excellent! No need to switch fewer active tuners then!!

Now if Charter would just get on the Firmware Upgrade Ball...
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Paul Shivers
Charter Cable - Alhambra, CA
Tivo Roamio Pro
Charter CableCard Firmware Updated to PKEY_1.5.3_F.p.1101 All 6 tuners are now Active and Working!
Tivo Roamio
Tivo Mini (x3)

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Old 01-26-2014, 01:12 PM   #92
mike-d
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Join Date: Dec 2013
Location: Baltimore, MD Area
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Quote:
Originally Posted by wecnews View Post
Comcast showed up today with theirů "one more thing"

they made me a part of their beta test group for the 1.5.3. fp1101

They updated my cable card to work on this firmware and boom problems solved.

No attenuator nothing.

I have all 6 tuners and so farů knocking on wood all working channels.

they will be checking with me regularly for progress reports on any problems with the box.

Seems problem was totally cable card related.

we'll see if everything stays working from here on out with the new firmware.
Hi: How can I ask comcast to update my firmware? Everyone on the phone and at the local office are clueless. Thanks
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Old 01-27-2014, 06:33 PM   #93
mike-d
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Location: Baltimore, MD Area
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After so many attempts for a cable card firmware update using regular channels, I finally yesterday emailed To : comcastcares_support@comcast.com with details. Today I received a call, 30 minutes later my cable card was updated to firmware 1.5.3 1101. I have reset my tivo to 6 tuners and so far, ok... :-) They say they are pushing out the update in waves in my region, westminster, md, but scheduled mine special today.

Last edited by mike-d : 01-27-2014 at 06:40 PM.
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Old 01-28-2014, 11:58 AM   #94
rickadair
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Quote:
Originally Posted by mike-d View Post
After so many attempts for a cable card firmware update using regular channels, I finally yesterday emailed To : comcastcares_support@comcast.com with details. Today I received a call, 30 minutes later my cable card was updated to firmware 1.5.3 1101. I have reset my tivo to 6 tuners and so far, ok... :-) They say they are pushing out the update in waves in my region, westminster, md, but scheduled mine special today.
Been fighting this issue for a few days as well. Used the above email address this morning and within 2 hours received a call from Comcast apologizing and submitting my serial numbers to engineering to get the firmware pushed in the next 2 days. Seems like this team is well aware of the Roamio issues and knows how to get them addressed.
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Old 02-12-2014, 02:28 PM   #95
premus
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What information did you include in your email to Comcast? I'm still trying to get the right person to read mine.
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