if you have to call anyone at Cox regarding cablecards, don't waste a breath phoning any number besides the one found on this page:
after four hours of pointless communication with CSR's in Ohio, San Diego, Arizona, etc., I found this number by accident.
The Cox reps in all those cities told me this department, the cablecard specialist department, didn't exist.
It does, and they are the only ones who have proven to me they actually know how to activate and pair a card with a TA and a TiVo.
oh, and they all say "TiVo? Do people still use those"