I am a long time TiVo customer and recently replaced a forever troubled TiVo Premiere with a Roamio Plus. The unit sits in an A/V cabinet directly below (in lower level of home) our living room. With the TiVo Premiere we used a TiVo (Next Generation) Remote Extender to allow the remote to communicate with the TiVo unit. The signal is required to travel through carpet, 3/4" plywood subfloor and 5/8" sheetrock on the ceiling of the basement room where the TiVo unit is connected to my network. The distance from the unit to the remote is never more than 25 feet.
The previous remote extender worked flawlessly, but the new TiVo remote with the Roamio is hit or miss. At times I can perform a function on the remote and the signal is sent with an amber confirmation light on the remote. At these times I can repeatedly continue to depress the same remote button and most of the time the remote will continue to communicate with the Roamio unit. If I move to a different remote command like changing from scrolling down through channels in "Guide" to reverse to scrolling up the remote will work intermittently. At these times when the remote does not communicate the remote light will change to a red signal color.
Originally I thought my issue may be directly related to my distance from the Roamio unit because I was sitting in a location which is approximately 15 feet above and away from the Roamio. When I moved to a location only 20 feet from the unit, the frequency of the problem increased. I then moved to a position directly above the Roamio unit and initially the remote communicated 100% with the Roamio unit, but after only a short time returned to the intermittent communication described earlier. Distance does seem to have some effect, but the fact that remote does have issues regardless of the distance perplexes me. I moved to the room where the TiVo Roamio is positioned, blocked the IR path where only RF signals would communicate between the remote and Roamio, and cycled through several commands from a distance of 10 feet. In this scenario the remote had less “failures” but still had issues where the light on the remote would flash red (instead of amber) and once this would happen would continue to struggle to pair with the Roamio unit.
I have called TiVo Support on multiple occasions without success. I have repeatedly reset the remote to factory settings at the direction of the support reps without success. I have read several posts within tivocommunity.com and see that this has been a fairly common issue with other TiVo customers. I tried to use the TiVo (Next Generation) remote extender with the Roamio Plus but have not been able to get it to work with the Roamio Plus remote. I checked and the Roamio is running Software Ver. 18.104.22.168a-USA-6-848 which I believe is the newest update. Any help or suggestions will be greatly appreciated.