Originally Posted by jdp
Was running Desktop Plus 2.8.3 on Windows 7. Hard drive failure. The only place I had the program files stored was the failed hard drive. I can find my key in my account but don't have the download files. Chat with TiVo online indicates that I have to buy a new copy for $16.99. Principle of the thing is just wrong. Any ideas on how to get the program files that I can activate with my paid key?
I purchased a license as soon as you could purchases a license (for Pro). However, that was before they emailed the key, as well as before it went into their computer system which would allow them to the see you bought a key, as well as you being able to see it from your own TiVo account.
As you may have guessed, I lost the printout of the key, and the computer it was installed on, where I could've re-obtained the key, suffered a fatal hard drive self-destruct.
Due to this, they forced me to purchases a new key (license).
Now, I have an email, with my key, and I can get it through the TiVo website, when logged in.
I was supposed to get accredit back for the new license key purchase, but am still waiting for it to post to my debit card.
EDIT/ADD: I received the credit back, after a few days.
END of EDIT.
This was my ONLY option, according to the multiple CSRs I spoke with, chatted with, and emailed between.