Originally Posted by rpk113
I have 2X TivoHD's and 1 X Premiere (dual-tuner). I have a yearly deal on the premiere and one of the Tivo HD's. I keep calling to upgrade the yearly TiVoHD to a 4-tuner and they have no deals for me. Not even that, if I want to change out my hardware they want me to cancel my yearly tivohd and purchase a new premiere and new service. I thought phone company upgrades were hard.. Why does TiVO make it so hard for me to give them more $$? I want to keep my service, I want to pay for a new box. But you make it so hard...
When my HD died awhile back, I went looking for a replacement and decided that it would make most sense to buy a Premiere (dual-tuner). The advertised price required a new service agreement at the higher rate, BUT if I purchased one for the "full price" of $199.99, they would issue me a "Service Transfer Letter" which allowed me to keep my old service plan at $129.00 per year.
It didn't take any high-level math to figure out that the higher price would be paid for in the difference in one year's service agreement.
I wish I could tell you how that came to be, but it transpired over the phone just under a year ago. Ask the CS or sales person for a "Service Transfer Letter." Good luck!