I have a Cable Card that needs pairing (Cox is my cable company). Calling the number that shows up on CableCard screen so far has not yielded a competent CSR that knows what to do. In the past I've had mixed luck and when I finally get the right person I'm off the phone under 5 minutes later. So my question is what is the right number to call to get a competent tech for Cox cable cards?
The last CSR kept saying unplug TA and asked a whole bunch of other questions and never did take down the 3 cable card numbers - in this case just a data ID update is needed. i.e. The guy had no clue what he was doing and wanted to send out a technician which I said is not necessary.
My card is activated but just not validated, so I can tune everything except a couple of CCI protected channels I sometimes record from, so trying to get it validated for those.