|
|
07-29-2012, 06:35 PM
|
#1
|
|
Registered User
Join Date: Nov 2006
Location: Cleveland, Ohio
Posts: 28
|
TIVO Website - Billing History
I'm trying to access my billing history on TIVO's website but when I click on that link, a blank page is returned - completely empty except for a title which states BILLING HISTORY. When I contacted TIVO about this they told me it was either a problem with my computer or browser. I tried accessing the page on 3 different pcs, using 2 different browsers (Firefox & IE), as well as an Android device and all of them respond the same - nothing is returned on the page. TIVO insists it's my error - anyone have success getting this page?
|
|
|
|
07-29-2012, 06:50 PM
|
#2
|
|
Uncontrolled Force
Join Date: Jul 2002
Location: boston'ish
Posts: 6,092
|
Also blank here..
it's clearly them.
The Order History item one step below does work
__________________
"There is a distinct difference between having an open mind and having a hole in your head from which your brain leaks out."
|
|
|
|
07-29-2012, 07:02 PM
|
#3
|
|
Registered User
Join Date: Oct 2011
Posts: 501
|
Don't know if it's because I only have lifetime on acct I get---Sorry, you are not the billing contact for this DVR, so you cannot view billing history for this DVR.
|
|
|
|
|
07-30-2012, 12:29 AM
|
#4
|
|
TiVoholic by the bay
Join Date: Apr 2000
Location: SF Bay Area
Posts: 3,673
|
Just tried it and it works fine for me. It can take a minute to build the list.
__________________
S1 (Recycle heaven)
Series 2 (PLS)
TiVo HD 1Tb (OTA, PLS)
Do the 3 R's to be GREEN, Reuse/Recycle/Recharge and RECHARGE the earth!!
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!
|
|
|
|
|
07-30-2012, 09:29 AM
|
#5
|
|
Registered User
Join Date: May 2004
Location: Atlanta, GA
Posts: 1,587
|
Works fine after the DVR is selected.
When I select a unit, it displays the history.
__________________
Tivo HD Lifetime 1TB int, 1TB ext
Tivo 540040 400 GB Lifetime
Tivo S2DT 750 GB msd
Toshiba sdh400 r.i.p.
|
|
|
|
|
07-30-2012, 05:14 PM
|
#6
|
|
Registered User
Join Date: Jan 2005
Location: CT
Posts: 4,431
|
Quote:
Originally Posted by cannonz
Don't know if it's because I only have lifetime on acct I get---Sorry, you are not the billing contact for this DVR, so you cannot view billing history for this DVR.
|
If you got your TiVo from another TiVo account that did pay TiVo for the service, than that is the response you would get.
__________________
Les Daniels
_____________________________________________
3-TP-4s 2Tb upgraded and 1 Mini, Also 1 not used Humax Series 2 with a DVD burner
Last edited by lessd : 07-31-2012 at 01:42 PM.
|
|
|
|
|
07-31-2012, 12:12 AM
|
#7
|
|
Registered User
Join Date: Jul 2012
Posts: 15
|
I just knew that billing history could be viewed in Tivo website. I got to know how this is done and tried it myself. It worked well for me. I guess your problem could be because of an Internet issue. Did you try it in other IP addresses?
|
|
|
|
|
08-08-2012, 08:37 PM
|
#8
|
|
Registered User
Join Date: Nov 2006
Location: Cleveland, Ohio
Posts: 28
|
Quote:
Originally Posted by dwit
Works fine after the DVR is selected.
When I select a unit, it displays the history.
|
On what screen are you seeing a DVR unit to select? All I see is a BILLING HISTORY listing to select on a side menu.
|
|
|
|
|
08-08-2012, 08:48 PM
|
#9
|
|
TiVoholic by the bay
Join Date: Apr 2000
Location: SF Bay Area
Posts: 3,673
|
This is what I get on the Billing History screen, AFTER I clicked on the "Billing History" from the left side menu.
__________________
S1 (Recycle heaven)
Series 2 (PLS)
TiVo HD 1Tb (OTA, PLS)
Do the 3 R's to be GREEN, Reuse/Recycle/Recharge and RECHARGE the earth!!
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!
|
|
|
|
|
08-08-2012, 09:53 PM
|
#10
|
|
Uncontrolled Force
Join Date: Jul 2002
Location: boston'ish
Posts: 6,092
|
Quote:
Originally Posted by ThAbtO
This is what I get on the Billing History screen, AFTER I clicked on the "Billing History" from the left side menu.
|
Not at all what I get
__________________
"There is a distinct difference between having an open mind and having a hole in your head from which your brain leaks out."
|
|
|
|
|
08-08-2012, 09:55 PM
|
#11
|
|
TiVoholic by the bay
Join Date: Apr 2000
Location: SF Bay Area
Posts: 3,673
|
Quote:
Originally Posted by dianebrat
Not at all what I get
|
Do you have cookies enabled on your browser?
__________________
S1 (Recycle heaven)
Series 2 (PLS)
TiVo HD 1Tb (OTA, PLS)
Do the 3 R's to be GREEN, Reuse/Recycle/Recharge and RECHARGE the earth!!
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!
|
|
|
|
|
08-09-2012, 05:12 AM
|
#12
|
|
Registered User
Join Date: Nov 2006
Location: Cleveland, Ohio
Posts: 28
|
Quote:
Originally Posted by dianebrat
Not at all what I get
|
That's exactly what I see - no DVR to select - and I DO have cookies enabled. In fact - looking at the list of cookies for TIVO.COM, there are a number of them listed.
|
|
|
|
|
08-09-2012, 06:08 AM
|
#13
|
|
Uncontrolled Force
Join Date: Jul 2002
Location: boston'ish
Posts: 6,092
|
Quote:
Originally Posted by ThAbtO
Do you have cookies enabled on your browser?
|
yup indeed I do, and I checked in IE and got the same result, my IE runs clean with no plug ins.
__________________
"There is a distinct difference between having an open mind and having a hole in your head from which your brain leaks out."
|
|
|
|
|
08-09-2012, 06:15 AM
|
#14
|
|
TiVoholic by the bay
Join Date: Apr 2000
Location: SF Bay Area
Posts: 3,673
|
What about Java?
__________________
S1 (Recycle heaven)
Series 2 (PLS)
TiVo HD 1Tb (OTA, PLS)
Do the 3 R's to be GREEN, Reuse/Recycle/Recharge and RECHARGE the earth!!
The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!
|
|
|
|
|
08-09-2012, 09:13 AM
|
#15
|
|
Hot in West Texas
Join Date: Dec 2010
Location: San Angelo, TX
Posts: 1,671
|
I found that the billing history won't let me see info if the box was originally bought by someone else.
__________________
"I'm just one story in a two story town." Bon Jovi
|
|
|
|
|
08-09-2012, 11:57 AM
|
#16
|
|
Registered User
Join Date: May 2006
Location: Omaha,NE
Posts: 904
|
Quote:
Originally Posted by lillevig
I found that the billing history won't let me see info if the box was originally bought by someone else.
|
is the box now in your name on your account?
|
|
|
|
|
08-09-2012, 03:34 PM
|
#17
|
|
Registered User
Join Date: Nov 2003
Location: Laguna Beach, CA
Posts: 178
|
I am having the same exact problems; I've tried 4 different browsers, still blank.
|
|
|
|
|
08-09-2012, 07:48 PM
|
#18
|
|
Registered User
Join Date: Nov 2006
Location: Cleveland, Ohio
Posts: 28
|
Quote:
Originally Posted by ThAbtO
What about Java?
|
Yes, Javascript is enabled.
|
|
|
|
|
08-10-2012, 12:07 PM
|
#19
|
|
Hot in West Texas
Join Date: Dec 2010
Location: San Angelo, TX
Posts: 1,671
|
Quote:
Originally Posted by ajwees41
is the box now in your name on your account?
|
Yup, but it tells me that I'm not the account holder of record. It does that for all five boxes that I bought used and they are all on my account. I'm assuming that the "account holder of record" is the original purchaser. Maybe it works differently if the boxes are monthly but mine are all lifetime.
__________________
"I'm just one story in a two story town." Bon Jovi
|
|
|
|
|
08-10-2012, 05:19 PM
|
#20
|
|
Registered User
Join Date: Jan 2005
Location: CT
Posts: 4,431
|
Quote:
Originally Posted by lillevig
Yup, but it tells me that I'm not the account holder of record. It does that for all five boxes that I bought used and they are all on my account. I'm assuming that the "account holder of record" is the original purchaser. Maybe it works differently if the boxes are monthly but mine are all lifetime.
|
Not only does the TiVo have to be in your account but you must have paid for the TiVo service in that account, than the billing should show up. If you purchase a Lifetime TiVo from a 3rd pty and xfer that TiVo into your account the billing info. will not show up.
__________________
Les Daniels
_____________________________________________
3-TP-4s 2Tb upgraded and 1 Mini, Also 1 not used Humax Series 2 with a DVD burner
|
|
|
|
|
08-11-2012, 08:50 AM
|
#21
|
|
Hot in West Texas
Join Date: Dec 2010
Location: San Angelo, TX
Posts: 1,671
|
Quote:
Originally Posted by lessd
Not only does the TiVo have to be in your account but you must have paid for the TiVo service in that account, than the billing should show up. If you purchase a Lifetime TiVo from a 3rd pty and xfer that TiVo into your account the billing info. will not show up.
|
That's what I figured. Someone originally told me to check the billing history when I asked if there was any way to determine which boxes would qualify me for the MSD.
__________________
"I'm just one story in a two story town." Bon Jovi
|
|
|
|
|
08-11-2012, 02:41 PM
|
#22
|
|
Registered User
Join Date: Jan 2005
Location: CT
Posts: 4,431
|
Quote:
Originally Posted by lillevig
That's what I figured. Someone originally told me to check the billing history when I asked if there was any way to determine which boxes would qualify me for the MSD.
|
You don't have to be the person that paid to get MSD, your account will show you if MSD can be used, one simple way is to log into your TiVo account and try buying a new TiVo, you will be given a Lifetime price, if that price in $399 you have MSD if the price is $499 you don't have MSD on that account. (You don't have to complete the purchase of course)
__________________
Les Daniels
_____________________________________________
3-TP-4s 2Tb upgraded and 1 Mini, Also 1 not used Humax Series 2 with a DVD burner
|
|
|
|
|
08-11-2012, 05:38 PM
|
#23
|
|
what ru lookin at?
Join Date: May 2006
Location: Dallas, TX
Posts: 9,713
|
Quote:
Originally Posted by lillevig
That's what I figured. Someone originally told me to check the billing history when I asked if there was any way to determine which boxes would qualify me for the MSD.
|
That was me, and I was ass-u-ming that all your Tivos were originally purchased by you.
I didn't think about used Tivos bought from a 3rd party as being part of the equation. 
The billing history works for me, but all my Tivos were originally purchased/activated by me.
Maybe that's the factor here? If you only have Tivos that were bought from a 3rd party on your account, you won't have a billing history to display, therefore the page is blank (missing the 'select DVR' dropdown)?
That's the only thing that would make sense to me.
__________________
The Man Prayer: I'm a man ...... I can change ...... If I have to ...... I guess.
|
|
|
|
|
08-12-2012, 08:42 AM
|
#24
|
|
Uncontrolled Force
Join Date: Jul 2002
Location: boston'ish
Posts: 6,092
|
Quote:
Originally Posted by steve614
That was me, and I was ass-u-ming that all your Tivos were originally purchased by you.
I didn't think about used Tivos bought from a 3rd party as being part of the equation.
The billing history works for me, but all my Tivos were originally purchased/activated by me.
Maybe that's the factor here? If you only have Tivos that were bought from a 3rd party on your account, you won't have a billing history to display, therefore the page is blank (missing the 'select DVR' dropdown)?
That's the only thing that would make sense to me. |
No Tivo's on my account that were ever activated by someone else, all were purchased by me and activated.
__________________
"There is a distinct difference between having an open mind and having a hole in your head from which your brain leaks out."
|
|
|
|
|
08-12-2012, 08:54 AM
|
#25
|
|
Hot in West Texas
Join Date: Dec 2010
Location: San Angelo, TX
Posts: 1,671
|
Quote:
Originally Posted by lessd
You don't have to be the person that paid to get MSD, your account will show you if MSD can be used, one simple way is to log into your TiVo account and try buying a new TiVo, you will be given a Lifetime price, if that price in $399 you have MSD if the price is $499 you don't have MSD on that account. (You don't have to complete the purchase of course)
|
Quote:
Originally Posted by steve614
That was me, and I was ass-u-ming that all your Tivos were originally purchased by you.
I didn't think about used Tivos bought from a 3rd party as being part of the equation.
The billing history works for me, but all my Tivos were originally purchased/activated by me.
Maybe that's the factor here? If you only have Tivos that were bought from a 3rd party on your account, you won't have a billing history to display, therefore the page is blank (missing the 'select DVR' dropdown)?
That's the only thing that would make sense to me. |
I know that I currently have at least one Tivo on my account that qualifies me for the MSD because I was able to take advantage of a special offer to get a Premeire. The problem is that I have a large collection of older boxes, many of which will eventually be sold or given away so it would be nice to know if there is a particular one that I need to keep. Ironically, I originally qualified for the MSD when I registered a pair of S1 boxes on my account. I've since sold those boxes but the new owners declined to transfer them. For what it's worth, the last time I called Tivo I asked if the CSR could tell me which boxes qualified me for the MSD and he said he thought they all did but had nothing definitive that he could point me to to prove it.
__________________
"I'm just one story in a two story town." Bon Jovi
|
|
|
|
|
08-12-2012, 03:13 PM
|
#26
|
|
Just the facts ma'am
Join Date: Oct 2007
Location: MN greater TC metro area
Posts: 7,248
|
Quote:
Originally Posted by steve614
The billing history works for me, but all my Tivos were originally purchased/activated by me.
Maybe that's the factor here? If you only have Tivos that were bought from a 3rd party on your account, you won't have a billing history to display, therefore the page is blank (missing the 'select DVR' dropdown)?
That's the only thing that would make sense to me.
|
Except that that issue was covered in the first few responses to the OP.
__________________
discipuli nostrum bardissimi sunt.
|
|
|
|
|
08-20-2012, 01:10 AM
|
#27
|
|
Registered User
Join Date: Nov 2003
Location: Laguna Beach, CA
Posts: 178
|
Anyone have better luck, I still am having issues seeing only the blank page.
|
|
|
|
|
08-20-2012, 07:21 AM
|
#28
|
|
Registered User
Join Date: Aug 2012
Location: Colorado
Posts: 18
|
Quote:
Originally Posted by BrianCT
Anyone have better luck, I still am having issues seeing only the blank page.
|
I have a deactivated S2 and a lifetime HD. I get a blank page because there's no recent billing history. I paid for a month on my S2 in 2010 when its 3-year contract was up because I hadn't deactivated it, but apparently Billing History only shows more recent billings.
I don't get a Please select prompt because I have only one active box.
My Order History page shows me everything, though: Purchase of my S2 in 2007, purchase of my HD in 2009, and warranty replacement of a bad remote in 2010.
|
|
|
|
|
08-20-2012, 05:21 PM
|
#29
|
|
what ru lookin at?
Join Date: May 2006
Location: Dallas, TX
Posts: 9,713
|
Quote:
Originally Posted by oinkaroonie
My Order History page shows me everything, though: Purchase of my S2 in 2007, purchase of my HD in 2009, and warranty replacement of a bad remote in 2010.
|
I didn't purchase my Tivos from TiVo, so the only things in my Order History are a pair of IR blasters and a couple of misc. swag items. 
__________________
The Man Prayer: I'm a man ...... I can change ...... If I have to ...... I guess.
|
|
|
|
|
08-22-2012, 10:21 AM
|
#30
|
|
TiVo Fan
Join Date: Nov 2006
Location: chicago, il
Posts: 733
|
not working today, nor the credit card info. Chat said there is a site issue.
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
|
