Long story short, I wanted to find an alternative to satellite tv. I installed an antenna and was able to get beautiful hdtv, but needed a way to record and do all the things vcr's used to do. Research told me Tivo Premier was the ticket. I ordered one thru their "refurbished" offer.
I got it in early April, set it up and it worked as advertised. We did not use it all the time, as I was trying to convert my wife to the new system. The first of June my wife was home sick and wanted to watch an old movie on Netflix.
What she got was "no service". Our internet connection was no more. As we have wifi, several computers and other devices that were working fine, I called tech support. They advised me that since I was using a non-TIVO wifi receiver with my box, they offered no support.
I bought a TIVO wifi device, hooked it to a laptop to set it up which took only seconds, because it would not set up at the TIVO box, then moved it to the TIVO box. NO INTERNET CONNECTION.
I spent literally hours on the phone and in chat with customer service and tech support trying and retrying a connection. Mind you, this was about 60 days after I bought the thing and I was told there was a 30 day warranty and a 60 day warranty by different reps.
I was advised they would not replace the machine, they could not say for sure that it did not operate. What am I supposed to do with a device that does not work and ,according to their website, has a 90 DAY WARRANTY?
I canceled my service.
The guaranty that TIVO does honor is that you will pay for the contract,working or not, if you cancel early. They are sending us to collection for $210 on a device that failed after no more than 60 days.