Brighthouse Indianapolis SDV roll-out - Sorry NO Tuning adapter for you -WTF!!!!

hannaman · 09-23-2009, 09:30 PM

Well, just got a "Dear Valued Customer" letter the other day from my friends at brighthouse networks in Indianapolis regarding the exciting SDV technology roll-out.

Bottom line according to the letter; "..on or after October 12, 2009 Bright House will deliver the several new HD channels on teh SDV system and this programming will no longer be available on unidirectional retail devices (TivoHD Series 3) until further notice."

Soi of course I called and most of them are totally clueless and didn't even knwo what SDV is let aone how to help me. Getting very steamed at these clowns not only are they significantly lacking in HD content companred to their competition their rates are insane!

Not sure what to do at this point - is it possible I now have a $500 paperweight? Can i switch back to DirectTV with the TivoHD?

Please help????

dlfl · 09-23-2009, 09:38 PM

Aren't they legally required to provide a TA, at least eventually?

I thought naptown was ComCast country. What side of town?

hannaman · 09-23-2009, 11:46 PM

I'm in Carmel - Bright House has a lock on us in Carmel no Comcast for you!

bicker · 09-24-2009, 06:29 AM

I don't believe that there is any requirement to provide access to non-linear channels. Ostensibly, even though we personal would disagree vehemently with the idea, SDV channels are treated legally just like On Demand options.

My suspicion is that TWC went down the TA route, to preclude the FCC from mandating it, or imposing some other requirements that TWC would find less palatable. Bright House may be small enough that the FCC wouldn't take such actions.

orangeboy · 09-24-2009, 09:02 AM

Quote:

Originally Posted by bicker

I don't believe that there is any requirement to provide access to non-linear channels. Ostensibly, even though we personal would disagree vehemently with the idea, SDV channels are treated legally just like On Demand options.

My suspicion is that TWC went down the TA route, to preclude the FCC from mandating it, or imposing some other requirements that TWC would find less palatable. Bright House may be small enough that the FCC wouldn't take such actions.

Although not the most current, this is an interesting read supporting your statement: http://www.dwt.com/LearningCenter/Advisories?find=16730

bencjenkins · 09-24-2009, 10:07 AM

I'm in the same boat. I emailed BH earlier this year to find out when/if they were going to support the SDV adapter. Got some canned response that didn't even address my question and tried to upsell me on their cable packages. BH has my area locked up, and my Tivo boxes won't work with Satellite.

I've been a loyal Tivo customer for over five years. I tried the free DVR from BH, but it was PoS compared to Tivo's user interface and features. But something's gotta give. Either BH starts supporting the SDV adapter or I gotta ditch Tivo (and BH) and go to satellite. :-(

dlfl · 09-24-2009, 10:15 AM

Quote:

Originally Posted by bencjenkins

.........I've been a loyal Tivo customer for over five years. I tried the free DVR from BH, but it was PoS compared to Tivo's user interface and features. But something's gotta give. Either BH starts supporting the SDV adapter or I gotta ditch Tivo (and BH) and go to satellite. :-(

Remember my motto:

Living well, err... switching providers, is the best revenge!

Keep your eye on the upcoming DirecTivo .

monkeydust · 10-14-2009, 05:27 PM

I just got off the phone with Brighthouse in Indy. After being transfered a couple of times, nobody seemed to know what a Tuning Adapter was or when they might be available. I just got the second letter today from them saying they are converting more channels to SDV. Guess I'm screwed.

PPC1 · 10-21-2009, 04:51 PM

It's not surprising that the CSRs don't know what a TA is. You will see posts from others from other cities where the TAs are available, and the CSRs don't know what they are. If BH has TAs in other cities, they most likely would have them here. Give it a little bit of time, and hopefully a few of the CSRs will learn what they are, and can help us.

monkeydust · 10-22-2009, 06:05 AM

I was transfered to Tech Support and they didn't know what they were either. I told them that other Brighthouse branches in other cities were supplying them and they laughed at me and said "where did you hear that?"

I tried to email them with a address on their site with all the information that I had on the TA's and the email was rejected saying the email address did not exist!

Very frustrating...

PPC1 · 10-22-2009, 10:06 AM

Frustrating, to be sure. I can't wait to deal with it my self.

orangeboy · 10-22-2009, 10:41 AM

Quote:

Originally Posted by monkeydust

I was transfered to Tech Support and they didn't know what they were either. I told them that other Brighthouse branches in other cities were supplying them and they laughed at me and said "where did you hear that?"...

Not that it helps any now, but until recently Central Florida's (and maybe others?) Brighthouse site had an itemized pricing list for the various plans and hardware. I'm not sure if the Cisco STA1520 Tuning Adapter was a part of that, but I do think it was. It would have been nice to send a link showing the item on a "brighthouse.com" site! Maybe you could conference the Indy Tech Support into a call with a CFL rep, asking about availability of the TA? 407.291.2500 is the local number.

NickIN · 11-03-2009, 02:07 PM

Quote:

Originally Posted by orangeboy

Maybe you could conference the Indy Tech Support into a call with a CFL rep, asking about availability of the TA? 407.291.2500 is the local number.

If you do this let me know how it goes. I switched from BH to Directv a couple years ago because they practically disabled my S3 from receiving all of their new HD channels. As much as I hate BH, I would gladly switch back if I could use my standalone Tivo. I know Directv has new TiVos coming out next year (hopefully) but I would much prefer using a standalone with cable. I've emailed BH several times asking about the adapter but haven't been able to reach anyone that has a clue what they are. I wish Carmel was Comcast country.

steve614 · 11-03-2009, 08:37 PM

Sounds like yet another case of <insert cable co. here> preventing customers from being able to fully use their Tivo, forcing them to use cable co. equipment if they want certain features.

bicker · 11-04-2009, 04:59 AM

Quote:

Originally Posted by steve614

Sounds like yet another case of <insert cable co. here> ...

... running their business, and doing what they're permitted to by the regulations.

JWThiers · 11-04-2009, 08:25 AM

Quote:

Originally Posted by hannaman

Well, just got a "Dear Valued Customer" letter the other day from my friends at brighthouse networks in Indianapolis regarding the exciting SDV technology roll-out.

Bottom line according to the letter; "..on or after October 12, 2009 Bright House will deliver the several new HD channels on teh SDV system and this programming will no longer be available on unidirectional retail devices (TivoHD Series 3) until further notice."

Soi of course I called and most of them are totally clueless and didn't even knwo what SDV is let aone how to help me. Getting very steamed at these clowns not only are they significantly lacking in HD content companred to their competition their rates are insane!

Not sure what to do at this point - is it possible I now have a $500 paperweight? Can i switch back to DirectTV with the TivoHD?

Please help????

At least they left the door open of a TA at some point.

NickIN · 11-04-2009, 09:26 AM

http://twitpic.com/20bs0

Claims to be a Brighthouse tuning adapter... Maybe could be used as proof it exists since they claim it doesn't.

steve614 · 11-04-2009, 10:07 AM

Quote:

Originally Posted by bicker

... running their business, and doing what they're permitted to by the regulations.

Just because it's legal doesn't make it right.

bicker · 11-04-2009, 01:06 PM

Quote:

Originally Posted by steve614

Just because it's legal doesn't make it right.

Just because you don't like it doesn't make it wrong.

It is right because it shows proper and requisite respect for the best interests of the owners.

alethanicole · 11-04-2009, 04:49 PM

I just called the office located in the Hendricks County and CSR told me that they do NOT have them & do not know when they will be getting them in.... I was really hoping to watch Top Chef finally in HD... oh well. Hopefully, we'll get them soon.

mchief · 11-04-2009, 05:19 PM

Quote:

Originally Posted by bicker

Just because you don't like it doesn't make it wrong.

It is right because it shows proper and requisite respect for the best interests of the owners.

Give it rest. Where is that POT STIRRING icon?

PPC1 · 11-05-2009, 08:57 AM

Quote:

Originally Posted by bicker

Just because you don't like it doesn't make it wrong.

It is right because it shows proper and requisite respect for the best interests of the owners.

I don't care. I still want a tuning adapter.

bicker · 11-05-2009, 09:02 AM

And I wish you the best of luck in that.

PPC1 · 11-05-2009, 09:22 AM

Thanks. My guess is I will need more patience than luck-- for all of the reasons stated above.