Called the TiVo help line today because I kept getting "There is a problem with the connection. (N17)" while trying to run Guided Setup. I was told that TiVo had a major server crash and thousands were calling from all over the country. That was at 2 pm PST and evidently it's still down (6 hours later) because I still can't get through Guided Setup. It's a real pain because there's no way out of the setup and my Roamio is essentially frozen. Has anyone else heard anything?