From 1st June 2011 there will no longer be an official TiVo service for Series 1 units in the UK
This thread will remain here for reference only!
Hello and welcome to all new forum members!
Please take the time to read the information contained in this thread before posting on the forum. Many questions are asked repeatedly and answers for most of these are below!
If you're thinking of buying a TiVo read my article at the end of this thread to see what you can expect.
If you think you have a problem - as well as posting to the forum please also let customer services know so they can properly record your fault:
0844 241 0703
This is the same number for all your TiVo CS queries.
The latest software release is version 2.5.5 which all subscribers will receive automatically a few days after purchase - see TiVo's site here
for details and updated user manuals.
Those of you lurking reading away but not posting (we know you're out there!) post away! We're all a friendly bunch and would love to hear from you.
Look out for posts from TiVoPony, TiVo_Ted (no longer works for TiVo), and TiVoRich (Engineering Project Manager and Technical Lead Engineer for the UK software)!
Answers to some common questions asked by new owners:
Can I use a TiVo designed for use in the USA in the UK (eg Series2 TiVo)
This is asked many many times, and the short answer is NO. They use a different TV system (NTSC), different power supply, and it is NOT possible to subscribe to the TiVo service to get guide data.
Where can I get a new UK TiVo box from?
EBay is really the best place at the moment.
I just read TiVo is going to pull out of the UK - is this true?
TiVo are not
pulling out of the UK. Read the real truth here
How do I get TiVo to record from Sky radio channels?
I'm having problems getting TiVo to control my STB
. This page lists what IR codes you should be using, and what boxes are supported.
When will I get the V2.5.5 software update?
Brand new TiVo's are shipped with V1.5 - which contain some bugs, and does not have the full functionality of V2.5.5. All TiVo subscribers should be updated to V2.5.5 within a few days automatically. To speed this up keep forcing a daily call in the phone settings until you get it. When the status shows "Pending Restart" TiVo will reboot at 2am and update your box. You can just reboot it yourself if you can't wait!
How can I copy recordings from TiVo to other devices?
If you would like to copy any recordings from the ‘now playing’ list on your TiVo to a VCR, DVD or a PC – you can connect up your TiVo to any recording device by using either the RF output or VCR/TV SCART output sockets. If you are copying to a PC – then you’ll need a video/audio (TV) capture card within the PC which will accept either the SCART or RF output from your TiVo. You can then use the ‘Save to VCR’ option described on page 19 of your user manual.
Does TiVo support digital cable yet?
Yes. An adaptor is available for £30 from customer services for Pace 1000 and 2000 boxes. Pace 4000 owners can now use code 20020 under "Pace" and do not require the adaptor (or 20009 failing that but avoid radio channels with this code). Threads to read on this are: Pace 1000
, Pace 2000
, Pace 4000 (Original NTL areas)
, Pace 4000 (Ex C&W / Telewest areas)
. UPDATE OCT 2002: Some Ex C&W / Telewest
(not original NTL) users are reporting problems once their STB has been updated to software version CR3. This is being investigated.
I'm having problems with the remote?
The batteries that TiVo ships with are very poor. Put some new ones in if your remote has stopped working. If you are getting double key presses and new batteries didn't help the remote is probably dirty - you'll need to carefully take it to bits and clean any grime away (or purchase a new remote from customer services). To reset the remote hold down the TIVO and PAUSE keys together until the LED lights, then release all buttons and press the ZERO key.
Can I upgrade my TiVo and how do I tell how many discs I have?
A few tools are available to help you. Start by reading Hinsdales guide
and the Hack FAQ
. Ways to tell if you have two drives can be found in the UK FAQ here
. If you need help with your upgrade or want to get a TiVo backup image on CD contact either Rob Bellis: email@example.com
, or Trevor Heartfield (TiVoMad): firstname.lastname@example.org
. Note that two-disc users with V2.5.5 should read this thread
before attempting to use mfstools (background to problems encountered in V2.5.5 is in these threads: here
To help you decide what size hard disc to use, see MrTickle's graph of hard disc size versus TiVo capacity here
Please note that links to sites carrying backup images of TiVo software are not allowed.
I have sound warbling, stuttering, brightness pulsing, NICAM problems.
A: See tivobugs
- a lot of this is fixed in release 1.5.2 or later which you should receive within a few days of subscribing to the TiVo service. A hardware fix will be made available to everyone affected shortly. Check the box TiVo service number before buying - it is of the form 023-0000-XXXX-yyyy. If the XXXX number is 6022 or higher your box should already have the hardware mod. Some 6021 boxes also have it. Customer services will be able to advise you further.
Why can't I get my TiVo remote to control my TV or Stereo?
There are actually more codes for most manufacturers than shown on screen. As a start try adding 1000 to the codes listed on screen, and look here
for more codes and information.
I seem to be running out of guide data for the terrestrial channels
The five main terrestrial channels are updated during Saturday/Sunday for the next week, so you would normally have 5-14 days worth of data. Satellite / cable channels often have guide data much further into the future.
Why are there two IR emitters?
Usually you'd only use one of these. Keep the other hidden away where it won't affect control of the STB by the other (or apply black tape over it). Its possible to have a dual STB setup where you have Sky Digital via SCART and another source such as ITV Digital via RF. In this case each IR emitter controls one of the STB's.
Can I use TiVo abroad?
You should be able to use TiVo abroad in any countries with a PAL TV system and a 220V-240V 50Hz electricity supply. There are quite a few overseas users active on this forum. TiVo's guide data is only for the UK, most people have Sky Digital - see here
for information on how to get Sky Digital overseas. You'll need to set TiVo's dial prefix to either (a) the international dialling code to dial the uk, or (b) the number of a local UUNET POP number followed by two commas (preferred as this is a local call instead of international!). You'll also probably need a UK address to register for TiVo's subscription. For further details or to ask questions see this thread
What does the "First Run" option mean - repeats are still being recorded?
Firstly this option depends a lot on good guide data. Secondly this option doesn't stop you recording repeats. It is intended for use where a channel is airing two series simultaneously - a new one and an old one. A good example is Stargate SG1 on Sky1. Here there is often a new series being run once a week, and an old series being run concurrently at other times. Selecting First Run Only in this case should just record episodes in the new series. As a general rule leave this option on "First Run and Repeats" unless there is a good reason to change it. Repeats are stopped by the 28-day rule which is an automatic process, but also reliant on good guide data. If you have already recorded an episode of a programme with the last 28 days then TiVo will not record it again (unless specifically asked to). So for example, if you have a Season Pass for Enterprise on Sky1, and you recorded the Monday episode, then TiVo will no re-record it on the Sunday when it is repeated. If it wasn't recorded on Monday (say because another programme with higher priority was recorded) then it will get the repeat on Sunday instead. The technical info on how First Run works is: a "First Run programme" is ANY program that is airing within 28 days of the program's "Original Air Date" field and has not been previously recorded. The "Original Air Date" field can be viewed by pressing the ENTER key when viewing the programme's details.
What are backdoors and how do I enable them?
The backcode is "B D 2 5" - leave out the quotes, note the space between each character. For more information on backdoors and how to use the backdoor code see the comprehensive thread on this in the US forum here
I can not record from TiVo's internal tuner
If you have the same channels on a STB then you can't record from the terrestrial (internal tuner) versions. TiVo always uses the best quality source available for a particular channel (usually the one via the AUX SCART). To record from a particular source remove the channel on the other source from Channels You Receive.
TiVo is not sending any IR signals out to my STB
If TiVo detects any IR signals being transmitted it will not send out its IR signals until they have stopped. Check for remote controls being sat on etc! Also if you have a remote sender to transmit between rooms they sometimes send out background IR that may affect TiVo. Some lights also cause problems!
TV problems when TiVo is on
Some users are reporting problems with their TV's after the upgrade to V2.5.5 (mainly Philips but some Sony, Toshiba and other stes) - these include the TV switching itself off and inability to change the volume (or other odd remote control issues when trying to use the TV). Ring up customer services and request the V2.5.5a update which will remove the Teletext subtitle recording feature which these sets do not like.
Where are my TiVo Suggestions?
TiVo have confirmed that due to changes in their data format, the 'Suggestions' no longer work on UK Series 1 machines.
Some things new owners don't realise about TiVo:
- TiVo suggestions when recorded automatically will always be removed first if your TiVo runs out of space. Don't worry about them taking up space - just let it happen! If you want to save some use the "Save until" option to save longer.
- If two channels have the same name (eg say Channel 4 on Sky Digital and terrestrial) then TiVo always records using the lowest numbered channel even if you tell it to use the higher numbered channel. To record the higher number you have to remove the lower numbered one from "Channels you watch" in setup. UPDATE: In V2.5.5 TiVo records from the highest quality source (the one connected via the AUX SCART).
- TiVo has some undocumented shortcuts - try pressing the "TiVo" button then a numeric digit - eg "TiVo", "2" goes to the "ToDo" list.
A portal of all things TiVo in the UK.
This is the UK TiVo FAQ and may answer a number of your early questions.
Two UK TiVo newsletters: One for announcements of major UK TiVo news, and the other a periodic newsletter.
This site is a list of suggestions TiVo users have submitted. These are suggestions for features in a future software release. Everyone should join up, vote on the suggestions, and suggest away! The site was set up at TiVo's request and they will be watching closely to see what you want - have your say!
Think you've got a problem? Check out the known bugs at this unofficial site. Also has a problem solving wizard.
TiVo's official UK site.
A good guide to increasing the storage capacity of your TiVo (not for newbies!)