So I have exhausted all of my options and tried tons of suggested solutions from TiVo and Verizon Tech Support and Forums with no luck, so I have decided to post my issue in hopes that someone can assist.
I have a TiVo Premiere Elite XL4 with Verizon Fios. As many other posts have reported, I have lost my HBO channels due to the recent copyright protection put into place. The TiVo displays an activation message anytime I tune to HBO. I understand that my cablecard is activated but not properly paired to my TiVo. The TiVo cable card screens show the following:
Con - Yes. EBCP - Yes. Auth - S. Val - ?. I have also confirmed that the cablecard is receiving messages from Verizon. My signal strength is in the mid 90's. No matter what is done I can't get that Val to change from ? To V.
Here is what I have already tried to fix the problem (not listed in any order):
Rebooted the TiVo several times by manually pulling power and also by using the restart option.
I have had the TiVo make several connections to the TiVo service. I am running the latest Fall software.
Reseated the cablecard numerous times.
I have replaced the cablecard twice, on my third. They all looked brand new. They all are Motorola M-Stream.
I have upgraded the TiVo from Series 3 to Premiere XL4.
I have performed the guided setup again.
Verizon has hit the cablecards numerous times.
Verizon has tried the cablecard swap and refresh commands numerous times.
Verizon has completely removed my cablecard and reactivated and repaired it.
Verizon placed an order to cancel my TV Service and reactivated it and the cablecard.
Verizon technicians have read back to me my Host ID and Data ID numerous times to verify it is correct.
I have tried to reactivated / repair the card several times through the automated system, website, and Verizon software. All report that activation has been (re)sent.
I have rebooted the Verizon ONT and modem / router.
I have probably spoken with 8 different technicians at Verizon so far.
If anybody has any other suggestions I would really appreciate them. I love my TiVo and my fios. I have had TiVos since Series 1 and can't imagine TV without them!!