Originally Posted by mrfantasy
My Roamio Plus has been rebooting on average once per day, with no discernable pattern. I have been told by TiVo support that the problem was due to plugging into a switch (I now have my Minis plugged into the router downstairs, and my Plus plugged into a router plugged into my downstairs router, and neither is a "green" switch at this point, and besides didn't they fix that problem?) and then was given the signal strength issue. My SNR was in the mid 40s. I now have 16dB of attenuation on the line into the TiVo and signal strength is 90% and 36dB SNR. I have to try and get it below 35 I suppose but I was seeing pixelation on many channels when I did that before. I'm trying to get the right combo of attenuators.
That's all well and good but I suspect as many of you do that this shouldn't be my problem, and there at least seems to be some acknowledgement from TiVo that their box shouldn't be crashing anyway. I'm way past my 30 day window unfortunately but am about ready to kick and scream on this one. I understand these issues can be hard to fix but I hope TiVo is getting real diagnostic data on these crashes so they can figure out what might be happening. Is there any way to see what's being logged on these reboots to try and determine a pattern or root cause?
With the signal attenuated do you get the reboots?
Just to chime in because I can't stand Tivo and their stance on the signal level and SNR. I have a Roamio Plus since 9/14. I'm on Comcast with no tuning adapter. I have a 4 port amp to amp all the cable outlets in the house. I've had maybe 2 random reboots since 9/14.
My Tivo shows 100% signal and avg of 40-43 SNR on all tuners. This has given me a perfect picture (well, as perfect as a Comcast picture can be). I don't believe anything about Tivo and their....your SNR should be this crap. I had a TivoHD plugged into the same outlet, same setup that had the 100% for 8 years and no issues. When I plug my Comcast box into the same outlet, it reports the standard 36.5-37.8 SNR. So to me, Tivo is doing something internally.
I tried attenuating the signal, not because I had problems....just because I like to tinker, and I kept reading that Tivo wants it lower. In each case, no matter what I used, the signal would drop to low of certain channels and I'd start to get pixelation. So I dumped all the attenuators.
Why would Tivo put out a box that is sooooo sensitive to signals? Have they been to the average house? Do they expect everyone to have the perfect cable setup?
Sorry to rant, but I wanted to share my experience with the high signal and SNR levels and to show that I don't believe that causes the box to reboot.
you have 90 days to add the extended warranty from Tivo don't you? If so and you want to, you can add the warranty for some piece of mind that they will have to replace the unit if they determine it's the Tivo itself.
Rebooting everyday just isn't right.....I get a random reboot here and there, it's not ideal but I think the way coding is done on these boxes a lot of what happens is user testing of features.