TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Mini
TiVo Community
Reply
Forum Jump
 
Thread Tools Rate Thread
Old 12-28-2013, 10:58 AM   #1
dkoz
Registered User
 
Join Date: Dec 2013
Location: Boston
Posts: 6
Question TiVo Mini setup - Cannot update software

Hi,

My first post, so please be gentle.

I purchased a TiVo Mini from Amazon for use with my TiVo Roamio Basic using Ethernet.

I am unable to get past the guided setup on the mini. It tries to update the software, but then just returns to guided setup. I do not believe the software update succeeds, because the software version shown using the Info button does not change and is not the latest version. No network error when going through guided setup.

Talked with TiVo support, and they said I should just return the mini. (I already paid lifetime when activating it!) My TiVo account shows the mini is activated. The Roamio works fine.

Anyone seen this before or have an idea how to resolve? I would rather not have to return it.

Thanks!
dkoz is offline   Reply With Quote
Old 12-28-2013, 01:58 PM   #2
DeltaOne
Mount Airy, MD
 
Join Date: Sep 2013
Posts: 179
Quote:
Originally Posted by dkoz View Post
I am unable to get past the guided setup on the mini. It tries to update the software, but then just returns to guided setup. I do not believe the software update succeeds, because the software version shown using the Info button does not change and is not the latest version. No network error when going through guided setup.
I had a similar problem -- but the Mini guided setup returned an error. Tech support said they had to push out some software but that a reboot might help.

What worked was powering down the Minis (I have two) and then rebooting the Roamio. Then boot up the Minis. One Mini worked, the other Mini required a 2nd reboot.
DeltaOne is offline   Reply With Quote
Old 12-28-2013, 06:57 PM   #3
CoxInPHX
COX Communications
 
CoxInPHX's Avatar
 
Join Date: Jan 2011
Location: Phoenix, AZ
Posts: 1,415
I had this problem with one Mini, and I read somewhere to tell TiVo to take the Comcast code off the Mini, since I did not have Comcast, that worked.

I have no idea if that was the real issue, but it did the trick.
__________________
Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Mini, 20.4.5c, w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

CoxInPHX is offline   Reply With Quote
Old 12-29-2013, 12:03 AM   #4
dkoz
Registered User
 
Join Date: Dec 2013
Location: Boston
Posts: 6
Quote:
Originally Posted by DeltaOne View Post
I had a similar problem -- but the Mini guided setup returned an error. Tech support said they had to push out some software but that a reboot might help.

What worked was powering down the Minis (I have two) and then rebooting the Roamio. Then boot up the Minis. One Mini worked, the other Mini required a 2nd reboot.

Thanks for the suggestion. I have tried restarting the Roamio and then booting up the Mini twice now. No change. My Mini is stuck in guided setup with version 20.2.2-01-6-A92 instead of upgrading to 20.3.8.

It can't seem to get the software update even though there is no error in the network connection.
dkoz is offline   Reply With Quote
Old 12-29-2013, 12:06 AM   #5
dkoz
Registered User
 
Join Date: Dec 2013
Location: Boston
Posts: 6
Quote:
Originally Posted by CoxInPHX View Post
I had this problem with one Mini, and I read somewhere to tell TiVo to take the Comcast code off the Mini, since I did not have Comcast, that worked.

I have no idea if that was the real issue, but it did the trick.

I actually have Comcast, so I'm wondering if I should really do this. (Don't want to lose Comcast VOD if I ever do get this to work.)

I can try asking TiVo support to see if they can push any software to my Mini.
dkoz is offline   Reply With Quote
Old 12-29-2013, 10:40 PM   #6
dkoz
Registered User
 
Join Date: Dec 2013
Location: Boston
Posts: 6
Smile Defective Mini

Just to close in this, the problem was my TiVo Mini was defective. I picked up a new one at Best Buy (price matching Amazon, of course!), and it was able to update its software during the guided setup. After several restarts, it is working fine.

TiVo CS was very helpful in transferring the lifetime service to the new Mini.

Hope this episode helps someone realize they have a defective TiVo Mini sooner than I did.

Thanks to those who chimmed in on this one and TiVo CS.
dkoz is offline   Reply With Quote
Reply
Forum Jump




Thread Tools
Rate This Thread
Rate This Thread:


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 10:30 AM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |