TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Premiere DVRs
TiVo Community
Forum Jump
Thread Tools
Old 09-22-2011, 08:20 AM   #1
Registered User
Join Date: Apr 2008
Posts: 1
Time Warner Cable Card Helpline

I had hoped to swap the cable card from my HD TIVO to my TiVO premier seamlessly, but no such luck. I got the grey screen with Host ID and DATA ID and a number from Time Warner to call for activation. Unfortunately the helpline folks were uneducated about the cable card. I tried three times hoping to get a person who knew what they were doing but they basically read to me from the website and eventually told me I needed a technician appointment. I took the appointment even though I knew it was unnecessary.

Then I did my own digging on the TWC website and found that there is a dedicated help number for cable cards. It is open 8-5 eastern time and the folks who answer the phone only deal with cable cards. Maybe the phone number on my cable card was old because it was from a previous tivo, but for anyone else in the same position, use this number for Time Warner Cable Cards: 1-866-606-5889. You'll save yourself a lot of frustration!

I'm gonna go cancel my tech appt.

lpskip is offline   Reply With Quote
Old 09-22-2011, 09:36 AM   #2
Thread Killer
Join Date: May 2004
Posts: 2,511
The cable card help desk is open much later than that. If you call in, when your rep answers, just ask to be transfered to the cable card help desk. Ive talked to people there at midnight EST before.

KungFuCow is offline   Reply With Quote
Old 07-11-2015, 03:56 PM   #3
Registered User
Join Date: Jun 2010
Posts: 2
I just called these guys and it took 3 minutes to get my old cable card from my tiro premier switched over to my new Roamio....I looked at 3 different time warner websites for this number before I found this post without a phone number listed. Thank you!

KingZee is offline   Reply With Quote
Old 07-11-2015, 04:17 PM   #4
Registered User
Teeps's Avatar
Join Date: Aug 2001
Location: Torrance,Cal. 905xx
Posts: 1,633
Here is the number I call for cable card help: 866 532 2598

For quickest and best TiVo advice; please include city & state in your profile.

Teeps is offline   Reply With Quote
Old 09-02-2015, 03:42 PM   #5
Registered User
Join Date: May 2007
Posts: 70
Wow, that was quick. That's the only time in 10 years I've ever had a painless cablecard activation.

NSPhillips is offline   Reply With Quote
Thanks For This Post:
Forum Jump

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


TiVo Community
Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2016 DBNet - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 04:00 AM.
Page generated in 0.13187289 seconds (45.46% PHP - 54.54% MySQL) with 18 queries