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Old 08-08-2012, 05:28 PM   #1
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Join Date: Oct 2007
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Extended warranty and failing remote

I've got a Tivo w/ a failing remote (confirmed by testing with the remote from another Tivo). The unit is under an extended warranty. Called Tivo to ask for a replacement remote and they told me remotes aren't covered by the extended warranty since they're an "accessory." Am I being BS'd?

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Old 08-09-2012, 02:10 AM   #2
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That's bad. I have heard several such instances before where companies claim that they offer warranties and extended warranties and in the end you find that most of your queries are not covered under warranty. The question is "does the remote come from somewhere else"? If the remote too is from the company then why is there no warranty for it?

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Old 08-09-2012, 06:28 AM   #3
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Even if the remote was covered under the extended warranty, then you would be using that warranty for a $20 remote. The extended warranty is a use once and done warranty, so then the actual TiVo would be no longer covered. Is that what you would like?

Bolt, Roamio Pro, XL4, Premiere 2TB-WD20EURS, & Minis w/ Cisco SDV TA, FW F.2001, Cisco CC FW PKEY1.5.3_F.p.1301

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