Here is what I have:
- TiVo Premiere - Motorola M Card, Motorola Tuning Adapter: missing channels, pixelated picture on HD channels
- Tivo HD - Motorola M Card, Motorola Tuning Adapter: missing all digital channels
- TiVo HD XL - Motorola M Card, Motorola Tuning Adapter: Missing several HD channels (although I had them a week ago)
I have Charter Cable in Knoxville, TN and have had them out at least four times trying to resolve these painful issues. I always get the shrugged-shoulders look followed by "I don't have a lot of experience with TiVo boxes ..." followed by "everything looks fine on Charter's end, it must be your Tivo".
I am to the point of dropping cable & TiVo, and had an installation appointment for DirecTV, but didn't have a clear line of site, so satellite is not an option.
What answer do I give for when I'm stuck in the middle of "it's not us, it's them."