Originally Posted by shamilian
In-home agent is useless...
activated != paired
unfortunately in my case 3 out of 6 cards have the wrong cablecard id on my account (and one of those is pair correctly)
so I will have to talk to a CSR
talked to csr ( nice guy )
he told me he did not need any info
( i told him he did )
he told me this is how he was told to respond to the letter
( i told him he was misinformed )
he ran a command and said he was done
( i said nothing changed and i need to speak to higher level tech support)
he told me to wait and speak to his supervisor
( after a few minutes, he spoke with his supervisor )
he was told the command to run was :
he did this with each card and they were working in about 2 minutes.
if you speak to a CSR you should refer them to the
"swap cablecard" command.