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Old 08-30-2013, 10:20 PM   #1
markwill
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24 hours to activate

I rushed home with my new Tivo Mini tonight, to connect to my new Roamio Plus. The installation went fine, with just the delay for downloading stuff (update, etc). Then after that 30 minute process, I get a message saying it can't connect to the Roamio. The reason would appear to be the following, as indicated on My Account on the Tivo site:

"We're still processing your activation. Try again in 24 hours."

Really? Unlike every other online purchase these days which is immediate, Tivo wants me to wait 24 hours to verify a $6 / month fee? Tell me no....

I am outside of business hours for Tivo and I missed the Chat service by 8 minutes. While I guess and hope I can work this out tomorrow it is a pretty frustrating experience to not be able to complete the setup - all for the sake of $6.

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Old 08-31-2013, 12:06 AM   #2
Dan203
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Force a couple of calls on both the Roamio and the Mini. It'll probably pick up the connection. It doesn't actually take 24 hours, it just takes a few calls on each so that they both know they are allowed to talk to one another.
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Old 08-31-2013, 10:56 AM   #3
sbiller
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Force a couple of calls on both the Roamio and the Mini. It'll probably pick up the connection. It doesn't actually take 24 hours, it just takes a few calls on each so that they both know they are allowed to talk to one another.
Concur. It took a few calls on my Roamio after I activated online last night. Probably about 30 minutes before the Roamio picked up the activation. I was receiving a C501 error for a little while after it received the activation but that resolved itself as well.
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Old 09-01-2013, 09:46 AM   #4
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One benefit of ordering online from tivo, the mini was already activated at shipment so my xl4 knew about it already.
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Old 09-01-2013, 10:04 AM   #5
markwill
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Just following up on this, forcing a call from the Roamio resolved this (the penny dropped for how this work as soon as the suggestion as made ).

That said, I think the instructions, on-screen help and web status could have been a little more specific (rather than the "we are still processing your request - may take up to 24 hours" suggestion).

Thanks.

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Old 09-05-2013, 01:47 AM   #6
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Another thing I experienced when I setup a couple of Mini's back in April at my parents house was that I had to force the host to reboot. I activated one Mini at a time and forced at least three connections on each the host / satellite in different orders. The Mini would never recognize a host until I rebooted the host and then everything was just fine.
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Old 09-05-2013, 09:25 PM   #7
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Yes, I had to reboot the host as well - that did it.
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Old 01-29-2014, 09:30 PM   #8
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How do I "force" a call to get my Mini activated sooner than XX hours?
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Old 01-29-2014, 11:00 PM   #9
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How do I "force" a call to get my Mini activated sooner than XX hours?
Tivo Central -> Settings & Messages -> Settings -> Network -> Connect to Tivo Service now.
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Old Yesterday, 06:23 PM   #10
ToastyZ71
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No dice here yet. Activated my Mini last night at about 9:45. multiple forced connections and a few forced reboots on my Roamio plus ( and of course a few power cycles of the Mini) and no dice. Frustrating to say the least.
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Old Yesterday, 08:44 PM   #11
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No dice here yet. Activated my Mini last night at about 9:45. multiple forced connections and a few forced reboots on my Roamio plus ( and of course a few power cycles of the Mini) and no dice. Frustrating to say the least.
Official company line is that activation takes 24-72 hours, whenever someone gets antsy that it's not happened in 24, they'll come back a day later and say it's fine now.
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Old Yesterday, 09:15 PM   #12
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Official company line is that activation takes 24-72 hours, whenever someone gets antsy that it's not happened in 24, they'll come back a day later and say it's fine now.
Yeah I called Tivo this evening just to check, and they said yeah, wait the full 24 hours, but didn't mention anything about 72. I'll try and be patient

That being said... it seems completely nuts that it takes that long for the system to update. It shouldn't be that hard for them to even manually add the MAK of the host Tivo to the Mini.
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Old Today, 01:49 AM   #13
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Given the devices discover each other on the local network using Bonjour or Beacon or whatever, you'd think it would be pretty simple for the software to just trigger a call when a new device shows up on the network.

Although, I think that is only half the issue - I got the impression from my long activation ordeal that there's also some processing delay on the server side.
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Old Today, 05:50 AM   #14
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AFAICT. the problem is that not only does the Mini have know the TSN of the Roamio, the Roamio has to know the TSN of any Mini that is allowed to connect to it. For what ever reason (distributed servers, or pre-packaged info), when the Roamio calls, it doesn't get a completely up-to-date list of machines on the account. It can take several hours before that info is available to the Roamio. And then the Roamio has to make its daily call after that to actually get the info.
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Old Today, 07:29 AM   #15
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One advantage of buying both my minis from Tivo. They were reactivated and ready to go by the time they got here.
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