"Unable to Connect to Netflix"
I have a Premiere. Since Friday, I haven't been able to connect to Netflix. The red Netflix page shows briefly, and then an error message appears saying that it's unable to connect to Netflix, to try again, or to go to Netflix's website for help.
It had worked for years, and nothing about my internet service or home network has changed. I can watch YouTube and Hulu videos on TiVo, but not Netlix. Also, the Netflix service is working at home on other devices. Just not on TiVo.
I spoke three times with Netflix yesterday, troubleshooting. I did the same with TiVo today, calling three times and going through every conceivable troubleshooting option that they could think of. Hot reboots, cold reboots, changing settings, checking my network, trying to de-authorize the TiVo, connecting the TiVo directly to my modem (thus, bypassing any router), and more. One rep. actually suggested that I try using the TiVo from a different location, meaning I either have to move or ask a friend if I can install and watch my Netflix account via my TiVo from their home. I didn't try that.
As of today, the status is that someone from TiVo will be calling me within the next 72 hours. So apparently I must stay home from work for the next three days and wait for them to call.
Any user experience on this issue would be appreciated. Everything that both TiVo and Netflix suggested has not worked.
Any user experience on this issue would be appreciated.
Last edited by fitzspecial : 08-12-2012 at 09:11 PM.
Reason: more details added