Hi everyone! I've been a TIVO member for 4 years now with a TIVO HD. I just moved to an area that is serviced by Insight.
I was quoted a $65 bundle for internet and cable and this package included the $7 standard set top box in the pricing. I told them that I would be electing to use my own paid for equipment and would need an M-card. The woman told me I'd be charged an additional $1.99 for using an M-card.
From what I understand of the rules and what I have received with Comcast is that the company is allowed to charge me to rent an M-card, but if the package I am paying for includes the price of the set top box, and I elect to not take their equipment, I am to receive a discount that is no less than the price of renting a cable card.
I talked to multiple upper managements but they wouldnt hear it. It was clear nobody in the office had any idea about the regulations or billing of a cablecard. They kept telling me that the discount I kept referring to (from the FCC rules) was included since I was receiving the current promotional price that all customers are being offered for bundled service. So I was already receiving a discount...
So my options were to set up 1 TV with a M-card and elect to not receive the free set top box for 66.99 or set up 2 TVs (1 with a M-card and 1 with the set top box) for 66.99. Aka the same price. How is that right!?
This was an over 40 minute phone conversation with no resolution. They are the only service provider in the area so I chose to set up two tvs even though I currently only have 1 TV. They've made it so I have no option!
Im writing a complaint to the FCC. But I wanted to make sure that I understand my rights and the regulations correctly.
In the past I've received my cable card at no additional cost because my package already included a set top box and even at that Comcast gave me a monthly discount for using my own equipment. I know Comcast wasnt giving me discounts for fun!
It may be a small amount to rent the cablecard, but it is the fact of the matter that there are rules and regulations that they don't even know of or wont adhere to.
Let me know your thoughts. Thanks!