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Old 05-25-2012, 06:55 PM   #1
ajwees41
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tivo's stuck on downloading info

My 2 new to me tivo's are both stuck in guided setup when downloading data.
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Old 05-25-2012, 07:15 PM   #2
lillevig
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Quote:
Originally Posted by ajwees41 View Post
My 2 new to me tivo's are both stuck in guided setup when downloading data.
What model Tivos and what are you using to call the mothership (phone, USB wireless, ethernet)?
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Old 05-25-2012, 07:48 PM   #3
traczone
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both of my permiere tivos same problem as of today.
last connection was the 24th of may.
i'am setup via the wireless n network adaptors, have been using them since the 12 of may. under status it says failed connection then unrecoverable error no code given.
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Old 05-25-2012, 08:06 PM   #4
billbillw
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I'm having the exact same problem as I wright this. New (refurb) Tivo Premiere, hooked directly by cable to my broadband network. Hung on "downloading data" Is there a problem with the mothership right now?
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Old 05-25-2012, 08:26 PM   #5
ajwees41
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mine are both ethernet trying to make sure they have the latest software before I install the cable cards.

both premiere's
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Old 05-25-2012, 08:26 PM   #6
lpwcomp
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I was going to check but my Premiere decided to reboot for no discernible reason. Oh, look it is "Preparing the Update". That's nice. Still doesn't explain the reboot since it was in the middle of recording something. However, it does indicate that it was able to connect and download the update.
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Old 05-25-2012, 08:28 PM   #7
Rodwalls
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Same Here, did normal update yesterday, stuck today..Mine is wired straight to internet. Glad to know I'm not the only one.



***Just started downloading, now pending restart...

Last edited by Rodwalls : 05-25-2012 at 09:14 PM.
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Old 05-25-2012, 08:36 PM   #8
tbergen
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I am having issues as well. Took my Tivo with me on vacation and have been trying all afternoon to re-run setup for a different zip code.

Just gets stuck "downloading" on the Getting Info task .

Until setup completes successfully, I can't even access my existing recorded shows.
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Old 05-25-2012, 08:49 PM   #9
billbillw
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Did chat with Tivo, its a known issue with the mothership, they are working on it. Give it a couple hours they said.
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Old 05-25-2012, 09:18 PM   #10
afletche
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had same problem all afternoon. the chat agent i just spoke with said, expected to take overnight to resolve.......
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Old 05-25-2012, 09:18 PM   #11
kd_cooke
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The nice lady on my chat said, "very busy tonight ... try again tomorrow."

Anyway, can I leave my TiVo in the spinning "Getting info (downloading)" step, or do I need to force-quit and try again later?
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Old 05-25-2012, 09:40 PM   #12
ajwees41
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Quote:
Originally Posted by kd_cooke View Post
The nice lady on my chat said, "very busy tonight ... try again tomorrow."

Anyway, can I leave my TiVo in the spinning "Getting info (downloading)" step, or do I need to force-quit and try again later?
depends what you were doing I was doing guided setup and now they are stuck.
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Old 05-25-2012, 09:40 PM   #13
stefandaystrom
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My TiVo Premiere XL (not new) has had the same issue, but it doesn't hang everything. It lets me exit to other screens and do normal stuff (watch live TV, watch recorded programs, look for programs that are in the already-downloaded guide from the 24ht, etc), since my program guide was updated fine on the 24th. I don't need to force it to quit; it eventually gives up and declares a "timeout" (but that may take close to half an hour!).

Btw, I've had my Premiere XL randomly reboot a few times in the last month or two, but not during my several attemps to get it update today.
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Old 05-25-2012, 10:22 PM   #14
kd_cooke
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depends what you were doing I was doing guided setup and now they are stuck.
My guided setup completed a little bit ago... Now it's stuck on "99% loading" ...
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Old 05-25-2012, 10:53 PM   #15
ajwees41
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Originally Posted by kd_cooke View Post
My guided setup completed a little bit ago... Now it's stuck on "99% loading" ...
I think if you restart the tivo by unplugging it will start guided setup again and show no tv untill it finishes
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Old 05-25-2012, 11:28 PM   #16
afletche
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mine finally finished, but hit an unrecoverable error (SO2) on loading info. couldn't do anything except restart. now waiting for download once again.
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Old 05-26-2012, 12:26 AM   #17
billbillw
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Mine gets through the downloading now, but hangs after doing a OTA scan. Just stuck saying "Please Wait". Can't get much more frustrating than that. Obviously still having problems at HQ/Mothership.
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Old 05-26-2012, 12:38 AM   #18
ajwees41
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hopefully saturday will be better
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Old 05-26-2012, 01:58 PM   #19
ajwees41
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no it says cox changed our lineup and will not get passed channel info setup any one see this lately with the spring update?
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Old 05-27-2012, 12:58 AM   #20
billbillw
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I was away all day. Just got home and checked...the new Premiere is still stuck on "please wait" after channel scan. Not sure if its a defective box or if Tivo is still having problems.
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Old 05-27-2012, 01:33 AM   #21
lpwcomp
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Quote:
Originally Posted by billbillw View Post
I was away all day. Just got home and checked...the new Premiere is still stuck on "please wait" after channel scan. Not sure if its a defective box or if Tivo is still having problems.
I redid guided setup around 5PM EDT to add an antenna and it took 30mins to an hour but it did complete, including the channel scan. It didn't detect all of my locals but fortunately it did find the ones I care about that have gone missing on this cable jack.
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