I purchased 3 new Tivo Premieres this week. The first one I installed and activated on this past Saturday, Aug-11. It is named “New Living Room”. The second Tivo was installed and activated yesterday, Aug-14. It is named “New Kitchen”. The third Tivo was installed and activated yesterday, Aug-14, also. It is named “New Bonus Room”.
I am having problems with the Multi Room Viewing.
I have verified all Media Access Keys are the same.
I have verified Video Shared was enabled under the preferences.
New Bonus Room Tivo can see New Living Room Tivo, but not New Kitchen. i.e. New Kitchen Tivo does not appear in the list of recordings and other MRV Tivos. New Bonus Room can transfer and stream recordings from New Living Room.
New Living Room Tivo can see New Bonus Room Tivo, but can’t see New Kitchen. I haven’t tried transferring or streaming a recording from New Bonus Room because there aren’t any recorded shows on it yet.
New Kitchen Tivo can see the other two Tivos and browse their recordings. It can transfer non-copy protected recordings from New Living Room Tivo. It can’t/won’t stream copy protected recordings though. If a copy protected recording is selected, the only option it shows is Delete.
I suspect the status/preferences/name of the New Kitchen Tivo are not being picked up by the other two Tivos. When I was activating the New Kitchen Tivo from the Tivo website yesterday, the process did not complete normally. After I entered the CC/payment info and submitted the page, it did not return. The browser timed out. When I went back to the “My Account” page, the Tivo did not have a Tivo name it. Instead, it was listed as “N/A”. I changed to “New Kitchen” and saved.
I have tried everything.
Forced connections from all Tivos to Tivo service so many times that network cables are smoking.
Rebooted everything, multiple times.
I un-selected Video Sharing, forced connections. Re-selected Video Sharing and forced connections from all Tivos.
Change the name and forced connections multiple times from all Tivos.
Repeated Guided Setup.
Contacted Tivo Chat support twice, but was only told to wait 2-3 days.
Contact Support via phone. Said everything look ok on their side. Suggested unplugging network, re-booting.
I’ve tried everything except wait. Not sure waiting is the answer. I’ve forced connections to Tivo service from all Tivos multiple times.
Is Tivo Support monitoring these threads? Got anything else?
Is it worth doing a delete and clear?
Got escalated to L2. Hoping for quick fix.