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Old 01-27-2009, 09:45 PM   #241
mec1991
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Can anyone say class action.
Nice first post.
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Old 01-27-2009, 10:11 PM   #242
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Originally Posted by mec1991 View Post
Nice first post.
But he does have a point. TiVo committed to supply service to us for as long as our machines continue to operate. They need to either fix it (which it sounds like they are working on) or make us whole some other way.
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Old 01-27-2009, 10:28 PM   #243
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FWIW, after running completely out of data:

I made a call to get the list of local numbers. Call went through perfectly.

I made a second call to test the local number I picked. Call went through perfectly.

I am currently making the third call to get data and it went through perfectly and is now downloading. It may hang any second but for now it seems to be working like the "good old days".

3 completed calls in a row? It hasn't done that for about 6 weeks.

And still hasn't... Just got the infamous "failed call interrupted" error.

Call # 4 made it to the downloading stage then immediately switched to loading data status.

25 minutes after the call finished it finally says 1%, 78 min so apparently it really did download all the data.
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Old 01-27-2009, 10:32 PM   #244
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But he does have a point.
I don't think they owe us new machines, just to get the damn service working properly - which they are working on.

I can't tolerate trolls and a first post with class action mentioned reeks of trolling, even if he is on my side.

That probably makes no sense...
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Old 01-28-2009, 12:17 AM   #245
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Originally Posted by dcstager View Post
You need to bypass this by putting a local number with the 1 and the area code and the number in the prefix area. That will force the Tivo to dial the local number. It will dial the guided setup number after the prefix -- but your call won't go to the normal guided setup number which isn't working. When all else fails, the best thing to try here is to read and follow the instructions. I know it's difficult to overcome the tendency to do what you think is correct. However, after your multiple failures and a boat anchored unit, you might just try what is being suggested.
Yes, I have already tried what was suggested. I put the number plus a 1 and the area code in the prefix just like you and others have said. It did not work. I even tried someone's post where they listed a number in another state.

I don't know why you feel I have not done what was suggested. All I was asking about was if there was a purpose to look at the list of Tivo numbers because I would assume it would be the same as my list of call in numbers that are on my Tivo already. I have already tried all those numbers. The poster did not give a link or anything to hint at where the list could be found that he is referring to.

I just took my Tivo to my sister's house today to see if that would make a difference. It did not... it still did not work.

BrendaG4
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Old 01-28-2009, 08:33 AM   #246
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I don't think they owe us new machines, just to get the damn service working properly - which they are working on.
Agreed. But if they can't, they aren't free to just say "sorry, too bad", either.
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Old 01-28-2009, 10:32 AM   #247
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Yes, I have already tried what was suggested. I put the number plus a 1 and the area code in the prefix just like you and others have said. It did not work. I even tried someone's post where they listed a number in another state.

I don't know why you feel I have not done what was suggested. All I was asking about was if there was a purpose to look at the list of Tivo numbers because I would assume it would be the same as my list of call in numbers that are on my Tivo already. I have already tried all those numbers. The poster did not give a link or anything to hint at where the list could be found that he is referring to.

I just took my Tivo to my sister's house today to see if that would make a difference. It did not... it still did not work.

BrendaG4
There is only so much hand holding we can do for you here. You honestly have to go back to the square before square one. Square one was following the instructions. The square before that is actually reading the instructions.

There's no way for me to know your proper dial in number. We don't know and don't want to know your area code or local city. As stated in the original message, you have to GO TO TIVO.COM AND LOOK UP ON THEIR WEB SITE YOUR LOCAL DIAL IN NUMBERS. What that means is that you fire up your web browser and navigate to www.tivo.com, the company that manufactures and supports the Tivo. Look on their site for the list of local dial in numbers in your area code. That's the only link you need.

You said that you tried just one number in the prefix field, a number you had been using already and was already problematic and you used a number someone else provided which likewise didn't work. I suggested you try different phone numbers and since you were stuck in guided setup to put the new numbers in the prefix field -- because Tivo dials a special unchangable number for this process which obviously isn't working. It will use the unchangable number no matter what number you select as your local dial in number. This is why you have to put the full number in the prefix field. It tricks the Tivo into dialing a different and hopefully working number instead of the built-in unchangable number which isn't working.

It may be that you can't solve your problem. If the nature of your problem is the same as everyone else's with a Series 1, that is to say the service calls to obtain guide data repeatedly fail, then the solution is beyond your control and you'll have to wait for Tivo to fix it or replace your series 1 with a newer Tivo.
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Old 01-28-2009, 03:23 PM   #248
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There is only so much hand holding we can do for you here. You honestly have to go back to the square before square one. Square one was following the instructions. The square before that is actually reading the instructions.
I do not know why you are treating me as if I did not read or follow the instructions. I read them and tried to follow them.

Quote:
There's no way for me to know your proper dial in number. We don't know and don't want to know your area code or local city. As stated in the original message, you have to GO TO TIVO.COM AND LOOK UP ON THEIR WEB SITE YOUR LOCAL DIAL IN NUMBERS.
Why are you saying to go to the website and look up the numbers, when the Tivo itself already has a list of numbers that it downloads?

Quote:
What that means is that you fire up your web browser and navigate to www.tivo.com, the company that manufactures and supports the Tivo. Look on their site for the list of local dial in numbers in your area code. That's the only link you need.
I looked all over the website and I cannot find a list of numbers. I looked in everything I could find that I thought might contain a list of numbers.

If I could find a list of different numbers to try, I would try them.

Quote:
You said that you tried just one number in the prefix field, a number you had been using already and was already problematic and you used a number someone else provided which likewise didn't work. I suggested you try different phone numbers and since you were stuck in guided setup to put the new numbers in the prefix field -- because Tivo dials a special unchangable number for this process which obviously isn't working.
First I tried every number in the regular number field. I tried them multiple times. They did not work.

Then I tried 2 numbers in the prefix field. I did not think it was necessary to try every single one. I figured if it did not work with 2 then it was not going to work. I do not have free long distance. I can't afford to try 10 different numbers for 20 minutes at long distance prices. Other people are saying that they can't get it to work either.. so I did not figure it was because I just needed to try more.

The Tivo was working until my cable setup changed and I had to run Guided Setup. (Well I had the intermittent errors that others are describing but repeated calls got the info.)

Quote:
It will use the unchangable number no matter what number you select as your local dial in number. This is why you have to put the full number in the prefix field. It tricks the Tivo into dialing a different and hopefully working number instead of the built-in unchangable number which isn't working.
Thank you for your description. How many numbers do you feel I have to try before you will feel I have done what you have suggested?

Quote:
It may be that you can't solve your problem. If the nature of your problem is the same as everyone else's with a Series 1, that is to say the service calls to obtain guide data repeatedly fail, then the solution is beyond your control and you'll have to wait for Tivo to fix it or replace your series 1 with a newer Tivo.
I don't know why you don't think that this is my problem... and that I have a fixable problem. My symptoms are the same as everyone else's.

Here is what happened...

1. Before the Dec 3 date when others talk about not getting the program info... I could not get it. I tried multiple times to download it and it did not work. After several days, I went to my sister's house and was able to get the guide info.

2. I had problems getting guide data. I did not know about this problem going on. I figured oh I guess my modem is failing. Repeatedly call Tivo when my daily call would fail to get the info. Then it got the info.

3. Got DTA from Comcast for outlets in house. Could not get the DTA to change channels. Searched online for a solution. Discovered that Pace does not work with the Tivo for me. (Some can get it to work and others can't.) Used the Motorola unit instead and got it to work.

4. Had to run Guided Setup because we did not have a cable box before that. Now the Setup Call completes but the Program Call does not. It fails with a "Downloading: Failed. Call interrupted" message.

5. Searched online about it.. figured I would just see that the problem was "your modem is bad".. but instead found threads where multiple people had the same issue.

6. Tried every suggestion I was capable of trying. If I was capable of trying what TivoJerry wants done, I would do it. I wrote him to ask if there were tests a dialup user could do. He said no. I even posted his message elsewhere in case maybe others could help him. I am trying to get my brother in law to help with the tests TivoJerry wants done. (I can't do them, I don't have broadband.)

7. Still need to see if I can pull the drive and try to delete the logs which was one suggestion I saw. Did not want to have to do that if there was another way. Can't get in through telnet anymore, I assume because Guided Setup is running.

I feel that this shows I have been trying as hard as I can and reading directions.

BrendaG4
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Old 01-28-2009, 05:56 PM   #249
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Well, I joined the club today. I had revived my dormant, lifetime subbed Tivo S1 with a Radioshack DS digital receiver. It actually got through a couple of downloads for the original cable setup, then when I went through a guided setup for the external box it worked on the initial call then failed. I have the turbonet setup which has worked for years but I tried the modem (which was working last time I used it) and that didn't work. When I do a test, it gets passed "dialing" but when it gets to connecting, I get "service unavailable". There is a pattern to all this - I think they want to kill all the lifetime subbed S1's out there!
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Old 01-28-2009, 07:30 PM   #250
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Originally Posted by TiVoJerry View Post
For anyone with a turbonet card in an S1, engineering wants help getting a network fingerprint.

Using a Linux router or sniffer, wireshark (windows,linux) or tcpdump (linux), capture whole throughput to test failed calls and send me a PM so I can give you an email address to send the files to.
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I have a laptop with wireshark and a hub that I can use to sniff the network to capture the data traffic to Tivo Inc. The only thing stopping me of getting it is 600 miles of concrete to get to my moms where the problem exists. It there anyone in the Dallas Area (like within a few hours) that has a S1 with a TurboNet card that is experiencing this Connection Interrupted or Service Unavailable problem that I can hook up my hub and laptop to so that we can send this data to Tivo Engineering.

We need to get this to Tivo Engineering or otherwise they are going to think there really aren't that many people having this problem.
Is there not anyone in the Dallas Area (with a couple of hours) that I can hook up my network sniffer too?
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Old 01-28-2009, 07:40 PM   #251
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Originally Posted by brendag4 View Post
I looked all over the website and I cannot find a list of numbers. I looked in everything I could find that I thought might contain a list of numbers.

If I could find a list of different numbers to try, I would try them.
Here you go, Brenda http://www3.tivo.com/tivo-misc/popfinder.do
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Old 01-28-2009, 07:48 PM   #252
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Agreed. But if they can't, they aren't free to just say "sorry, too bad", either.
True.
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Old 01-28-2009, 07:52 PM   #253
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First, I re-read my post and I don't think I stated it the way I should have. I was responding to the post above me that said we should get discounts on new machines and of course keep our service. I was trying to say that I am am not asking for a discount on a new machine but we should be offered the ability to transfer our service if we BUY a new machine.

Second, I tried a couple of times last night, before I posted, to update the Tivo w/ no success, as stated previously. However, I woke up this moring telling me that I had 1% more left to finish processing. I came home from work and see that I now have program data for 2 more weeks. I guess if you say class action you get results . I'll check it tomorrow and see if all is still good.
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Old 01-28-2009, 08:12 PM   #254
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in desperation, i tried the prefix dial trick and after a few tries i found one number that worked and got my way through most of guided setup. in the middle of it, i switched to turbonet, connected once and started downloading only to get interrupted and wouldn't connect after that. i switched back to dial up and that was still working and that's how i got through guided setup. it's now downloading program data. there's something definitely wrong with the web connections. it was so solid for so long and for it to deteriorate this bad is unconscionable on tivo's part.
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Old 01-28-2009, 08:18 PM   #255
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I guess if you say class action you get results . I'll check it tomorrow and see if all is still good.


I tried 3 calls this am; all 3 failed during connecting with the service unavailable error.

It's just so random how it works, then fails, then kinda works, then ...

I like things like my toaster; when it breaks, it stays broken.
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Old 01-28-2009, 09:50 PM   #256
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As I mentioned earlier in this thread, my daily calls are now succeeding after I deleted the log files from my TiVo. To do so, you need to have Telnet access. Navigate to /var/log and delete all of the files in that directory.
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Old 01-28-2009, 10:50 PM   #257
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Originally Posted by TiVoJerry View Post
For anyone with a turbonet card in an S1, engineering wants help getting a network fingerprint.

Using a Linux router or sniffer, wireshark (windows,linux) or tcpdump (linux), capture whole throughput to test failed calls and send me a PM so I can give you an email address to send the files to.
Annoying. I wanted to see if I could help test this, so I re-enabled dialout through TurboNet. Right off the bat I had a run of several back-to-back test calls failing to "connect", so I set up tcpdump to try to capture this "in progress". I was able to get in far enough while viewing (but not yet recording all activity) to see that I was actually receiving a "HTTP/1.1 500 Internal Server Error" from 204.176.49.2 port 80 -- in other words, I was definitely connecting to *something*, but it was going bye-bye while in process.

So, I thought, I should be able to capture the raw datastream for TiVo's use to prove the point. Except, as soon as I set up tcpdump to write output to a file, I didn't get another 500 error in over a dozen tries.

So -- I can report that I was actually connecting to the TiVo service during my test call, and that I was receiving a server error from the HTTP server hanging off of the listed IP address. However, I can prove none of it, as I wasn't writing packets to a file at the time. Sorry.

Thought I'd report it here anyway, in case it's of any help.

I'll continue to TRY to use a TurboNet connection for the time being. Maybe I can catch the silly thing in the act again at some point.

BittMann
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Old 01-29-2009, 12:19 AM   #258
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answers to several users

Answers to various people below...

dlee0708,

we need to find people near other people who can do the test if they can't. I am in Tacoma, Washington but no one besides us is saying where they are.

mec1991,

Thanks for the info!

dcstager,

At the link that mec1991 provided, all these numbers are exactly the same as what is already on my Tivo. I don't understand why you thought they would be different numbers. Maybe you thought I had not called Tivo in a long time so there would be new numbers. I had called in recently before I did the Guided Setup. (Yes, I had intermittent problems but no way as severe as others have described.) Also.. I was getting through the download of the numbers anyway. The Setup Call has almost always worked. What messes up is the Program Call.

Bittmann,

WTG!!!

Did you send this info to TivoJerry? I know you said you could not prove it, but they might not require you to be able to prove it before they do anything. We can't assume that Tivo is reading through this thread when most of it is not going to provide info that helps them.

In the interest of time, I PMed TivoJerry about your response on this thread.

Brenda

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Old 01-29-2009, 09:14 AM   #259
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my modem call failed in the program call part - just as expected. i tried turbonet again just for the heck of it and it got through to the program call download then failed. it refused to connect after that. this is consistent with the report about an http 500 server error. the web-app server typically needs a reset after that and won't take any more connections. unless they have a restart scripted if the condition is detected, someone will have to reset the web-app server. it sounds like there's a new version of web-app code that is cr@pping out all over the place.
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Old 01-29-2009, 10:16 AM   #260
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Originally Posted by brendag4 View Post
Answers to various people below...

dlee0708,

we need to find people near other people who can do the test if they can't. I am in Tacoma, Washington but no one besides us is saying where they are.
I'm in Bainbridge Island, WA. Our Sony Series I uses a modem. We've noticed some failing calls lately, but when I checked last night the last scheduled call was sucessful.

Since we don't check the settings screen everyday, I don't know if the recent failed calls are random or related to the issues in this thread. I can tell you that this unit has never ran out of program data, so it never failed to complete a call for longer than a few days.
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Old 01-29-2009, 10:27 AM   #261
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fixed sort of

Broke down and pulled the drive.

Renamed one of the log files because I thought that was what one report had said to do. Did not work with 1 call.

Pulled drive again. Renamed log directory. I think the first time I got the Call interrupted error. Tried again and went to bed while it was working. Woke up and it said Service unavailable. Tried again.. and it completed way too fast. It just immediately marked the items as Done. (Well I dont remember if it did the Connecting, setting the clock thing.. but only took a few minutes and not 20-30.) Now it is saying it needs to process the data for 4-8 hours.

I still cannot telnet. Is this because it is processing the data, or is it going to be that something else is wrong? I do not have a light anymore for the Tivo on the router. I had it throughout trying to fix this problem until now.
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Old 01-29-2009, 10:32 AM   #262
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I'm in Bainbridge Island, WA. Our Sony Series I uses a modem. We've noticed some failing calls lately, but when I checked last night the last scheduled call was sucessful.

Since we don't check the settings screen everyday, I don't know if the recent failed calls are random or related to the issues in this thread. I can tell you that this unit has never ran out of program data, so it never failed to complete a call for longer than a few days.
Dancar, the only reason I knew I had a problem was because I was checking the screens. I did not find the problem because of getting an out of program data message. I just noticed that some shows would have no description.. so I went in and would see the Call Interrupted message. Just figured the modem was getting flaky until I tried to do a Guided Setup. Then I could not get out of it until I renamed the log directory.

I would say keep checking your screen every day and see if you are getting a lot of the messages. If so, don't do a Guided Setup. I would say force it if it if you got the message because no telling when you might get hit hard.

I am not sure where Bainbridge Island is.. but do you have the equipment they mention such as a router or sniffer that can do a traceroute? (I am in Tacoma)
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Old 01-29-2009, 12:12 PM   #263
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a sniffer is just a computer that can inspect network packets and their contents. the tcpdump described somewhere on the thread can provide some of that information. a traceroute (tracert on some computers) is a command on most OS's showing hops from router to router from an originating computer to a destination host or ip address (example tracert www.tivo.com) . traceroute can show latency or where the connection's route is failing or timing out.
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Old 01-29-2009, 12:42 PM   #264
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Is there not anyone in the Dallas Area (with a couple of hours) that I can hook up my network sniffer too?
Just an update. I just sent my hub to my mom, so hopefully in a couple of days I can get her to put the hub in place and I think I already loaded wireshark on her computer and will be able to capture the traffic and send to Tivo Engineering as TivoJerry has asked.

One thing, I am not sure my moms problem is exactly the same as everyone elses. She cannot complete a test call or daily call at all. It never gets past the connecting stage. It does have some network connectivity because I had her log into the router she could see the IP address and then I had my her ping the Tivo IP address and it responded. So I am assuming its able to get a connection outside the router, but I can't be for sure. There is only one other person on here I believe that had the same similar symptoms. Everyone else seems to be able to get past the connecting stage.
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Old 01-29-2009, 12:56 PM   #265
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...
I am not sure where Bainbridge Island is.. but do you have the equipment they mention such as a router or sniffer that can do a traceroute? (I am in Tacoma)

You can get a the wireshark sniffer free at http://www.wireshark.org/download.html . You can load this onto your computer and see all the network traffic coming to and from your computer.

The trick is to see the network traffic to/from the Tivo. It used to be all you had to do is get a hub, connect the hub to your router, then connect the Tivo and your computer to the hub and you are set.

The problem is all the multi-connection devices now are Ethernet Switches which reduce network traffic by only sending data to your computer that are addressed to your computer instead of all the traffic. Therefore your computer (and therefore wireshark) can't see any data sent/received to the Tivo that goes to Tivo Inc. I went to Frys and I couldn't even find a hub. But I ended digging thru all my old junk and finally found an old one.

So unless you can get a hold of an old dumb hub (or if you have a real expensive Ethernet switch with management capabilites to turn on a port to receive all data) then the sniffer isn't going to help.
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Old 01-29-2009, 12:58 PM   #266
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Just an update. I just sent my hub to my mom, so hopefully in a couple of days I can get her to put the hub in place and I think I already loaded wireshark on her computer and will be able to capture the traffic and send to Tivo Engineering as TivoJerry has asked.

One thing, I am not sure my moms problem is exactly the same as everyone elses. She cannot complete a test call or daily call at all. It never gets past the connecting stage. It does have some network connectivity because I had her log into the router she could see the IP address and then I had my her ping the Tivo IP address and it responded. So I am assuming its able to get a connection outside the router, but I can't be for sure. There is only one other person on here I believe that had the same similar symptoms. Everyone else seems to be able to get past the connecting stage.
i've had problems not getting past the "connecting" stage. yesterday, it changed and i got past it (only to fail at download). once it failed, though, it will continue to fail until something changes on the other side. last night i quit after it started failing on "connecting" again using turbonet. will try again later...
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Old 01-29-2009, 01:28 PM   #267
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S1 still down.......

It seems to me, that once it misses the daily call your in trouble. For instance if I'm 12 days behind it took 12 calls to catch up. (Providing it's able to connect and get to downloading). It hits the "call interrupted" message it seems, for the end of each day of the download.

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Old 01-29-2009, 05:07 PM   #268
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I've shared a sniff of a working series one to TiVoJerry. RAR'd it was 5.6mb

I hope all of you have taken the time to send your packet captures!
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Old 01-29-2009, 05:14 PM   #269
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I know I'm opening up a can of worms for my PM inbox, but for anyone affected by this can you send me your TSN. I have been given something to try and need a few volunteers.
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Old 01-29-2009, 05:15 PM   #270
badcrc
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Join Date: Aug 2000
Location: Bremerton WA
Posts: 165
I've been having this problem since early December too. I can do test calls and force daily calls and only about 1 out of 4 go through, and of those that do, only about 1 out of 3 test calls succeed, and only about 1 out of 4-5 daily calls succeed.

Quote:
Originally Posted by Monty View Post
It seems to me, that once it misses the daily call your in trouble. For instance if I'm 12 days behind it took 12 calls to catch up. (Providing it's able to connect and get to downloading). It hits the "call interrupted" message it seems, for the end of each day of the download.
This isn't my experience, but I would think the more days you are behind, the more data you would have to download to catch up, which means a longer phone call and more chance you get disconnected by one of these weird errors. I ran out of guide data completely on two of my tivos which is how I discovered the problem, but I didn't have to make 12 calls, only about 6 to get a successful download. The first tivo that ran out of data I assumed was because of a fluke of having 3 tivos on the same phone line competing to download while using the same line for voice calls. When it happened to another tivo I kept an eye on it and realized most of the calls were failing.
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