TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > DirecTV TiVo Powered PVRs & Receivers
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 11-13-2012, 07:37 PM   #61
cutt
lurker
 
Join Date: May 2004
Location: Boca Raton, FL
Posts: 24
add me to the list; HR-250 rebooting twice a day since saturday night. just took a hit around 8:25 edt
cutt is offline   Reply With Quote
Old 11-13-2012, 08:05 PM   #62
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
Quote:
Originally Posted by RedmondSteve View Post
Additional data point is that my two units are rebooting at the exact same time. Seems to support the theory that some data being downloaded is crashing the system.

My units rebooted at approx 15:20 PST today.
Mine also rebooted at 3:20pm PST (I'm assuming your 15:20 is pm which 15:00 would be) which I knew because only 20-min was in the buffer at 3:40pm when I turned the TV on. Mine has rebooted at least 3-4 times per day for over 2-weeks now and maybe longer since I have a recording on 10/21 that was cut off and resumed with an entirely different broadcast (same channel).
However, my other TiVo does not reboot at the same time so I have to make sure the program I am enjoying is on one tuner of the 2nd unit so I can continue viewing while the primary finishes the reboot...

I'm so sick of this that I emailed DTV asking for a month's payment credit or a free year of Protection Plan. I got this back:

"Thank you for writing. I apologize for the frustration and inconvenience this technical problem on your TiVo receiver may have caused you and I understand your request for credit to be applied on your DIRECTV billing.

We intend to work with you in order to come up with the best resolution for the problem at hand. As such, I have forwarded your email to the Resolution Team for further review and special handling. A specialist will respond as soon as one becomes available (likely within 24 hours).

Thank you again for writing. We appreciate your patience and understanding.

Sincerely,

Rxxxxx. - 199xxxxxx
DIRECTV Customer Service"
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)

Last edited by newswatcher : 11-13-2012 at 08:11 PM.
newswatcher is offline   Reply With Quote
Old 11-13-2012, 08:32 PM   #63
satpro
Registered User
 
Join Date: Jan 2004
Posts: 60
newswatcher, look out for the message I just sent you.
satpro is offline   Reply With Quote
Old 11-13-2012, 09:43 PM   #64
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
Quote:
Originally Posted by satpro View Post
newswatcher, look out for the message I just sent you.
Got it, check your PM.
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)
newswatcher is offline   Reply With Quote
Old 11-13-2012, 09:51 PM   #65
tobyjug
Registered User
 
Join Date: Apr 2003
Posts: 11
Add me to the list, both my series 1 Sony SAT-T60's have been rebooting for the past week.

Tobyjug
tobyjug is offline   Reply With Quote
Old 11-13-2012, 09:55 PM   #66
dbh123
Registered User
 
Join Date: Nov 2012
Posts: 2
Thanks!

Thanks to everyone for looking into this. Seems fairly clear at this point that it's direct tv's problem. Hopefully they can get it fixed soon - a dvr that resets several times a day isn't very useful.

Maybe it is time to look elsewhere? It would be nice to have a TiVo that direct tv haven't crippled by design.

Darren
dbh123 is offline   Reply With Quote
Old 11-13-2012, 10:12 PM   #67
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
Quote:
Originally Posted by dbh123 View Post
Thanks to everyone for looking into this. Seems fairly clear at this point that it's direct tv's problem. Hopefully they can get it fixed soon - a dvr that resets several times a day isn't very useful.

Maybe it is time to look elsewhere? It would be nice to have a TiVo that direct tv haven't crippled by design.

Darren
Speaking of crippled...

Code:
http://burnedbydirectv.blogspot.com/2011/12/hands-on-with-new-thr22-directv-tivo-hd.htm

__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)
newswatcher is offline   Reply With Quote
Old 11-13-2012, 11:52 PM   #68
imaref
Registered User
 
Join Date: Nov 2005
Posts: 43
12:50AM and another reboot. Joy.
imaref is offline   Reply With Quote
Old 11-14-2012, 12:25 AM   #69
Vodo
Registered User
 
Join Date: Nov 2010
Posts: 10
Same problem in Florida with two HR10's. Tech support was useless. Told me to reformat the hard drives. No thank you.

Something similar happened around the time change a couple of years ago. DTV said it was a Tivo problem back then.
Vodo is offline   Reply With Quote
Old 11-14-2012, 10:00 AM   #70
Booman70
Registered User
 
Join Date: Oct 2006
Posts: 22
I have four units three running 6.4 and one running 6.2 they are randomly rebooting DTV sucks when there is a problem they create
__________________
2-Hughes SD-DVR40 W/160gb
SD-DVR40 W/120gb
HDVR2 W/120gb
Booman70 is offline   Reply With Quote
Old 11-14-2012, 10:00 AM   #71
dwellar
Registered User
 
Join Date: Apr 2006
Posts: 22
I have three different "brand" series 2 directv tivos. All are rebooting midday. All are on 6.4a software.
__________________
- dwellar
dwellar is offline   Reply With Quote
Old 11-14-2012, 10:20 AM   #72
bstrohl
Registered User
 
Join Date: Aug 2004
Location: NJ
Posts: 17
Yesterday, only one unit rebooted at 4:29pm EST but then both rebooted at 8:44pm EST (while I was trying to watch NCIS).

I'm not sure of all of my reboot times. I only know the ones that happen while I'm watching or recording something. I know the units have rebooted at other times because I get the dancing TiVo guy back. Other than constantly recording stuff, is there a way to know when it happens?


Also, please call or email DirecTV to complain. The more who complain, the more likely this will be fixed.

Last edited by bstrohl : 11-14-2012 at 10:48 AM.
bstrohl is offline   Reply With Quote
Old 11-14-2012, 11:07 AM   #73
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
Quote:
Originally Posted by bstrohl View Post
Yesterday, only one unit rebooted at 4:29pm EST but then both rebooted at 8:44pm EST (while I was trying to watch NCIS).

I'm not sure of all of my reboot times. I only know the ones that happen while I'm watching or recording something. I know the units have rebooted at other times because I get the dancing TiVo guy back. Other than constantly recording stuff, is there a way to know when it happens?


Also, please call or email DirecTV to complain. The more who complain, the more likely this will be fixed.
I agree, the more that complain or threaten to cancel might result in faster action. I firmly believe that this is a purposed failure to get TiVo lovers off those older units so they have to upgrade and sell newer units and make more money by these forced upgrades. Also, I believe they have purposely done this during the holiday season to create more urgency to upgrade and make that money... IMHO
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)
newswatcher is offline   Reply With Quote
Old 11-14-2012, 11:12 AM   #74
imaref
Registered User
 
Join Date: Nov 2005
Posts: 43
Another reboot today so I called Directv. The rep could not find record of any such problem. He said he would note the problem on my account as their software picks up and aggregates such problems and when there have been enough complaints it gets forwarded to the engineering team. For those that haven't called yet, I suggest that you do and make sure the details of the problem are noted on your account by the rep.
imaref is offline   Reply With Quote
Old 11-14-2012, 12:19 PM   #75
the_bhagwan
Registered User
 
Join Date: Oct 2010
Posts: 3
happining to my Hughes unit again, same as 2010/2011.

13 pages and 363 posts about this then:
tivocommunity.com/tivo-vb/showthread.php?t=458245

'

Last edited by the_bhagwan : 11-14-2012 at 12:26 PM.
the_bhagwan is offline   Reply With Quote
Old 11-14-2012, 01:07 PM   #76
kamryn
Registered User
 
Join Date: Nov 2012
Posts: 2
Random reboots here too!

My Philips DSR704 has been randomly rebooting over the last week and I initially thought it was a hard drive about to die. I called Weaknees and he explained they have received numerous calls about this. Further stated it sounded like a software issue through Directv and that a patch was probably needed. Apparently it has been so widespread so quickly that when I began with "my dvr keeps randomly rebooting" he cut me off mid-sentence and asked if it was a Directv TiVo dvr and I said yes. He then informed me of their experiences over the last week. He said as much as he would like to sell me a new hard drive, he was sure that was not the problem. He told me to contact Directv with the complaint so they would have an increased number of people complaining about the problem, thus making it a higher priority to their command center. I did call Directv a couple of hours ago and got the complete runaround, they've never heard of it, I was the only one in America experiencing the problem, let's run through some simple diagnostics, blah blah blah. In the end she told me I simply needed to wipe my hard drive and hope it repaired itself (reset it). I told her I was not willing to do that at this point. She also said I could upgrade to a Directv dvr and she would be happy to see what packages were available for me. I told her thankyouverymuch and I would call back in later. I will wait this out and tolerate it until the Directv tech folks decide they're sick of hearing about it and send a patch. I will switch to a bundle with my local internet/tv/phone company before I get another directv dvr at this point, simply for principle.
kamryn is offline   Reply With Quote
Old 11-14-2012, 01:42 PM   #77
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
I just filed a complaint with the Better Business Bureau. You might also...

www.bbb.org

I also file a complaint with the FTC:

www.ftc.gov
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)

Last edited by newswatcher : 11-14-2012 at 02:31 PM.
newswatcher is offline   Reply With Quote
Old 11-14-2012, 02:07 PM   #78
kamryn
Registered User
 
Join Date: Nov 2012
Posts: 2
filed BBB complaint

Just filed a BBB complaint as well. It only took about 5 minutes and was very user-friendly. I did choose the headquarters as location and the nature was "product". Might not have done it properly with wording, but it will get the point across


DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
Phone: (800) 531-5000
kamryn is offline   Reply With Quote
Old 11-14-2012, 02:57 PM   #79
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
Quote:
Originally Posted by kamryn View Post
Just filed a BBB complaint as well. It only took about 5 minutes and was very user-friendly. I did choose the headquarters as location and the nature was "product". Might not have done it properly with wording, but it will get the point across


DirecTV, Inc.
2230 East Imperial Highway
El Segundo, CA 90245
Phone: (800) 531-5000
You used the correct address. I used the Greenwood, CO address on Google, but same phone number. Good for you!!! Hope more respond. File with FTC as well, takes a bit longer but I'm off work today. Thanks!
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)
newswatcher is offline   Reply With Quote
Old 11-14-2012, 03:58 PM   #80
newswatcher
Registered User
 
newswatcher's Avatar
 
Join Date: Apr 2004
Location: Modesto, CA
Posts: 381
OK. New development. My escalation of complaint about service was responded to by a Justin at DTV. He said that "the issue with the reboots was a software issue for sure and that we are working on it to resolve ASAP." He offered me a free 12-month Protection Plan ($72) and 6-months free DVR service ($8.00/month, $48 value) for my problems. I accepted but said that if the software issue is not resolved that I would want two of the new TiVo DVRs (not the Directv DVRs R-22's) for free. He couldn't promise that but I can be persuasive and vehement so we'll see what happens both with the software fix and if that fails a big price break on the newer DTV TiVos. We'll see. I'd prefer to keep my SD-DVR80 and DVR40's since I really have no need for HD at this time.

So, in a nutshell, I told him about all the blogs (DTV's Technical forum, tivocommunity, dbstalk) and all the complaints, that they are going to lose people and/or have people "reset" their machines for no reason since it's a software problem and the tech people at DTV are denying that. Hope this helps. All we can do is complain, complain and complain again: it's sort of like pushing a mule down the road at this point. FYI.
__________________
Me and Jerry. Oh, those were the days...

Hughes SD-DVR40 v6.4a (1TB Upgrade) living room)
Hughes SD-DVR40 v6.4a (bedroom)
newswatcher is offline   Reply With Quote
Old 11-14-2012, 09:04 PM   #81
LCWELL
Registered User
 
Join Date: Nov 2012
Posts: 1
Rebooting

I want to thank everyone who posted concerning this problem. I was about to change my hard drive but decided to check this forum just in case.
My problem has been similar to all the previous posts but DirecTv also denied ever hearing of the problem as of last night I referred the technician to this site and to his credit forwarded the url and my complaint to engineering.
Thank you all.
LCWELL is offline   Reply With Quote
Old 11-14-2012, 09:58 PM   #82
wooh
Registered User
 
Join Date: Feb 2006
Posts: 218
They're now telling me it's NOT a known issue. But she is escalating it. She asked if I wanted to escalate it. Like I'm going to say, "No, I enjoy missing 8 minutes of every single tv show that I record, especially when it's at the end of the show!"
wooh is offline   Reply With Quote
Old 11-14-2012, 09:59 PM   #83
wooh
Registered User
 
Join Date: Feb 2006
Posts: 218
Quote:
Originally Posted by LCWELL View Post
I want to thank everyone who posted concerning this problem. I was about to change my hard drive but decided to check this forum just in case.
I was about to give in and get new receivers. Glad I checked first. Last thing I would want to do is reward DTv for jacking up my service by giving them more money.
wooh is offline   Reply With Quote
Old 11-14-2012, 10:02 PM   #84
SouthTivo
Registered User
 
Join Date: Jan 2004
Location: The South
Posts: 30
Add me to the list. SDDVR40 and an R10 both rebooting at 55 past the hour.

For the SDDVR40, I did a full Spinrite check on the drive and found no issues, but cloned it to a brand-new drive anyway just in case. Also replaced the power supply. None of this had made any difference at all.

I did not know it wasn't just me until tonight. Didn't know my R10 was also affected until tonight. The other R10 and the HR10-250 are mothballed.

Is this some kind of ploy to get rid of the Series 2 users? They keep pushing me to take the new DirecTivo, not understanding that I like to OWN my equipment and I don't want a contract and I don't want an installer in my house. So it's just not going to happen.
__________________
After 12 years, left DirecTV for Dish Hopper W/Sling and Joey in 2013.
Former DirecTivo equipment:
SDDVR-40 @ 884+hrs
R10 at 300hrs
R10 at 500hrs
HR10-250 at 300hrs

Last edited by SouthTivo : 11-14-2012 at 10:03 PM. Reason: added note about HR10-250
SouthTivo is offline   Reply With Quote
Old 11-14-2012, 10:29 PM   #85
stevel
Dumb Blond
 
stevel's Avatar
 
Join Date: Aug 2000
Location: Nashua, NH
Posts: 24,631
TC CLUB MEMBER
This is not a deliberate ploy to irritate you - but it does seem that they have been making changes that they don't realize cause problems for older TiVo owners.
__________________
Steve
stevel is offline   Reply With Quote
Old 11-14-2012, 10:36 PM   #86
imaref
Registered User
 
Join Date: Nov 2005
Posts: 43
So my Directivo rebooted at 10:55PM. Missed the last 5 minutes of American Horror Story. Luckily FX plays it a few more times overnight!
imaref is offline   Reply With Quote
Old 11-14-2012, 10:43 PM   #87
Lucymort
Registered User
 
Join Date: Nov 2012
Posts: 39
I have been having the same issue since last Thursday night. I am really happy I found this thread, because I was getting ready to reset everything, and we all know how much fun that is. I hope they get this taken care of soon, but I figure it's not high priority for Directv at all. Amazing.
Lucymort is offline   Reply With Quote
Old 11-14-2012, 10:55 PM   #88
Ropajohn
Registered User
 
Join Date: Feb 2007
Posts: 2
I have four SD Directivos that all rebooted at the same time tonight - 7:59pm. I have one other SD Directivo that did not reboot at all. Then, at 9:48 one of the Directivos that had rebooted earlier rebooted again. I called DirecTV and they said the units have/are downloading a new program and they have to reboot for the program to become active. I asked why do it during prime time and he had no answer other than they must have needed to do it right away.
Ropajohn is offline   Reply With Quote
Old 11-14-2012, 10:55 PM   #89
satpro
Registered User
 
Join Date: Jan 2004
Posts: 60
11:55pm reboot
satpro is offline   Reply With Quote
Old 11-15-2012, 02:05 AM   #90
nuthkavi
Registered User
 
Join Date: Nov 2012
Location: California
Posts: 6
In addition to reboots, I'm also seeing partial recordings -- recordings that end early, but not because of reboots. I actually started seeing partial recordings before the reboots started, and wrote them off as an anomaly; but they're more frequent now, and I wonder whether they're related.
nuthkavi is offline   Reply With Quote
Reply
Forum Jump




Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 09:45 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |