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Old 05-17-2013, 03:59 PM   #1
MPSAN
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XL4 does not show Diagnostic info.

We have seen the issue where the Series 3 Diagnostic screen can provide NO info, but hangs to a point of needing to pull the plug. However, I would have thought that the Premiere 4 and XL4 that I just got would not have that issue.

Well, the P4 is OK for now, but I just tried this on my XL4 and I get NO DATA. The Diagnostic screen does come up, but has no data. It has worked before. The one thing I do notice is that I can hit the left arrow and it comes back without pulling the plug, but I wonder if anyone else has seen this.

OH, this XL4 has not gotten the just released software yet, only my P4 has it
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Old 05-17-2013, 07:08 PM   #2
Bierboy
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What "diagnostic screen" are you referring to? CableCARD?
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Old 05-17-2013, 08:39 PM   #3
MPSAN
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What "diagnostic screen" are you referring to? CableCARD?

No, it is in account and system information - dvr diagnostics
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Old 05-18-2013, 07:09 AM   #4
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No, it is in account and system information - dvr diagnostics
Ah....OK. I just checked my XL4 and it comes up fine.
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Old 05-18-2013, 01:13 PM   #5
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I have seen this happen once on one of my ELites. I rebooted it and it came back fine. Otherwise there were no issues. I wouldn't have bothered rebooting it, but I wanted to see some info about H.264 channels on the diagnostic screen. But I have only run across this once so far.
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Old 05-18-2013, 02:43 PM   #6
MPSAN
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Ah....OK. I just checked my XL4 and it comes up fine.
Yes, mine did too...several times, but I just tried it yesterday and it was blank. I still have the older s/w. I like using this to see when the last reboot was (time since OOB) and look at the 4 tuners for signal strength and how many errors there were.
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Old 05-18-2013, 02:45 PM   #7
MPSAN
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I have seen this happen once on one of my ELites. I rebooted it and it came back fine. Otherwise there were no issues. I wouldn't have bothered rebooting it, but I wanted to see some info about H.264 channels on the diagnostic screen. But I have only run across this once so far.
OK, at least we do not have to pull the plug like on the series 3. I may just wait for the s/w update and it will reboot itself. Funny, my P4 got the update right away but so far the XL4 did not (did not check it today).
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