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Old 09-25-2013, 09:44 PM   #1
HarperVision
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Tivo Service update tonight???

I'm trying to connect to TiVo service to send in some logs for troubleshooting and also email Margret, but when I try to it says:


"Temporarily Unavailable - This option will be unavailable until a scheduled software update occurs at 2am."

Anyone have a clue what this update is? Could it be a long awaited fix for the issues a lot of us are experiencing? I'm about to give up on my Pro but I'd be willing to hang one more day if anyone has any concrete evidence.

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Old 09-25-2013, 10:03 PM   #2
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OK I noticed it said pending restart in connection screen, so I did a hard reset and wouldn't you know, it loaded a "System Update" now instead of at 2am like it said! I guess I'll test again and see if this "update" did anything. Man I hope so!
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Old 09-25-2013, 10:06 PM   #3
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I just tried connecting to see if i got the same and it's stuck on downloading for the last 10 mins. I switched back to live tv as I got bored.
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Old 09-25-2013, 10:12 PM   #4
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Old 09-25-2013, 10:21 PM   #5
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Margret mentioned yesterday that a fix for some issues was coming soon. She didn't elaborate on what the update would be fixing.
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Old 09-25-2013, 10:25 PM   #6
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Well it didn't fix my issues, and the plot even thickens now because now I'm getting black screens on non SDV cablecard channels like CNN! Geez I give up!
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Old 09-25-2013, 10:48 PM   #7
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Well it didn't fix my issues, and the plot even thickens now because now I'm getting black screens on non SDV cablecard channels like CNN! Geez I give up!
When u restarted the roamio, did u restart the TA at the same time?
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Old 09-25-2013, 10:50 PM   #8
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TODAY'S update has fixes that include:
- fixed an issue where customers might see error V301 when trying to launch Xfinity On Demand
- fixed an issue where all six tuners would display video, but one was missing audio

The NEXT update (maybe in two weeks?) should include:
- a fix for the "green switch" problem
- support for older versions of CableCARDS from FiOS
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Old 09-25-2013, 11:17 PM   #9
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Quote:
Originally Posted by TiVoMargret View Post
TODAY'S update has fixes that include:
- fixed an issue where customers might see error V301 when trying to launch Xfinity On Demand
- fixed an issue where all six tuners would display video, but one was missing audio

The NEXT update (maybe in two weeks?) should include:
- a fix for the "green switch" problem
- support for older versions of CableCARDS from FiOS
Thanks for the info Margret. Any idea when the 5/6 tuner issue or whatever the heck you call mine is going to be rectified?
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Old 09-25-2013, 11:22 PM   #10
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Originally Posted by HarperVision View Post
Thanks for the info Margret. Any idea when the 5/6 tuner issue or whatever the heck you call mine is going to be rectified?
This update also has additional logging that should help us track down why some CableCARDS aren't supporting all six tuners.
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Old 09-25-2013, 11:28 PM   #11
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Thanks Margret, you're awesome! Your incredible customer service probably just saved a return. I'm willing to hang in a little longer if I can get an extension on my 30 day period to not get locked into another service contract?
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Old 09-25-2013, 11:38 PM   #12
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Any idea when the fall update for the Premiere might be out?
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Old 09-26-2013, 02:56 AM   #13
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Quote:
Originally Posted by TiVoMargret View Post
TODAY'S update has fixes that include:
- fixed an issue where customers might see error V301 when trying to launch Xfinity On Demand
- fixed an issue where all six tuners would display video, but one was missing audio

The NEXT update (maybe in two weeks?) should include:
- a fix for the "green switch" problem
- support for older versions of CableCARDS from FiOS
Is there any down side to the Verizon CableCARD fix?

Would TiVo engineers still suggest getting the latest version of the CableCARD, from Verizon, over the software fix?
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Old 09-26-2013, 07:05 AM   #14
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When will the Roamio automatically reboot if there is a recording every night at 2AM?
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Old 09-26-2013, 08:07 AM   #15
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When will the Roamio automatically reboot if there is a recording every night at 2AM?
It knows your schedule and will accomodate its reboot.
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Old 09-26-2013, 08:20 AM   #16
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Is there any down side to the Verizon CableCARD fix?

Would TiVo engineers still suggest getting the latest version of the CableCARD, from Verizon, over the software fix?
I had no idea they were going to try to fix it so swapped out an '006' card for an '017. I hope this fix does not break anything, but I have the 'newest' card anyway.
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Old 09-26-2013, 08:39 AM   #17
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This update also has additional logging that should help us track down why some CableCARDS aren't supporting all six tuners.
Does this mean you'd like us to turn on 6 tuners and do the 911 777 thing when it fails again? I've duplicated all my season passes on another TiVo due to the black screen problems so not a big deal if I see the V58 failure.
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Old 09-26-2013, 08:56 AM   #18
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It knows your schedule and will accomodate its reboot.
What if there is always a recording? My Roamio Pro is very rarely not recording something.

I checked this morning and it showed a pending restart. So I did a manual reboot. Even though it was in the middle of recording four shows. But they were only news programs.
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Old 09-26-2013, 09:08 AM   #19
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Not sure if anyone keeps track of this, but here is the change in software version:

Old: 20.3.6.1-USA-6-848
New: 20.3.6.2-USA-6-848

I'm on a Roamio Plus....not sure if it's different for other models.

Also, thank you Margaret for letting us know about the update. Are those the only problems fixed? Or is there a longer detailed list? For example, the back to back recording glitch that from what I understand TiVo knows about.

-Kevin
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Old 09-26-2013, 10:02 AM   #20
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Quote:
Originally Posted by TiVoMargret View Post
TODAY'S update has fixes that include:
- fixed an issue where customers might see error V301 when trying to launch Xfinity On Demand
- fixed an issue where all six tuners would display video, but one was missing audio

The NEXT update (maybe in two weeks?) should include:
- a fix for the "green switch" problem
- support for older versions of CableCARDS from FiOS
Thanks for letting the TCF peeps know what is going on and that you guys are tackling some of these early issues so aggressively.
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Old 09-26-2013, 10:15 AM   #21
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What if there is always a recording? My Roamio Pro is very rarely not recording something.

I checked this morning and it showed a pending restart. So I did a manual reboot. Even though it was in the middle of recording four shows. But they were only news programs.
There's likely a recording gap late-late night, or at least some point in the day. Probably ignores any recording suggestions in that period.
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Old 09-26-2013, 10:54 AM   #22
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There's likely a recording gap late-late night, or at least some point in the day. Probably ignores any recording suggestions in that period.
I agree... it is highly unlikely that season pass recording is happening 7 days a week, 24 hours a day. TiVo will find a gap in the recording schedule and do a reboot.
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Old 09-26-2013, 12:27 PM   #23
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I agree... it is highly unlikely that season pass recording is happening 7 days a week, 24 hours a day. TiVo will find a gap in the recording schedule and do a reboot.
There are a few gaps but I'm usually recording several things even late at night and early in the morning. Even with six tuners I'm showing around a dozen conflicts now during each two week period. Although part of that is the New Shows SP I added.
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Old 09-26-2013, 12:44 PM   #24
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Mine rebooted around lunchtime today. It records much less during the day or atleast mine does.
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Old 09-26-2013, 01:02 PM   #25
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There are a few gaps but I'm usually recording several things even late at night and early in the morning. Even with six tuners I'm showing around a dozen conflicts now during each two week period. Although part of that is the New Shows SP I added.
I don't think your usage is what TiVo usually sees or designs for.
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Old 09-26-2013, 02:56 PM   #26
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Deleted, nothing to see here.
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Old 09-26-2013, 08:25 PM   #27
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The only thing on in the early morning here are infomercials ...
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Old 09-26-2013, 09:30 PM   #28
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Thanks for the details Margret!

Glad that the Fios cablecard issue can be fixed with software. Roamio gets better and better.
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Old 09-26-2013, 09:34 PM   #29
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What if there is always a recording? My Roamio Pro is very rarely not recording something.
I'm basing this on very old data, but I believe there's a 1-week failsafe. If there's no opening for an automatic reboot within a week it'll force it, presumably late at night.

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Old 09-27-2013, 01:07 AM   #30
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I don't think your usage is what TiVo usually sees or designs for.
Probably not.
It's after 2AM here and I see five shows being recorded right now. There were six shows being recorded until 2AM when The Night Gallery recording ended.

And I see twelve more recordings scheduled between now and 9AM.
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