Originally Posted by TivoQueensDad
Anyone have an update on the Cablevision issue? I'm getting tired of recording nothing...and had my fingers crossed for the Breaking Bad & Dexter finales while I was away!
I have a quick fix, it works for me most of the time with the V58 and sporadic other "channel not authorized". Make sure, of course that your Cablevision account is fully paid up (otherwise they deauth your service until you do) and also that you actually are supposed to get the channels.
With all the above said, call Cablevision's number and answer the questions about phone number on account. This is important, make sure that the phone number that the system repeats to you is the one associated with your account, otherwise the following will not work.
After you've entered your phone number, the automated prompt system will ask you why you are calling (speak clearly and not on a speaker phone):
1) Say: "Four dashes on the front of my box".
2) The system responds with: "your cable box is displaying four dashes on the front of the box or you see the message that your box is not authorized, is this correct"
3) Answer: "Yes."
4) The system will then respond with a "hold on" and then will tell you that they are sending authorization signals to your box.
5) When the system says that the procedure is complete, just hang up.
What you've done in the above instance, is had Cablevision's system send out "hits" or Authorization signals to your CableCARD in your TiVO (also to any other Cablevision boxes in your house, if you have any). You have bypassed the entire having to speak with an actual representative and waste your time thing.
After the signals are sent, you can change channels to a lower one (2 or 702) and then back to what you originally wanted.
9 out of 10 times this fixes the problems as it basically does a "reauthorization/reset" to your CableCARD. CableCARDs are notoriously finicky things, especially on Long Island, New York (NDS).
For those of you who are super technical, after you do the above procedure, you can access the CableCARD screens and go into the diags and you will see updated dates for initialization.
In some instances when I get errors, I actually unplug the CableCARD first to "reset" it, and then call and do the "four dashes" thing.
Not a permanent fix..... but at least something relatively easy to try.
ps--- I regularly have SIX programs recording at one time and don't suffer from pixellation nor black screen issues. The only black screen I get is when I try resuming from Standby with my Roamio Plus... but that's another thread.