TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Series3 HDTV DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 01-14-2009, 09:51 AM   #6151
pdhenry
Every Day's Saturday
 
pdhenry's Avatar
 
Join Date: Feb 2005
Location: PA
Posts: 12,243
On the Comcast website there's a lineup page that shows what's included in each tier. Have you looked there?

Before I had the CCs I could tune the ClearQAM channels but the TiVo guide didn't know how to map the lineup to them.
pdhenry is online now   Reply With Quote
Old 01-14-2009, 09:59 AM   #6152
jeffw_00
Registered User
 
Join Date: Sep 2000
Posts: 664
Quote:
Originally Posted by ccarollo View Post
We picked up an M-card at our local (north Seattle) Comcast office and installed it just fine. Just a call in to Comcast to pair it and we were good to go.
In MA - they won't let you do this - they want their $17 for the truck-roll

(or my guess is that most people can't do it right, and they can't charge if they're 'fixing' something, but they can if they're 'installing' something)
jeffw_00 is offline   Reply With Quote
Old 01-14-2009, 10:19 AM   #6153
pdhenry
Every Day's Saturday
 
pdhenry's Avatar
 
Join Date: Feb 2005
Location: PA
Posts: 12,243
I'm sure that's Comcast's thinking but if they use a contract installer rather than a qualified tech, the installer will be more clueless than you are, by virtue of your having read these threads.
pdhenry is online now   Reply With Quote
Old 01-14-2009, 12:40 PM   #6154
miketo
Registered User
 
Join Date: Nov 2007
Posts: 9
Quote:
Originally Posted by ccarollo View Post
We picked up an M-card at our local (north Seattle) Comcast office and installed it just fine. Just a call in to Comcast to pair it and we were good to go.
Wow, either you were lucky or the Aurora Comcast office has finally learned a few tricks. I tried the CableCard thing nine months ago. We had to pay a roll fee, a guy came out, fumbled on the phone and with the card for forty-five minutes, then had to leave on another call. Never did get HD schedule info. I returned the card -- and Comcast refused to refund the roll fee.

As they say, once burned, twice shy.
miketo is offline   Reply With Quote
Old 01-14-2009, 03:55 PM   #6155
a68oliver
Registered User
 
Join Date: Jul 2000
Location: New Castle, IN
Posts: 421
Quote:
Originally Posted by pdhenry View Post
On the Comcast website there's a lineup page that shows what's included in each tier. Have you looked there?

Before I had the CCs I could tune the ClearQAM channels but the TiVo guide didn't know how to map the lineup to them.
Unfortunately, not all Comcast areas break down the channel lineup by tier. My area simply shows "all channels" and it isn't even up-to-date. If I go look at the TV schedule on Comcast, I can find the correct channels for my area, but the lineup for my area is still several months behind.
__________________
Alan
Tivo S1 May 2000
Tivo S3 June 2007
Tivo HD November 2007
a68oliver is offline   Reply With Quote
Old 01-14-2009, 04:17 PM   #6156
pdhenry
Every Day's Saturday
 
pdhenry's Avatar
 
Join Date: Feb 2005
Location: PA
Posts: 12,243
Does it confirm what channels are in Limited Basic? My lineup shows that the digital and HD local channels are part of limited basic.
pdhenry is online now   Reply With Quote
Old 01-15-2009, 05:58 AM   #6157
c3
TiVoholic
 
Join Date: Sep 2000
Location: Silicon Valley, CA
Posts: 3,049
Quote:
Originally Posted by Wiley1 View Post
If you don't know the answer, do you just make up a bunch of stuff?
What did I make up? Other members and I have already answered your question, but you continue to believe in the Comcast technicians who don't know what they are talking about.
__________________
TiVo Roamio Plus (10/18/2013): WD30EURS
5 TiVo HDs: WD10EACS, WD1000FYPS, WD10EACS, WD5000ABYS, WD10EADS
Addicted to TiVo since 9/16/2000, all lifetime subs

Last edited by c3 : 01-20-2009 at 09:01 PM.
c3 is offline   Reply With Quote
Old 01-15-2009, 04:28 PM   #6158
bakerja
Registered User
 
bakerja's Avatar
 
Join Date: Sep 2008
Posts: 44
M-cards losing channels after a few days?

I just got installed from Comcast in Nashville and had a pretty good experience. I dropped AT&T DSL/phone and picked up Comcast digital starter/phone/internet. Everything works but when the installer was talking with the Comcast dispatcher, he was told that M-cards are problematic and my channels "WILL" drop after a few days. They said I should return the M-card when this happens and pick up 2 S-cards at the Comcast office.

Have any of you heard of this problem?

Thanks,
JAB

edit: this is a tivo HD DVR

Last edited by bakerja : 01-15-2009 at 04:37 PM.
bakerja is offline   Reply With Quote
Old 01-15-2009, 04:41 PM   #6159
dswallow
Save the Moderatоr
 
dswallow's Avatar
 
Join Date: Dec 2000
Location: Long Branch, NJ, USA
Posts: 49,292
TC CLUB MEMBER
Quote:
Originally Posted by bakerja View Post
I just got installed from Comcast in Nashville and had a pretty good experience. I dropped AT&T DSL/phone and picked up Comcast digital starter/phone/internet. Everything works but when the installer was talking with the Comcast dispatcher, he was told that M-cards are problematic and my channels "WILL" drop after a few days. They said I should return the M-card when this happens and pick up 2 S-cards at the Comcast office.

Have any of you heard of this problem?

Thanks,
JAB

edit: this is a tivo HD DVR
The dispatcher is another clueless person. If your channels drop out, the mostly like cause will be them not having configured the cards with correct billing codes on your account. Just call back and speak to someone with a clue if it should happen, or email ComcastCares (just search on the forum for all the contact info) and let the corporate office pass your problem down to a technician with a clue for you.
__________________
¯\_(ツ)_/¯****************
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
dswallow is offline   Reply With Quote
Old 01-16-2009, 09:23 AM   #6160
MisterWho
Registered User
 
Join Date: Oct 2007
Posts: 57
Quote:
Originally Posted by drhankz View Post
Like I said in previous posts - the Tech talks to people the end user
can not access. The results are USUALLY always better
The problem that my grandmother was having getting her mcard installed and all channels tuning was solved Tuesday with the tech showing up stating "I dont konw anything about these Tivo Cards(!)" but calling in and speaking to someone for all of maybe two minutes.

I know what you say is true, just wish we did have access to these people who are needed to fix cablecard issues without numerous calls and multiple appts. Until using the "Email Rick" route, we were told by every phone CSR that "you're not supposed to get those channels."
MisterWho is offline   Reply With Quote
Old 01-16-2009, 02:13 PM   #6161
starmanj
Registered User
 
Join Date: Aug 2007
Posts: 27
Beware folks. Comcast and I have been wrangling for 3 months over their NEW cablecard rate fees. I was told they were going to charge me $2/month for the 2nd, 3rd, etc. cablecard. So I bought 3 TIVO-HD's. My bill is $14/month more ($7 per cablecard)-- the same as a basic digital cable box! That on top of Tivo fees. After 20 calls to different people, most of them saying I really had 3 cable boxes (which I don't), a guy from billing called and said their NEW rate structure for cablecards are $7/month regardless if I am using 2-way service (on demand, guides, etc.) or not, regardless if it's a full cable box or not.

This kills the economics of buying TIVO boxes-- you buy a TIVO, they charge $12/month, Comcast charges you $7/month-- it costs much more than renting a Comcast DVR now.

I hate Comcast. I'm stuck with a TIVO contract now that locks me into Comcast.
starmanj is offline   Reply With Quote
Old 01-16-2009, 02:27 PM   #6162
starmanj
Registered User
 
Join Date: Aug 2007
Posts: 27
PS-- is it legal and is my town to blame for letting Comcast increase cablecard rates 500% from $2 to $7/month?
starmanj is offline   Reply With Quote
Old 01-16-2009, 02:40 PM   #6163
chris1088c
Registered User
 
Join Date: Jan 2009
Posts: 39
Quote:
Originally Posted by starmanj View Post
Beware folks. Comcast and I have been wrangling for 3 months over their NEW cablecard rate fees. I was told they were going to charge me $2/month for the 2nd, 3rd, etc. cablecard. So I bought 3 TIVO-HD's. My bill is $14/month more ($7 per cablecard)-- the same as a basic digital cable box! That on top of Tivo fees. After 20 calls to different people, most of them saying I really had 3 cable boxes (which I don't), a guy from billing called and said their NEW rate structure for cablecards are $7/month regardless if I am using 2-way service (on demand, guides, etc.) or not, regardless if it's a full cable box or not.

This kills the economics of buying TIVO boxes-- you buy a TIVO, they charge $12/month, Comcast charges you $7/month-- it costs much more than renting a Comcast DVR now.

I hate Comcast. I'm stuck with a TIVO contract now that locks me into Comcast.

I doubt it will help you with your problem but I would atleast file a complaint to the FCC. I don't know if any parameters were set with price regarding the FCC requiring Cable companies to provide cards, however, the whole purpose was to allow cosumers to own their own equipment and to allow companies like Tivo to be competitive.

I don't see how Comcast charging almost as much for the cards as they do for their box is fair at all.
chris1088c is offline   Reply With Quote
Old 01-16-2009, 02:44 PM   #6164
jeffw_00
Registered User
 
Join Date: Sep 2000
Posts: 664
I just finished up an article on this (watch electronichouse.com for it soon). What a lot of people don't get is this: Back in the old days, Cable company used to charge $10/mo for your box. then FCC said they can't charge a markup on equipment, so they charged $2 for box and $8 'service fee'. This is what you're tripping up on.

For your FIRST service, you should be charged all the programming costs, and small rentals for the cable-cards.

For your SECOND service - if you get a cable box, they'll charge you a few bucks for the box, and a $5 (or so) "service fee".

For your SECOND service - if you get cable cards, they charge you $7-8 for the first cable card - but that INCLUDES the "service fee" that would have been broken out if you did a box.

Now - if you were doing cable boxes, there wouldn't be a ~$5 fee for the 3rd box, etc (the $5 'whole house service" should cover all additional boxes") but since it's rolled into the cablecard fee, you are getting screwed a bit, and should complain. My understanding is that so few people take more than 2 outlets that they don't worry much about multi- pricing (in fact, COMCAST charges more per box for it's own TiVo box for the 2nd and subsequent boxes), if you explain it this way to a supervisor you might get a adjustment on the 3rd box.... Alternately, if CC wants to charge premium for 3rd and subsequent box, not much you can do

One thing my article concludes is that the monthy carrying charges for a Cable company DVR are priced to be able the same as the cost of cablecards + tivo service. You think this is a coincidence? 8-}

/j
jeffw_00 is offline   Reply With Quote
Old 01-16-2009, 02:46 PM   #6165
jeffw_00
Registered User
 
Join Date: Sep 2000
Posts: 664
oh and if it helps, at least here in MA (where i'm a local cable committee chair) cable companies can pretty much charge what they want for anything. FCC long decided that in most places - multiple cable cos + satellite cos = competition and so if you don't like what you're being charged you can vote with your feet.

Problem is - as long as (like I suggested) overall costs (cable box vs cable card + Tivo) come out about the same, you don't have much of a complaint
/j
jeffw_00 is offline   Reply With Quote
Old 01-16-2009, 03:20 PM   #6166
starmanj
Registered User
 
Join Date: Aug 2007
Posts: 27
Right. I'm in MA too. Monthly costs are about the same, except I paid $400 for my high-end TivoHD, so when you amortize that, plus $19/month, Tivo costs MUCH more than Comcast DVR boxes. The math is against Tivo.

The sad thing is nobody within Comcast knew why I was being charged this-- it had to escalate over 3 months to someone in Finance who researched it. Everyone else said it was because they showed me with 3 Moto boxes (which I don't have) then they said it was because I was using "host services" meaning guide and on-demand (which Tivo boxes don't use and aren't enabled). Comcast is a customer service monstrosity...
starmanj is offline   Reply With Quote
Old 01-16-2009, 03:35 PM   #6167
chris1088c
Registered User
 
Join Date: Jan 2009
Posts: 39
Quote:
Originally Posted by starmanj View Post
Right. I'm in MA too. Monthly costs are about the same, except I paid $400 for my high-end TivoHD, so when you amortize that, plus $19/month, Tivo costs MUCH more than Comcast DVR boxes. The math is against Tivo.

The sad thing is nobody within Comcast knew why I was being charged this-- it had to escalate over 3 months to someone in Finance who researched it. Everyone else said it was because they showed me with 3 Moto boxes (which I don't have) then they said it was because I was using "host services" meaning guide and on-demand (which Tivo boxes don't use and aren't enabled). Comcast is a customer service monstrosity...

What does your actual bill show you as being charged for? If it's showing anything other than cable card charges, it might be a mistake by the billing department. Even Comcast's official site says the charge for cable cards is "minimal".
chris1088c is offline   Reply With Quote
Old 01-16-2009, 03:35 PM   #6168
jeffw_00
Registered User
 
Join Date: Sep 2000
Posts: 664
Yup - the pricing at COMCAST has gotten way too complicated, and too few people there understand it. But now that I think of it - I'm not sure CC is cheaper on monthly costs....

For the first box, I -think- TiVo is a bit cheaper
COMCAST: $15 DVRsvc + $2 box = $17
TiVo: $13svc + $1.50 Ccard (1st one free) = $14.50

for the second box -
COMCAST: $15 DVR + $5 svc + $2 box = $22
TiVo: $5 svc + $3.50 Ccards + $10 TiVoSvc = $18.5

for the third box
COMCAST: $15 DVR + $2 box = $17
Tivo: $18.5 as before

So perhaps Tivo is a bit cheaper on the monthly?
.j
jeffw_00 is offline   Reply With Quote
Old 01-16-2009, 06:09 PM   #6169
starmanj
Registered User
 
Join Date: Aug 2007
Posts: 27
I talked to the guys at corporate (from an earlier reply, the executive office-- thanks for the info). We have talked about 6 times, he was helpful but clueless how cablecards worked. He kept saying "passive, one-way" digital service was $2 but two-way (with on-demand etc.) was more. He called me today and apologized, as of November, all of New England will be charged $7/month for extra cablecards. New policy. He said they were taking this new policy nationwide.

Bottom line-- cablecards now cost the SAME as digital boxes!!

Heads up!
starmanj is offline   Reply With Quote
Old 01-16-2009, 06:12 PM   #6170
jeffw_00
Registered User
 
Join Date: Sep 2000
Posts: 664
seems consistent with my post. I think there's a case that the 3rd and addl outlet using cablecards should be $5 less to match the box costs, but..
/j
jeffw_00 is offline   Reply With Quote
Old 01-16-2009, 09:25 PM   #6171
TiVo Steve
Registered User
 
TiVo Steve's Avatar
 
Join Date: Nov 2005
Location: Seattle WA.
Posts: 326
This is frustrating!

In times past, I would get a new channel or 2 before TiVo would provide the channel listings.

Over the past week, I have gotten 3 messages about lineup changes. All in all, 14 new channels! Problem is, Comcast does NOT have them available yet!
TiVo Steve is offline   Reply With Quote
Old 01-16-2009, 09:32 PM   #6172
jpagan
Registered User
 
Join Date: Nov 2007
Posts: 12
I got my HD TiVo back in september. I went to pickup my CableCARD from Comcast in Houston. I called the number they gave me with the card to have it paired. The person I spoke to said it would pair automatically and just wait 24 hours. Long long story... Finally a tech shows up who knows whats going on and he calls the right people and BAM! I get all my channels. The End.

No wait... Now Comcast sent me a letter saying they are upgrading their systems so I need a new CableCARD. So I go get this new card and the exact same story is happening again. I just got off the phone with TiVo support. I called the 866-986-8486 number in the FAQ. I gave TiVo support all the numbers for the CableCard and the phone number for Comcast. They called Comcast directly. After like 10 minutes TiVo support comes back and he says he managed to speak to somebody who seems to know what is happening. They sent the signals to the card and I have to wait until tomorrow. I keep my fingers crossed this will work. My understanding is this is not supposed to take Hours but rather minutes to work.

Questions:
Anybody in the Houston area who needed to replace their CC? Anybody in the Houston area have the phone number for a Comcast tech with a bad eye? He is tall skinny, Salt Pepper hair. This is the tech that fixed my card last time. I wish I could get in touch with him because he had the right connections.
jpagan is offline   Reply With Quote
Old 01-16-2009, 09:56 PM   #6173
jpagan
Registered User
 
Join Date: Nov 2007
Posts: 12
Crumcast Houston we have a problem.

Quote:
Originally Posted by SnakeEyes View Post
Hey guys, wanted to run something by you. Good friend of mine is a Comcast Houston customer and she got a note saying they are updating their equipment and that if she doesn't swap out her CableCard with their new one, she will lose access to a bunch of HD channels and won't be able to view future HD channels after Jan 20. Anyone know the story with this?

And the directions for installing the new card (for a TV) is to insert the new card and then wait 3-5 minutes for the channels to be defined. Is this normal for a TV and TiVo just has the usual extra pita for paring and crap?
Yeah, I got the same letter from Comcast. I replaced the card with the new one they gave me and now a bunch of channels are missing. See my previous post for some more details. Is your friend having the same problem?
jpagan is offline   Reply With Quote
Old 01-16-2009, 10:01 PM   #6174
seahills
Registered User
 
seahills's Avatar
 
Join Date: Jan 2008
Posts: 11
Quote:
Originally Posted by TiVo Steve View Post
In times past, I would get a new channel or 2 before TiVo would provide the channel listings.

Over the past week, I have gotten 3 messages about lineup changes. All in all, 14 new channels! Problem is, Comcast does NOT have them available yet!
There are some people in the area (parts of Seattle, Kent, Puyallup) reporting they have the new Comcast channels, but not the Tivo guide for those new channels. Looks like you have the opposite! There are 29 new HD channels. We received a flier about them in December - said they were starting December 19, but when I called, I was told not until July. Not many of the channels are too interesting to me however - I mean, QVC in HD?
seahills is offline   Reply With Quote
Old 01-16-2009, 10:05 PM   #6175
seahills
Registered User
 
seahills's Avatar
 
Join Date: Jan 2008
Posts: 11
Quote:
Originally Posted by miketo View Post
Wow, either you were lucky or the Aurora Comcast office has finally learned a few tricks. I tried the CableCard thing nine months ago. We had to pay a roll fee, a guy came out, fumbled on the phone and with the card for forty-five minutes, then had to leave on another call. Never did get HD schedule info. I returned the card -- and Comcast refused to refund the roll fee.

As they say, once burned, twice shy.
They must've learned a few tricks, then. I walked into the N Seattle office, asked for a cablecard, didn't even get a blink of an eye. Signed the receipt, went home, plugged the card in the Tivo, called the phone nmuber, and within about 5 minutes had all my channels. Scary easy.
seahills is offline   Reply With Quote
Old 01-16-2009, 10:40 PM   #6176
SnakeEyes
Registered User
 
Join Date: Dec 2000
Posts: 1,251
Quote:
Originally Posted by jpagan View Post
Yeah, I got the same letter from Comcast. I replaced the card with the new one they gave me and now a bunch of channels are missing. See my previous post for some more details. Is your friend having the same problem?
Not yet, she just got the card today. She's calling me tonight to help her out.
SnakeEyes is offline   Reply With Quote
Old 01-17-2009, 10:36 AM   #6177
jpagan
Registered User
 
Join Date: Nov 2007
Posts: 12
ComcastMustDie.com

Quote:
Originally Posted by SnakeEyes View Post
Not yet, she just got the card today. She's calling me tonight to help her out.
If you want to get an idea of how difficult this is going to be there is a thread about Comcast Houston switching to SA Cards. BTW, my channels are not back. Even tho the TiVo tech talked to their tech. And they said it would be done this AM.


Good Luck.
jpagan is offline   Reply With Quote
Old 01-17-2009, 01:26 PM   #6178
b_scott
TiVo Fan
 
Join Date: Nov 2006
Location: chicago, il
Posts: 1,060
anyone in Chicago with TivoHD? Got the new three channels (Nick, Spike, Lifetime) - but after 3 days I still don't have guide data for any of them.
b_scott is offline   Reply With Quote
Old 01-17-2009, 06:55 PM   #6179
cherry ghost
Registered User
 
cherry ghost's Avatar
 
Join Date: Sep 2005
Location: Chicago
Posts: 4,236
Quote:
Originally Posted by b_scott View Post
anyone in Chicago with TivoHD? Got the new three channels (Nick, Spike, Lifetime) - but after 3 days I still don't have guide data for any of them.
Same here
cherry ghost is offline   Reply With Quote
Old 01-17-2009, 07:13 PM   #6180
b_scott
TiVo Fan
 
Join Date: Nov 2006
Location: chicago, il
Posts: 1,060
hi Cherry thanks for the info.
b_scott is offline   Reply With Quote
Reply
Forum Jump




Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 06:50 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |