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Old 07-20-2009, 07:14 PM   #6601
CraigK
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Quote:
Originally Posted by zabolots View Post
If so, I'll try to figure out how to remove the channels from the guide.

Press the Tivo button then>
Messages & Settings>
Settings>
Channels>
Channel List

When you go through Guided Setup you only tell the TiVo what company (Comcast) and if it's digital. All those channels are potentially available to you depending on how Comcast programs the Cablecard.

In theory you should only be able to receive the channels you are paying for and the TiVo doesn't know what those are for the guide info. When you remove the channels from the channel list you'll be squared away.
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Old 07-21-2009, 10:04 AM   #6602
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I have had a Series 3 for almost 3 years and a TiVo HD for one year and have had no major problems with cablecard installations from Comcast. In fact, 3-4 months ago I had to swap out my S3 for a refurb, and I merely pulled the cards from the original, put them in the new box, called in the numbers and had it running in 20 minutes.

My refurb S3 also failed and I exchanged it at BB (had their 4-year service plan) for a TiVo HD XL rather than try another refurb S3. When I tried to swap the cards this time one of them would not pair correctly and they wanted to do a truck roll to get it fixed. Rather than argue, I decided it would be a good opportunity to switch to an m-card (saves $1.50 per month) so I agreed to it.

The truck never showed up on Saturday as scheduled, so I called and they sent one on Sunday. Only he didn't have any cablecards with him. So it's rescheduled for today 8 a.m. to noon. Still hasn't shown up.

I've installed dozens of cablecards (for friends and family) but this will be my first experience with m-cards. I reviewed many of the posts, but while I'm waiting for the truck thought I'd see if there was any advice here.

From what I've seen the key things to check on the Conditional Access screen are:

Con=Yes - indicates that the card is properly activated
EB CP = Yes - indicates that it is paired to the host
Val: V 0x01 - indicates proper authorization
ActiveProg: <0> or <1> - indicates it is operating as m-card
Auth:s - indicates the current channel is authorized

Does this look complete? Anything else to check?

Now if they would only show up.

p.s. - these are Motorola cards
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Old 07-21-2009, 11:05 AM   #6603
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Comcast Experience (good so far)

I am a long time lurker on these forums. I have had Series 2 Tivo boxes, and I finally decided to move up to the HD boxes. I purchased two with Lifetime service during the Father's Day special.

After 11 years (!), I turned off DirecTV to move to cable. I had fun explaining to them multiple times why I was turning off service: "no, your DVRs are crap". Seriously, I am addicted to MRV, playing my music from the Tivo Server SW on my PC, etc.

Anyway, I had held off because some of the bad experiences related here.

So, I stop by in person to the local office. Understand that I live in rural nowhere. They had never done a cable card install at all, but the lady was very helpful. She promised to have a technician come over from the closest city to do the install. She also made a note that I would want M-Stream cards, 1 for each HD Tivo.

I stop by a few weeks later to actually schedule the install, and another person is working the desk. When I start to discuss the details, he tries to tell me that they don't support cablecards. I firmly tell that they don't have a choice, the FCC requires it. He gets nervous and calls the first lady I spoke to. She calms me down, and we get everything scheduled.

I got my HD Tivos in a week earlier and set them up and upgraded the SW in advance, which I think was very good advice.

Installation comes, and they show up 5 minutes before noon (for a promised "morning" install). However, they do bring *3* technicians (and 3 vans)!

The actual installation goes very fast. I had them pull down all of the crappy wiring I had done myself for the satellites and replace it with much better run cabling. While I am busy running from room to room checking over where they have run the wiring, the most knowledgeable technician was activating the cablecards. I didn't realize that, and I missed most of the fun. :-(

Everything went much smoother than I expected from some of the stories here. I get all of the channels I care about. The dual tuning capability is great. Plus, I still have my MRV and music. Also, I am now trialing Netflix. I am not so sure about that. I actually prefer Amazon Unbox, where I know I have the whole movie on the HD before I start it.

The one glitch was that I wasn't getting a couple of channels that I thought I should be. From the notes here, I "diagnosed" it as a pairing issue with the cablecard and device, but that turned out not to be the case -- the local office is transitioning channels into the market this month, and the channels listed aren't actually available. They are being turned on in blocks over the next several weeks.

Anyway, kudos to Comcast for doing a good job for me.
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Old 07-22-2009, 09:17 PM   #6604
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From what I've seen the key things to check on the Conditional Access screen are:

Con=Yes - indicates that the card is properly activated
EB CP = Yes - indicates that it is paired to the host
Val: V 0x01 - indicates proper authorization
ActiveProg: <0> or <1> - indicates it is operating as m-card
Auth:s - indicates the current channel is authorized

Does this look complete? Anything else to check?

Now if they would only show up.

p.s. - these are Motorola cards[/quote]

JRM01 You pretty much have the correct information. this is to clarify some of what is displayed on the Conditional Access screen:

Con:yes - this indicates that the cable provider has turned on service to the Cablecard.

EnabledByCP:yes - Copy protection is enabled on the channel that the tuner is locked onto.

Auth:S - The channel your tuner is locked onto is authorized to decrypt the channel.

Val:V - Simply put, your card is correctly paired.

ActivePrg:<1> - Means the Cablecard is running in multi-stream mode, and the current channel is being displayed on tuner 1.

ActivePrg:<0> - Means the Cablecard is running in multi-stream mode, and the current channel is being displayed on tuner 2.

FYI~ The keys to a smooth installation are:
1- Accurate billing codes on your cable account.
2- Installer must follow proper installation steps.
3- In order to receive encrypted channels, the Host & Data must be paired to the inserted Cablecard. If there is more than one card the Host & Data in each tuner must be paired to the card inserted into that tuners cablecard slot.
4- the cable provider MUST send the proper signals to activate the card(s)

Let us know how the installation goes.
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Old 07-22-2009, 10:11 PM   #6605
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Originally Posted by JoeyJoJo View Post
Can anyone in the Southern NH area comment on what they are paying for CableCards?
I live in Derry, NH.

I just got the triple play thing, and they were charging me $6.95 per card and listing it on the bill as "additional outlets". The Tech that installed it, and 1-800-comcast told me that I must keep their DVR as part of the package, and that I must pay $6.95 extra for each card. On the 6th call to 1-800-comcast, my wife managed to convince them that really, we only have 1 TV so they graciously agreed to only charge us for 2 TVs - $6.95 + $1.50 for the 2nd card on that non-existant 2nd outlet. Obviously, I wasn't too happy with being charged $8.45 to use my TiVo.

However, I emailed We_Can_Help@cable.comcast.com and they had me return the comcast DVR box, and seem to have fixed my bill, so that I will be only paying $1.50 beyond the triple-play price. Maybe I can save the $1.50 if I can get ahold of a multi-stream card instead.
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Old 07-23-2009, 06:20 AM   #6606
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Thanks man. They couldn't do the cablecards last week, so I have them coming back on Saturday. If I can't get Customer Service to agree, I'll use that email.
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Old 07-24-2009, 10:40 AM   #6607
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Well my Comcast experience of getting an m-card for my new XL has ended (I think).

Saturday they never showed up as scheduled. Called and rescheduled for Sunday.

Sunday they showed up, but didn't have any cablecards with them. Rescheduled for Tues.

Tuesday they never showed up. Rescheduled for Thursday.

Knowledgeable tech finally showed up with the m-card. Installed it and after EMM count got to 3500 we tested the channels and all was fine, total 15 minutes. As he was packing up I got an error message "Cablecard not functioning". We started all over and it wouldn't pair correctly. Then I noticed that somehow the Data-Id number had changed. We fixed that and all went fine and it's now operating for Day-2.

One "bug" that I noticed. If you use Test Channels under the Cablecard Diagnostics, and you tune to a non-authorized channel it pops you out to the Cable Card Conditional Access Screen. The only way out of that is to press Clear. That takes you back to the Test Channel screen, which immediately throws you back to the CA Screen. Big loop. I finally figured out that when you get to the Channel test Screen you need to quickly hit the Left Arrow Button and it will go to the Cablecard Menu Screen.

Other than that, everything is fine.
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Old 07-24-2009, 02:37 PM   #6608
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Hi all,

I'm looking for suggestions as to what to try next. My situation:

- Series 3 Tivo with 2 Motorola cablecards
- Worked great for over a year
- Last 3 months, cablecard 1 doesn't show 3 HD channels (419,415, 411).
- Cablecard 2 shows all channels.
- Cablecard 1 was replaced and I see the same behaviour
- signal strength on line was shown to be OK by the comcast tech


I'm at a loss as to what to try next (short of replacing the Tivo)

Any suggestions are welcome!

Cheers,
Froggie
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Old 07-24-2009, 05:55 PM   #6609
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Originally Posted by froggie View Post
Hi all,

I'm looking for suggestions as to what to try next. My situation:

- Series 3 Tivo with 2 Motorola cablecards
- Worked great for over a year
- Last 3 months, cablecard 1 doesn't show 3 HD channels (419,415, 411).
- Cablecard 2 shows all channels.
- Cablecard 1 was replaced and I see the same behaviour
- signal strength on line was shown to be OK by the comcast tech


I'm at a loss as to what to try next (short of replacing the Tivo)
It's an authorization issue. If you can't get your local office to fix it, contact the Comcast Cares group.

http://twitter.com/comcastcares
We_Can_Help@cable.comcast.com
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Old 07-25-2009, 12:31 AM   #6610
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I found you can get cards from the local Comcast office here. I was helping a friend and was skeptical when the Comcast phone rep said you could get them from the local office, but they really did have them, M-Cards even. Even activating it went without a hitch and the guy on the phone actually seemed to have had some training about them.
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Old 07-25-2009, 08:57 AM   #6611
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It's an authorization issue. If you can't get your local office to fix it, contact the Comcast Cares group.

http://twitter.com/comcastcares
We_Can_Help@cable.comcast.com

I will give that a try.

Thanks,
Froggie.
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Old 07-26-2009, 08:04 AM   #6612
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I just returned to my house after a few week vacation to the pleasant surprise of having several new HD channels. Unfortunately, I do not have the program information for those channels. It says " to be announced" for each channel. I have forced the tivo connection with no success. I am in the Sandy Springs Ga area. Has Comcast not provided the info yet? Any suggestions?
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Old 07-26-2009, 11:18 AM   #6613
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Comcast Issues - Washington DC

Anyone here a Comcast customer in Washington DC that has Showtime? *All* of my Showtime channels now show CableCARD grey screens. I'm not sure how long this has been this way, at least for several days.

I called customer service today and said he had to roll a truck, which I have a feeling will not solve the problem. I had a similar issue a year or so back with A&E HD (which I posted about on this thread), and it just resolved itself after several weeks of complaining.

If I can confirm that others have the same problem it would be much easier than having Comcast waste mine (and their) time sending techs that have no clue on what to do.
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Old 07-26-2009, 12:01 PM   #6614
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"New" HD channels

jhgwin,
Check your lineup on Zap2It to see if they show information for your new channels. I believe they use the same service as TiVo.

You probably have to submit a lineup discrepancy at TiVo.com, and they are usually pretty good about fixing it in 3-5 days or so.
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Old 07-26-2009, 12:09 PM   #6615
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jhgwin,
You probably have to submit a lineup discrepancy at TiVo.com, and they are usually pretty good about fixing it in 3-5 days or so.
YMMV. My lineup discrepancy took two months of first reporting with the online form and then multiple phone calls with trouble ticket numbers.

However, it finally was resolved.
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Old 07-26-2009, 02:34 PM   #6616
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Anyone here a Comcast customer in Washington DC that has Showtime? *All* of my Showtime channels now show CableCARD grey screens. I'm not sure how long this has been this way, at least for several days.

I called customer service today and said he had to roll a truck, which I have a feeling will not solve the problem. I had a similar issue a year or so back with A&E HD (which I posted about on this thread), and it just resolved itself after several weeks of complaining.

If I can confirm that others have the same problem it would be much easier than having Comcast waste mine (and their) time sending techs that have no clue on what to do.
It sounds like there is a problem with the pairing. Do this to confirm what the problem is caused by:

1-Tune to a channel that you subscribe to but is not coming in, then press record on your remote (this locks the tuner onto that channel).
2-Go to the Conditional Access screen. What you want to look for is
Auth:Subscribed (single-stream card) Auth:S (multi-stream card) This indicates that the channel is authorized for viewing. If anything else is displayed, ask your cable provider to verify that you are still subscribed to the missing channels, then they need to send a signal to reauthorize the channels.
B]Host Validation:Valid[/b] (single-stream) or Val:V (multi-stream) This basically indicates that the card is properly paired to the card. If you do not see Valid or V, the Data ID in that tuner may have changed and will need to be updated in your cable providers system. If this is the case, write down the Host and Data ID, then call your cable provider. Ask them to tell you the Host & Data ID they have attached to the card. If the information does not match, they will need to update them, then send signals to reauthorize the card.

If the problem you are experiencing is caused by either of these issues, sending out a technician is not necessary.

Let us know what information you see displayed on the Conditional Access screen.
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Old 07-26-2009, 07:11 PM   #6617
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Thanks oliver and drcos.

I spoke with a tivo tech rep and she confirmed that it was a third party issue and she was reporting it to them. She said that it would take approximately 5 business days to address from their end. I can deal with a few more days without programming info because having the additional HD channels are great. It's amazing that it has taken so long to get channels like CNBC and Fox News in HD. Comcast is finally reacting to market pressure.
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Old 07-27-2009, 08:47 AM   #6618
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crazi4tv,

I have a multistream card. When I tune to one of the channels I get the grey screen... on the conditional access screen I have Auth:S and Val:?

So it looks like the card is subscribed but not paired. But I don't think DC pairs their CableCARDs as I don't think I've *ever* had a successful pairing even though I've had no problem for almost 2 years.

By the way, if I tune to any Cinemax channel, I get the same grey CableCARD screen. I'm not subscribed to Cinemax, but I shouldn't be getting the CableCARD screeen, I should be just getting a blank screen.
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Old 07-27-2009, 09:03 AM   #6619
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My problem was fixed!

I called again and insisted that they attempt to troubleshoot again and to verify my CableCARD config. Turns out they had the wrong Host ID in the system for me. I managed to actually get a customer service rep that knew how to fix the problem for me without rolling a truck!

Now I get "Val:V" so they must be pairing cards now. It was odd that I was able to get my other subscribed channels but I'm glad everything is fixed for now.
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Old 07-27-2009, 11:55 AM   #6620
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Smile

I'm glad it is working for you.
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Old 07-27-2009, 04:39 PM   #6621
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2 weeks ago I moved into a townhome in Morgantown, WV. The townhome operators pay for my comcast internet and expanded cable.

I called 1800comcast the day I moved in, and the nice phone lady said I could go to the comcast office in morgantown to pick up my cable cards and install them myself. I've done this on Time Warner, where they activated them over the phone for me.

I went to the office, and was informed that they do NOT allow this, and that I'd have to pay for a truck roll to have them installed (I say "them" because the phone lady and the office lady said that they ONLY have S-cards, no M-cards.)

So they made an appointment for me to have them installed, the next week. A comcast contractor arrived and asked what we needed (he didnt know?) and when I said cablecards, he said that his contracting company doesn't do cablecards, so he left, and made an appointment for me to have a REAL comcast tech come out the NEXT week (today). Finally the real tech came over, and he actually had an m-card, and he actually knew what he was doing. 10 minutes later everything's set up and I'm only paying for one card. The run up sucked, but the end result is good.
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Old 07-28-2009, 12:07 PM   #6622
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Just this might be interesting to someone...

At my last apartment, it took me 6 visits before Comcast was finally able to get any combo of cablecards to work in my TiVo.

When I moved out of my apartment and subsequently had to cancel my Comcast account because Comcast refused to acknowledge that my new home existed (long story.)

Eventually, Comcast acknowledged my house and I got the service again. I was scarred by my previous cablecard fiasco, so I've been attempting to use the Comcast DVR, telling myself I didn't have enough vacation time saved up to spend a couple weeks at home waiting for multiple installers to arrive.

The Comcast DVR is awful to begin with, but lately, its started recording all New, Repeats, and Duplicates, no matter what setting I choose, so I knew it was time to try to get these cable cards to work.

When I called for an install last night, I was pleasantly surprised to hear the words, "the next available appointment with an installer who's proficient in installing cable cards..." Unfortunately, the install is 3 weeks away, but I feel optimistic that it might be someone who knows what they're doing on the first try.

Fingers crossed!
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Old 07-31-2009, 01:19 PM   #6623
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Hi. First off, I'd like to concur, as others have reported, that my local Comcast office has CableCards for self-install. In fact, I got to skip the long line of bill-payers to use the "not paying a bill" window.

The CableCard install went mostly sort of without a hitch. Unfortunately four channels are not showing up. Three of them are local access channels and one is an a la carte foreign language channel (TV Japan). (This last one particularly sucks not to get because we pay $25/mo extra for it!)

While on the phone with the rep doing the activation, after re-sending the authorization and confirming I still couldn't get those channels, he insisted that the next step was a visit. I insisted that I don't want a visit for numerous reasons and that I really doubt it would do any good, but he wouldn't do anything else.

Later my GF found the Signal Meter screen and went to the TV Japan channel and it showed zero signal; meanwhile other foreign language a la carte channels that we don't get did have signal.

What is going on here, do I need a new card or a well-placed phone call, and can it be fixed without one of those really inconvenient and invasive tech visits? TIA.
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Old 08-01-2009, 11:06 AM   #6624
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I recently upgraded my package from Digital Preferred to Preferred w/HBO. Naturally, this meant that my Cablecard could not tune any of the premium channels after the switch. Not only that, I lost access to all the Encore channels, Movieplex, and Flix. All of these channels and the HBOs showed 'Auth:CAD' and 'Val:?' on the conditional access screen. All other channels worked fine.

After numerous phone calls to reps that sent multiple hits, reloads, etc. to the card, Comcast tried to schedule a tech roll. Now, I've had this card in my Tivo for a year without a problem, so why do I need a tech? I escalated this to the office of the regional ops VP (southeast or Atlanta area, not sure which). Within an hour I was speaking to someone in Comcast engineering, who you can never get escalated to any other way.

Here's the important point (and the fix) - at some point recently, Comcast enabled copy protection on these channels. With that, the only way the Cablecard will work is to make sure that the DATA ID on the Cablecard pairing screen matches what's in their database for your account. In my case, it was wrong and the engineer corrected it and bam, all the missing channels came up. So if channels go missing and you get 'Auth:CAD' on your screen that they make sure that not only the pairing is correct (cablecard id and host id) but that the DATA ID is also correct in their system.

And once again, the frontline reps should have known this, but didn't.
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Old 08-01-2009, 12:47 PM   #6625
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The cards need to be paired, and in Comcast's case, they need to be properly entered into their system on your account. We had problems initially with them being on the account, but not on the right 'ports' in their system's "snapshot" of my account.
They work, but they're still prone to being glitchy once in a while, but a restart fixes it.
In the rare case I need to force a card reset (with SA cards on an S3), I will pull both cards, reinsert, and restart. This seems to force the cards to reload the channel maps from the datastream.
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Old 08-01-2009, 06:13 PM   #6626
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Once again Comcast proves they suck. I know at least three people who have suddenly lost all premium channels. Other digital tier channels work fine. When you call, they claom they have to send a tech. I know they don't.

When we called about my mother's TiVO, they claimed that they're updating to tru2way cable cards and have to come out to install. What a load of crap. If that were true, why have only a few died? Right now all four of mine and 4 belonging to others all have the same exact symptoms.
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Old 08-02-2009, 08:48 AM   #6627
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A friend of mine and I are having the same problem with premium channels on Comcast in the DC area. He lives in DC and I live in Arlington. Over the last three weeks we both lost all of our premium channels after previously having them work for more than two years. We both had techs come out and work on them and claim that there is nothing wrong with the cards that it is a "system" issue.

I am a little encouraged by the post above from tj722. I checked and it does not look like my cards are paired. I called Comcast but they refused to do anything over the phone and said a tech would have to come out. I complained that all the tech was going to do is make a phone call to relay the information that I had handy. They said that they understood that, but that a tech had to come out. Typical helpful Comcast customer service rep.
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Old 08-02-2009, 10:42 PM   #6628
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A quick follow-up. Comcast actually called me today to follow-up on the call I made yesterday. The rep who called me actually knew what he was talking about. It seems that my cards were not properly paired. I spent about half an hour on the phone with him and he got one of the cards to work fine. The other card still had a problem that he could not fix. He said that he was not local and that someone local needed to override some information in the system. He apologized a lot, but the end result is that I am still going to have to have a tech come out for one of the cards, but the other one is now paired. So I at least get the premium channels on one tuner for now.
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Old 08-02-2009, 11:40 PM   #6629
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Lost HBO

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Originally Posted by kjefcoat View Post
A quick follow-up. Comcast actually called me today to follow-up on the call I made yesterday. The rep who called me actually knew what he was talking about. It seems that my cards were not properly paired. I spent about half an hour on the phone with him and he got one of the cards to work fine. The other card still had a problem that he could not fix. He said that he was not local and that someone local needed to override some information in the system. He apologized a lot, but the end result is that I am still going to have to have a tech come out for one of the cards, but the other one is now paired. So I at least get the premium channels on one tuner for now.

Hey kyefcoat,
I live in Germantown MD and am having the same exact problem. I talked to customer service and confirmed that the data id's are wrong. He was very nice but he said he could not change the numbers and set up a truck roll for Wednesday. Very Very frustrating! Do you know any way to contact someone at Comcast that is authorized to correct Data ids?

Thanks,

Bryan
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Old 08-03-2009, 09:36 AM   #6630
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Quote:
Originally Posted by kjefcoat View Post
A friend of mine and I are having the same problem with premium channels on Comcast in the DC area. He lives in DC and I live in Arlington. Over the last three weeks we both lost all of our premium channels after previously having them work for more than two years. We both had techs come out and work on them and claim that there is nothing wrong with the cards that it is a "system" issue.

I am a little encouraged by the post above from tj722. I checked and it does not look like my cards are paired. I called Comcast but they refused to do anything over the phone and said a tech would have to come out. I complained that all the tech was going to do is make a phone call to relay the information that I had handy. They said that they understood that, but that a tech had to come out. Typical helpful Comcast customer service rep.
If anything works, they are paired.
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